Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Refund while money was on hold via PayPal but was never deposited into my acct

I'm a new seller so I when I sell something the payments go to pending on PayPal. The problem now is the customer returned the item which I got back today. I don't have a problem returning his money, however I don't have access to it yet. Usually it ...

Tracking Number=Shipped??

Just a quick question. If a package has a “tracking number provided” status, does that mean it has necessarily been picked up by USPS, or can it still be in the hands of the seller?

shipping to a PO box when I specifically said residential address

I sold an antique watch the seller paid . But He wants it sent to a PO box when I specifically said to ship to a residential address. He has private feedback and Im worried he is a scammer. He has sent several emails and each one avoids my question. ...

Preparing for a Canadian Border shutdown

I'm not sure how likely this is, because there's lots of rumours going around. But there's discussion of possibly shutting down the Canada-USA border (from our government). This puts me in an awkward selling position since I ship to the US, and if Ch...

Refund

Canceled part that ebay still sent even though I got notice that this part was no longer available

How can I send this back????can't seem to talk to anybody!!!!On March 10 I received notice from ebay telling me that the item I purchased was no longer available I requested that ebay cancel & credit my account as I located the item elsewhere and I r...

Resolved! Shipping to Italy

Just putting this out there. Today I was advised at the US Post Office I go to to hang on to any items intended for Italy until the airplanes are flying there again. Much less chance of an item getting lost in the backed up mail stream.

Mail in San Francisco and California in general

Is the US mail moving in California and specifically in the San Francisco area? Is the general lockdown affecting the mail? Thanks in advance for the information

How do I combine 2 paid orders into 1 tracking # ?

Customer ordered 2 separate items and paid individually. I will ship them together. I had adjusted the cost on an offer that I accepted. How do I show the same tracking # since I'm shipping them in one package?

Resolved! ebay USPS Domestic Shipping Question

I have to send a parcel from Arizona to Florida tomorrow. It's a little big, but not to big for USPS.I go to ebay domestic shipping to get a label and when I log on, I have options to send USPS parcel. But when I add ANY weight my options go away, wh...

How do you ship an item with $1 postage and not receive a defect?

I sell military patches and chevrons. Since they are inexpensive and lightweight, I usually send them in a large envelope, charging only $1.00 postage. My seller dashboard shows a defect for no scan. Other than increasing my postage charge, or raisin...

I was just told Monday doesn't count as a business day on returns.

A buyer opened a return over the weekend. They have 5 business days to return the item and did not. I sent a request to close out the return as was just told Monday doesn't count as a business day when the return is opened on a weekend. That is the m...

Resolved! WHO WOULD YOU THINK WILL SPREAD THE COVD-19...?

Would you ever think that your delivery peoples (Mailman, Amazon Prime, FedEx, UPS) could bring you this crazy virus by delivery your daily mail and packages to your door everyday...?

Departed From Export Office, no updates on tracking information?

Either I'm out of the loop or something I purchased an item from the Czech Republic on the 12th this month, it had already passed through their export office yet I'm in the dark about any other new developments.

Ebay return case closed due to "no activity" although there is discussion ongoing between seller.

I orderd 3 items from a seller and I paid for all 3 items including individual shipping fees (no combined shipping provided).In the end the seller told me that 2 of the items are not available and he only ships one of them.I requested for refund for ...