Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! The buyer sent empty box and got full refund

Hello, friends!The buyer wanted to return item and get full refund. I agreed.But I got Instead item only empty cheap box with official eBay label on package.I wrote about this situation with form Report buyer.However eBay made full refund to this fra...

Is the seller obliged to cover extra cost of shipping in case of return due to seller mistake?

I bought a musical instrument, but since delivery to Ukraine was not available for this product, I used the delivery service from the USA to Ukraine, which cost me an additional 78 $. After the parcel arrived, it turned out that the seller sent the w...

Resolved! Customer failed to return Shirt after I sent him a replacement

On/about May 1 customer wrote that he had not received the shirt. I tracked USPS and as usual, the package was standing at a facility for about 3 days, not moving. I wrote the PO - What's going on with this package??? In the meantime, because I thoug...

Cancel Transaction Case

I've never encountered this before and it seems legit, I'm just a little hesitant. I received a book (New) from the seller and some of the pages were not bound properly. It cost $148 so I contacted the seller to exchange it. They responded by saying ...

Item not received, no reply from Seller, how to contact e-bay

Hello, my item never arrived, I went to the post office, but it was delivered to an incorrect address. I have contacted the seller twice, but no reply. In the meantime, while I was waiting for the product, I have requested a return, as it was taking ...

Ugh! USPS misdelivered buyer's package. Options?

So I sent a package to a buyer in NJ and it said it was delivered in tracking but he did not receive it. I know he's being honest because we both contacted his local PO and they ADMITTED it was misdelivered to a similarly named street address, same n...

USPS Tracking

If a buyer chooses "Priority Mail", I package whats for sell, have USPS picker pick it up, how do I acquire the tracking number? Sorry if it's a dumb question I'm just very confused.

Resolved! Import charges from the seller side

I am new to selling items here, so i have some questions on what to do with the shipment and the import charges.So I am based in Greece and probably shipping mostly in Europe and USA. I've figured out the shipement costs from my local post office and...

Resolved! Are packages arriving to Canada from China?

Hi, guys. I wonder if someone in Canada has bought something from China these days and receive it. I ordered an adapter two months ago from Toronto and never arrived. I guess it was because it was at the beginning of the pandemic, but I wonder if the...

Return item extremely damaged

I sold a Kronos time clock to surplus trader for $540.00 in very good condition. I mistakenly put Touch ID which is an option for a bio- metric finger scanner but my photos showed There was no biometric scanner . Buyer wanted a full refund and opene...

Resolved! Global Shipping Program onhold my package

I have bought on eBay a month ago. and seller shipped via GSP.and then the package is hold at the Chicago port for 1 month.after I contact seller multiple times, and GSP multiple times,I called the SF Express, which is the 3rd party carrier for GSP t...

USPS: Picked Up By Shipping Agent

Not sure if this has been discussed here before, but does anyone have any insights into the subtle details of what happened here? A "USPS Parcel Return Service" return shipping label for Amazon printed Fri 2/9/18, dumped in blue box Mon 2/12/18, pick...

Which carrier to ship lighter with butane?

Which carrier would you suggest to ship grill lighterhs that say highly flamable under pressure. Contain butane?

Resolved! Buyer bought an item as a gift and wants to ship it to a different address

A buyer bought two items as a gifts and wants to ship it directly to that person .the buyer left a note upon payment Including that person’s address and ask to not include any invoices or tags.I’m aware of eBay policy and I definitely know the shipme...

Scam against sellers & Ebay not concerned or providing information

I sold a phone on Ebay yesterday followed by an immediate payment and another message. The message stated that they hoped the item was in good condition but needed to change the shipping address because they were going to be out of town for a few wee...