Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller can't cancel a order?

This item is a presale item.We've both aggreed to cancel the item,But here's the thing it won't let us cancel on both our ends.Its past the 30 day mark of purchase.Is that why,if so how to fix it?

Resolved! Return Shipping Label Question

Hey all, I have a buyer that asked to return an item. It is a valid reason (my mistake on the listing-it is very nitpicky, but valid, I take responsibility). I looked around on eBay for instructions and told the buyer to initiate a return and I would...

Uh-Oh Shipping damage spiking again!

This week I had a number of Buyers report damage in shipments ... it seems this comes in groups so I'm not sure what USPS is doing (other then obviously playing soccer, football and rugby with my packages). One Buyer sent a set of pictures showing th...

ebay shipping supplies

Anyone else notice that the 000 padded mailers which used to be 6.5 x 9.25 are now 6.25 x 8.75? It's one thing to raise prices as time goes on but to decrease the actual size is a little rich. eta: Ok I just checked and the ones they have listed ARE ...

My Seller Told Me There Is An Issue With My Shipping Address...

Hi and how are you all? I have been buying on ebay for many years and my address has never been changed. Yesterday I hit the buy it now on something and paid for it. Today, the seller of the item who is a brand new ebayer seller, sent me the followin...

USPS internal theft, please advise.

A few buyers have contacted me regarding items not received. The tracking numbers associated with the items in question state "usps awaits item". In the past, this post office sometimes does not scan or update tracking until after delivery; I assumed...

Issues with ebay international standard delivery

So a buyer from Canada bought something from me, but I used the ebay international standard delivery for this one due to recent events. Bu there's a few things I found odd. 1. I never got charged for shipping. The item was $8 +10 for shipping, but th...

Item still stuck in a distribution center

Hello, I sent out a package since March 18th and it still hasn't reached the buyer, I sent it through usps priority mail 2 day shipping. Unfortunately it is stuck in Jersey city, New York, the buyer is from Brooklyn which is 30 minutes away from him/...

Selling

I am frustrated , sold set of lamps and ebay refunded buyer but I never received the lams back and I and not sure where they are

File exchange Response and shipping info question

When using the file exchange process to download sales reports what happened to the tracking number field.I use a majority of these fields to update my database to track sales, taxes and customer service.Why is someone always changing the way an emai...

If you schedule mail carrier pick up

Spoke with my regular mail carrier yesterday about scheduled package pick ups. He stated that with very little mail being delivered right now due to businesses shut down carriers are finishing their routes in less than half their usual time. Said he ...

Puzzle Returns

I have a buyer who opened "not as described". Admits that the puzzle was sealed in plastic. Not happy because of the puzzle "dust" in the box. I don't take returns, but I feel this is clearly a scam from a low f/b buyer playing games. Since she's ope...

Drop Shipper return disaster

Hi, I recently purchased an item that was sold by a drop shipper in China unbeknownst to me. They purchased from amazon and had it sent to me. It's the wrong size. For me to send it back to Amazon from Charlotte, NC to Hebron, KY, the price is 32 dol...

Resolved! USPS Not Scanning Packages

Our USPS Carriers for the most part do a great job picking up our packages in the rain, heat, cold.. and get them off and carry them away, One step is being missed, scanning my packages. Seems some about 2% of our packages are not getting scanned unt...

Ebay case put on hold how do I fix this?

So I received some sealed card booster packs at £330 each and they turned out to be re sealed. I opened a case with ebay for all 5. The seller accepted to take 1 back and ebay has now approved 1 but I still have 3 and their case status is "On Hold". ...