@teenyteenyc wrote:
The buyer received the item on 3/16 and if you set the Return 30 days period, the buyer can return by 4/16 in the common sense means other retailers require generally.
However, the eBay allow to return by 4/29 which means 1 month + 13 days and 7 days (the time shipping from the buyer to seller)=50 days.
eBay can't count the correct math.
If eBay justify the 50 days period for 30days return, then, I select 'NO RETURN ACCEPTED" and request the buyer to send us e-mail us if they want to return and we gave the correct time period and refund from PayPal and contact eBay and request the final value fee.
A 30 day return policy means buyers have 30 days from the date tracking confirms delivery to open a return request. Once a request is open they have an additional length of time to return the item - currently it's 30 days because eBay's allowing extra time due to the worldwide pandemic.
With your example:
- buyer received item 3/16
- buyer can open a return request up to 30 days later on 4/15
- buyer has an additional 30 days to get the package to you on 5/15
That's assuming the return label is generated on eBay. If you provide your own return label purchased from a third party then the time a buyer has to return the item is even longer.
It sounds like your buyer opened a return request on 3/30 and as a result they have until 4/29 to return it. The "normal" time frame is about a week shorter than that - you know, when there is no worldwide health crisis shutting everything down.
