Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Package shipped to Guam by mistake?

On June 20th, I shipped a USPS First Class package to the east cost of the U.S. The package ended up in Guam (island way out in the Pacific Ocean) on June 24 and as of today (June 27) it is working its way back to the states via Hawaii. Don't know if...

USPS shipping restrictions to China and Hong Kong due to airline flight cancellations

This message was Posted on USPS website.ALERT: USPS WILL BE TEMPORARILY SUSPENDING THE GUARANTEE ON PRIORITY MAIL EXPRESS INTERNATIONAL DESTINED FOR CHINAAND HONG KONG, EFFECTIVE MONDAY, FEB. 10, 2020, DUE TO WIDESPREAD AIRLINE CANCELLATIONS AND REST...

Resolved! Padded flat rate not offered an option

Buyer paid for Padded flat rate envelope as stated in the listing. No option for that on ebay label screen.

COMIENZO UNA APELACION Y NO ME DEJA SEGUIR

COMIENZO APELACIÓN Y EBAY ME ENVÍA A VER DETALLES DEL CASO Y NO DA MAS OPCIONES PARA ENVIAR MIS PRUEBAS DE QUE NO RECIBÍ ARTICULO . POR FAVOR ME PUEDEN AYUDAR QUE DEBO HACER. EBAY CIERRA EL CASO Y NO DEJA APELARR

international shipping label

The international shipping label is once again printing a receipt - this time just five small lines - at the bottom of the 8x11 paper. Anybody know how to turn it off?

Resolved! Sold a item to a buyer. They want me to add more to the package

Buyer paid for the item, then sent message asking if I could put others in the package, with buying them of course. Can I add them to the package and refund part of what ebay has the shipping set at for one item and use the tracking same tracking num...

How do i print a FedEx Flat rate label with eBay shipping?

I think it's no longer available with eBay but thought I'd ask...... saves us $$ used to come up as a choice automatically.

Resolved! Seller messaged that item cannot be sent

I purchased an item and payment was promptly submitted via Paypal. The order history indicated that the item has "shipped", but the seller messages me that they found that the item was damaged so it won't be sent. There is a USPS tracking number show...

can't void a label today

Is anyone else having trouble voiding a label today? When I go to the shipping labels page and click on void in the drop down menu a blank page pops up instead of the page I'm supposed to get. I've had to void plenty of labels over the years and this...

Product missing when delivered

Sent 44 smaller items. Buyer claims 13 arrived. All were shipped in the same package. After multiple messages the buyer stats package was damaged upon delivery. What do I do in this situation how do I go about it what steps do I take? I'm kinda stuck

Can't void duplicate mailing label

I printed two different mailing labels for the same order. If I go to void one label, I get a blank screen. Everything locks up and nothing happens. How do I void one label? Any suggestions? If I can't void one label, I will get charged for both.

Least complicated solution when buyers open a return when what they want is not really a return?

I don't get many returns. I do offer free returns and I know & understand the drill when a mainstream return request comes in. But--I would love to hear if anyone has identified the easiest/quickest way to resolve return cases that aren't really retu...

Removal of Negative Feedback Left For Seller

I bought a HP laptop refurbished by HP from a seller that I returned because HP would not honor the 90 day limited warranty because it was purchased on Ebay and HP no longer supported this PC with software or software update downloads. My feedback wa...

Resolved! where does buyer have to change address? ebay or paypal or both?

Buyer just messages that he wants his package sent elsewhere If I cancel with 'problem with buyer address' , where does he have to change it? ebay & paypal?

Buyer can take weeks to pay but I have to ship within 24 hrs

I sold an item on auction and the buyer took weeks to pay me for the item after I sent several reminder notices. The minute they pay I get a notice from eBay stating ship item now. Why should I have to jump through hoops to ship an item and the buyer...