Shipping

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Resolved! Buyer says item was broken

Hello all! Was just hoping for some guidance. So this all started about a month back when i sold an xbox one x. The xbox(which i had tested), worked perfectly fine and had no issues. I sell it and all is good. 4 weeks later a request is opened(no com...

Managed Payments Refunds about Percentage Fee Refund (seller perspective)

Something I've been looking for an answer to that I could not find prior to being asked by ebay to enroll in Managed Payments is what happens with the fee percentage for refunds? Currently, today, Paypal no longer offers the fee return to you if you ...

Buyer says damaged $600 item I asked for pics no response ebay refunds buyer and buyer keeps $600

I had a buyer contact me saying they want to return my $600 new turbocharger because it came damaged and the box was opened and resealed. I responded explained I opened the box to put packing as the turbocharger came on a skid with other turbocharger...

Okay, I admit it, I need help. Return Dispute

Okay, heyyy there, this problem is gonna sound really stupid but I'm finally at the point where I need to reach out for help, to the people who would know the most about it. Please bear with me. A bit of context, hi, I'm an artist! I've been shopping...

Argos inside Sainsburys

Hello, I have had a buyer who chose Argos click and collect. The Argos they have chosen is an Argos inside Sainsburys store. I put the the eCP number, door number and postcode in the address however I forgot to enter Argos inside Sainsburys on the fi...

Received email from buyer but nothing from eBay

I sold a women's size medium coat, and shipped it off on time. Last night around 3am I received an email that says: "Hello A*****,I ordered the following item, a WOMENS Reversible Faux Fur Coat Size Medium. What I received is a “Kids”size Small, and ...

Does anyone know what a 50.2 FUSER ERROR is when trying to print ?

I have an HP Laser Pro printer. It just now gave me an 50.2 FUSER ERROR when I tried to print a shipping label. The printer tells me to turn it off, and then back on again. I have done that repeatedly, but does not seem to work. I went to the HP webs...

Ethics and Effort Question

So non-repeat customer purchased an item for 11 dollars with free shipping. They also ordered another one from a different seller apparently. I shipped the item in a box , the buyer requested return under our free return policy and actually did the r...

Shipping Fees Undercharging On Ebay For Blow Molds

Any help would be appreciated. I have sold 2 Union Product nativity blow mold stars since the USPS applied its DIM to Retail Ground(I know its on all of them now). I just listed another one tonight. It seems the Ebay calculator is undercharging the b...

When Does Return TIme Out When Buyer Is Responsible For Paying Return Shipping?

When buyers are sent an eBay-generated return label, the return is closed if the label is not printed within 10 business days. If the buyer prints the label, we allow the return to remain open an additional 5 business days to ensure shipping scans ar...

Resolved! Return request approved directly by eBay without any seller actions?

Something happened after I made a purchase and the item is no longer needed, so I started a return and was ready to pay for the shipping. I also contacted the seller to apologize and ask about the details of return shipping. Unexpectedly, though, eBa...

eBay shipping calculator Way Off on international shipping.

I ship my international sales by taking them to the post office and sending them to the buyers address.Today I have a sale to ship to the UK via 1st Class Parcel International. The item is small and light. The buyer was charged $6.34 to ship to his U...

Resolved! 'Ship By' Times are Unfair

For its 'Ship by' time, ebay seems to count up until midnight. Buyer pays up until midnight and you have to ship by the day you've noted in the sale. We offer one day shipping. Our workday starts around 9 am and goes until about 9 at night. We have a...

Why does eBay facilitate the sale of counterfeit products?

I purchased a pair of Apple AirPods that turned out to be counterfeit. I went through the return process without any issues, choosing the option that the item was fake. Upon receiving the returned product, the seller relisted it, so I left negative f...

Ebay providing incorrect return address - 3 packages sent to old address!

This month, 3 out of 4 returns we've had have gone to our registration address rather than our return address. I am not sure what is causing this. It's especially weird since one went there and the others didn't. Does anyone know why this is happenin...