Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking shows delivered, customer didn't recieve

Here is the situation: A customer ordered 2 items. I shipped them together in the same package. The customer contacted me saying they didn't receive one of the items (basically she said the tracking showed that her item had been delivered but she had...

Resolved! Late Shipments. How to handle without burdening sellers?

Hey all, I'm trying to be patient as possible with my online orders during these extraordinary times. However, I have a couple of packages out that contain computer parts that I need to replace my current computer that I use to work from home. So, I ...

Resolved! What happens during a refund before shipment delivery?

I currently have an item in the mail that seems to have been delayed somewhere, probably due to COVID-19. What happens if the buyer opens a refund case and eBay accepts it? Will I be forced to give the refund and hope the buyer is honest enough to se...

Resolved! Seller provided fraudulent UPS tracking info

I recently bought an item where the seller provided fraudulent UPS tracking info, showing an item delivered to my zip code but not to my address. I confirmed this over the phone with UPS but they were not willing to provide me additional information ...

"Item defective or not as described" return request 40 days later.

I have someone trying to return an item 40 days later, after using it several times, he is claming it is defective after using it for more than a month. Can i decline that return?

Email re: changing return time, or get de-listed or lose top rated seller status

I recently received an email from Ebay that says "We've updated our return options to match industry trends and help your sales. Some of your current return options may no longer be available. Make sure you update these listings. . . . . Listings wit...

Ebay gives Buyer a Month to Ship Return

So buyer buys item and say it does not fit because it could not work for a 6yr old which was the craziest thing I ever heard. Buyer opens a Return today 4/14 and when I look at the return it says the buyer as until May 13th to ship the item.Sellers a...

How to handle return request

Hello! I am a bit confused here. I have sold of few of these particular shirts. There was only 1 left.April 6th, the buyer purchases the girls shirt (the very last one I had left). On the April the 8th, the item is packed up and is taken to the post ...

Shipping 'IN TRANSIT' mode for almost a month. How many days I have before asking for a refund?

JAPAN to UKRAINE Item EN061727168JP shipped Mar 13, 2020 (Standard International Shipping). Been 'In transit' mode since then. Estimated delivery Mar 19, 2020 - Apr 02, 2020. Today is Apr 9. The question is: I'd gladly wait for item because I need it...

Shipped to Guam- buyer now wants refund item hasnt arrived? How can i find it

I shipped a Cricut Maker to Guam 18 days ago it still hasnt arrived! She wants me to track it and looks like she wants a refund! How can i track it says on its way to next facility for a week now! If she wants a refund how do i give her a 400 refund ...

Microphone Return

SO here is the scoop. I sold a wireless working microphone and receiver to someone on ebay March 3. It was delivered March 9th. So over 30 days ago. First, Not even intentionally...but I do have no returns in my ebay profile. Now, over 30 days later ...

Payment on Hold From Delivered Item

Hi, I shipped an item to a buyer and the item was delivered according to the USPS. A week later, the buyer claims they did not receive the item. Subsequently, eBay took money from my PayPal account. I provided tracking information to the buyer, and b...

Tracking Number changed.

i bought something on sunday night and the seller made a tracking number provided on monday. but today when it was shipped. the tracking number changed. Is this something to be worried about or am i just over thinking it? i dont want to contact the s...

Never recieved item from seller

Seller shipped using USPS . USPS delivered to wrong addressNow seller or USPS wont pay me back my money.I waited for the time frame for ebay to "step in and help" and they sided with seller. Seller never tried to contact USPS and kept telling me "you...

The return period is wrong

The buyer received the item on 3/16 and if you set the Return 30 days period, the buyer can return by 4/16 in the common sense means other retailers require generally.However, the eBay allow to return by 4/29 which means 1 month + 13 days and 7 days ...