Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Info for USPS International Shipments

I had a lengthy conversation with someone from USPS customer service today that specializes in international shipments. The following information pertains to: Netherlands, Switzerland, Denmark, Finland, Sweden, Spain, Poland, Hungary, Austria, Czech ...

Buyer Sent Different Item Back

Hello. I'm an eBay member since 2003, both a buyer and seller. This is the first time I felt the need to write in eBay Community. I will share with you this experience. A friend of mine, who has been a member of eBay since 2006 with 100% positive and...

Resolved! Buyer is demanding a refund months after recieving an item.

Someone ( I will not name them) is trying to scam me. They bought an item about 21months before coronavirus lock down, played with it for 4 months and then now wants to return it claiming it is "damaged". I feel like I am trapped here, they are filin...

So much for returns timing out & closing.

Have any of you had any returns automatically close because the buyer didn’t send it back during the return window? One of the later Seller Updates mentioned that they won’t be taking any calls from sellers for this, that returns will close themselve...

Buyer says item not working weeks after receiving it - Is that covered by Ebay gurantee?

I had a buyer win an auction of a Seiko watch and I shipped the item out with him receiving it on May 4. Today I receive a message saying that the watch "stopped working this morning" and they want a refund. The watch was in perfect working order whe...

Ruined return

So I shipped the buyer the wrong item. They ordered 2 packs of energizer batteries and I sent them 2 packs of Duracell batteries. Buyer demanded return so I accepted. Buyer returned items opened and they look like they were ran over by a tank. (The s...

Holiday Shipping - Memorial Day 2020

Why is ebay telling to ship tomorrow when USPS is closed?Should I change the date to 5/26?This item was paid for on Sat at 17:29 so it was not even a business day and even if were, it's after hours.

Shipping information mismatch

I am based in Malta and have been on Ebay for 20 years. We recently experienced a large jump in disputes because items not arriving on time I set my items as Economy International delivery which tells me 10-22 working days which is fine When I check ...

Washed sheets buyer wants to return

I sold a brand new set of sheets in the package to a buyer a few days ago. The buyer just sent me an email saying she washed the sheets and the red part of the sheets bled on the white part and now it’s pink. She says she washed them in cold water an...

Sold an item that was delayed due to covid, item was delivered, buyer requested a full refund.

i recently sold an item and shipped it but it was delayed due to covid, the package was in transition in New York for a long ass time but because, you know, NY is the epicenter of covid. The item took an additional 2 weeks before it was delivered. Bu...

Buyer opens return for damage,refuses to provide pics,return name & address is not same as shipped

Had a buyer open up a case for return as *damaged*. Item is plastic elf in plastic package. Shipped wrapped in tissue paper, bubble wrap, cardboard sleeve and in bubble mailer. I requested pics of damage, buyer threw a fit and refused to send. I advi...

what is my next course of action?

I had a package that was supposed to be delivered to my buyer on May 5. No movement of tracking since May 3. I put a tracer on it and actually got a phone call from the post office in my buyer's home town. It's just in transit, not lost, blah blah bl...

Resolved! Editing return address on eBay generated return label

My buyer needs to return an item to me but the eBay generated return label has the wrong address. How do I correct this so my buyer can return the item to the correct address?

Resolved! Buyer never paid, claims never received

Second on of these this month. Buyer never pays, I open case wait a few days and the case closes. I got my fvf back and relist. Now the buyer opens a case 'not received' What do I do, besides bbl? thanks

Schrödinger's Torque Wrench. Buyer claimed damaged item but never opened the package.

Buyer messaged me and requested to cancel the order. I shipped the items before I got to the message. Oops. Then he sent a few messages. Told me he was going to leave negative feedback, called me a crook, and even used some abbreviated profanities be...