This is why you need to hire better tech professionals. A buyer purchases 2 items separately from me and both shipped together within one package ..with one tracking number... uploaded on view records page 1st(which has both purchased items and just one place to leave tracking) and uploaded again separately to purchase page. Called eBay customer service about this because I had already been dinged for a similar situation I had happen earlier and they could not fix the problem then even though package shows as delivered on the order details page(with both items). They were both paid for separately and were to ship to same address. This time I called customer service as soon as I uploaded tracking (on 2 items purchased separately and sent together in one package and one tracking number) realizing it might happen again. The service rep. said they would fix it now so it would not happened again(the ding). Great well it happened again and all I get from customer service now is that they first do not know how to use the site they are looking from and they have to be told what to look for. I basically sent the customer service rep. from page to page to page to see where ebay has a problem that needs fixing. The customer service rep then starts to tell me the problem that I had just told them about. I had to stop the rep. right there, there was no reason , I said to customer service rep. , for you to repeat all the same information that I had told you about. I said to customer service rep. is there a way to fix this, ...after a long pause of silence.......... they again start with the same card read spill. I said thanks its not you but its ebay I know you have no power to fix this and to have a great weekend. The customer service reps. have no power to fix anything and never follow up on any promises that they will LOOK into. Fixing a error is impossible if its never addressed. In the past before all of these new ideas came about, ebay used to say package must have a delivery confirmation number for a package to be tracked and that a insurance number wasn't the same and they could not track it. Well I had to educate them about postal delivers and themselves. I said any package insured is always tracked because it would cost the delivery service company money if they didn't(being lost or stolen,damaged) get it to its finial destination in great shape. I said that ebay must know this but are trying to ding people with no tracking added when using a insurance number for tracking. Ebay has a relationship with most if not all the postal services and already know this. If I could track the package with insurance so could ebay ,not long after that ebay changed and insurance was also OK to use for tracking. Now here they are doing basically the same thing again! Look if you need help why not LISTEN MORE TO SELLERS WHICH ARE YOUR CUSTOMERS. There are common sense ideas that will work better. Remove this if you want... I see it all the time when someone wants to help you out!
