Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Nothings changed

For some reason if you want to lose a package this is the place to come too. JERSEY CITY NJ NETWORK DISTRIBUTION CENTER Had at least 5 packages disappear here since April 20,2020. It always shows off to next ?

Paypal won't let me add money to rectify a negative paypal balance so I can issue a refund

Buyer wants a refund of $250. I only had $100 in my paypal account, so now I have a negative paypal balance, and paypal (for reasons I can't figure out) won't let me add money to my paypal account to rectify this. Neither ebay nor paypal is taking cu...

Resolved! Shipping A Single Leather Watch Band

Hello, Is it possible to ship a leather watch band (securely taped) in a "flat" envelope? I understand letter mail has to be processed on a conveyor mechanism that moves it through a section with a maximum 1/4" clearance, but need to know if the risk...

Issuing a refund without a return

Hi all... I would like to refund a buyer but don't want the item back. I have searched high and low and am not sure how to do this... is it possible? It's just not worth my paying to get the defective item back. Thanks!

Weird address from a buyer, the buyer said his account might get hacked

Today a buyer asked me to not require the signature for shipping. I told him I offer the free shipping to the buyer. I use USPS Priority mail with insurance covered which won't require the signature. Then the buyer purchased my item, but with a very ...

Return Label/Return as a BUYER - Item not as described/Not Working PROBLEM WITH SELLER

Hey there Ebay Members, i am not new in Ebay but for the first time i bought something that really does not work and need to return it as soon as possible.First i spoke with seller to return for refund due to non working item and he agreed, ebay mess...

Since Covid19 The USPS Is Really Dropping The Ball - Another Package Goes Missing...

It seems that since Covid19, the USPS is really dropping the ball. I understand there is a pandemic going on and the post offices are experiencing short staffing, but this is not the first package in the past 2 months that has went missing on me and ...

Fedex package being sent back to me before even making it to the buyer's state

I shipped a valuable. painting to Hawaii last week. It cost almost $90 with signature confirmation and insurance. The buyer contacted me yesterday and asked why it was being sent back to me, and sure enough, the tracking indicates it is being returne...

DIdn't get item, got refunded, 2 months later I get an undeliverable message from ebay and to update

I bought an item in early February. I was tracking the item until it got to Pitney Bowes in Kentucky. Then a new tracking number showed up on the item delivery and showed it was sent to Canada and is in Customs. I waited 3 weeks before requesting a r...

Legal Flat Rate Envelope option GONE

Went to ship today's packages, and not only am I forced to use this new **bleep**tastic shipping page which hangs, locks up, wastes screen space among other complaints, but now Legal Flat Rate Envelopes are no longer a shipping option! I ship half my...

How to handle ebay return when a Fedex claim is involved?

I'm the seller. Fedex left the package in the rain. The buyer sent photos to me. He wants to return the item. I filed a claim with Fedex. How should I proceed? Should I have the buyer ship the item back to me before the claim is processed? He doesn't...

Question About Returns

Okay, so after discovering the whole do not accept returns thing is a total waste of time, I am left with one issue.Long story short, sold a used piece of electronics (tablet) and described it as such. The buyer was not happy and said it was defectiv...

Buyer gave wrong address - started claim

So i just had a buyer provide me with wrong address for first time. They opened a claim. After the item was shipped and the delivery failed the first time they then messaged me with their actually address. What am I suppose to do? I cant change the a...

Can Ebay shut down an account NOW!! I was scammed and so were many many others.

I bought some clippers recently that said they were delivered but were not. Long story short, I called UPS and they said the tracking # was an amazon tracking # but could not provide more info so obviously I was scammed. Already started the claim pro...

Resolved! Can't print return label (seller providing return shipping)

I'm trying to do a return and instead of showing me a return shipping label, it's blank. I tried printing it anyway but it's still just blank. I tried having it emailed to me and still the shipping label is blank, like non existent. I have my pop up ...