Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Large Cockroach Crawled Out of Box

I don't even know what category this belongs in. I purchased something that came from China and I opened the box and a large cockroach crawled out of the box onto my arm. It was disgusting. I told the seller about it and they replied with this: "Hell...

Buyer trying to return working item

Hello all, I'm looking for some advice. I recently sold a PS4 to a customer who is now telling me it has come up with an error message that requires a software update to fix it. I have explained to him that this is a normal, routine task for a PS4 ow...

What should I do about this return missing items and items replaced?

Okay, so I sold a Nintendo Wii U for $180. Complete in box with everything like it would be if purchased new. Buyer contacts me almost 30 days after receiving the item claiming that he finally got around to opening the item and nothing works. The han...

Safe buy?

Hello i just bought mac in a really good price but im obiously worried that it might not be as descripted what can i do to be safe in case its a scam ? Please someone help me.

Improper loading of tracking numbers

Is anyone else having trouble with there tracking numbers giving you misinformation after you take your shipping packages to the post office. How can I create a new shipping label after the post office has had the package 3 hours after the post offic...

Which shipping providers can I depend on right now? USPS is a complete mess

Which shipping service can I trust right now? Because I recently had to refund a customer out of pocket because after 15 days USPS still had not delivered the package, and no tracking information was available. Another package I dropped off a few day...

Return Address is showing the Ship From Address on labels

This has been a problem for about a week now. I have updated my ship from and return address several times in my account addresses. I have tried to correct, still the same thing, USPS address shows as my return address. I ended up just putting a retu...

Resolved! HOW is Global Shipping Program for international shipping WORKS?

So I have a question with an example:I have an item with flat shipping price for US $20, then someone from Switzerland offered me reasonable price but I don't understand how much will I pay for shipping (and to whom I should ship the item - to the Gl...

i do not need refund

I do not want refund I bougt the item no 383493537833 that is amazon firestick 4k ,I bought two for $ 23.18.the seller and ebay confirmed the order and receipt of the payment as well.now they are not giving me the items.telling me they take off the l...

Refund Problem

Hi, I’m completely stumped with what to do with a buyer that I refunded to. When I go to paypal, it tells me that the refund was sent, however the buyer is telling me that she has not received it and is checking every day. What could the problem here...

Shipping options for sellers

Just an FYI - I have been noticing as a SELLER that when I choose offer FREE SHIPPING & pick the STANDARD shipping category. After the sale of item it will allow BUYER to choose with method they want it shipped..Example: If i sell a Music CD for $10 ...

"Item in Transit"

I sold an item to someone overseas, printed an eBay shipping label and shipped it with a tracking number over a month ago. Buyer has not received it yet. Tracking info says item is still "In transit". I have the feeling it's lost or was redirected to...

Flat rate shipping charges for every sale?

I carefully calculate shipping on all my items when posting them based on weight, size, etc. After the sale of my last several items, each one shows paypal charge to buyer for medium flat rate shipping, and I have had to make several refunds on exces...

Terrible new return policies

I offer 30 day returns on all my items. I sold an expensive pair of Bose headphones and the buyer opened a return on day 30. Changed his mind. 5 plus 1 business days later and he hasnt sent them back, I message Ebay go close the return, and am told b...