Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! THREE USPS "processing exceptions" ?

Hello all.I sent out a package nearly a month ago.It contained a small pipe fitting.For some reason, USPS seem to have issues processing it.The tracking information is long (screenshot attached!)Has anyone else experienced this issue recently and kno...

Return is closed - unable to have ebay to step in

Initiated return for an item that came damaged. Seller first asked to pay for return shipment but then sent prepaid label. They got return on 5/6 but no return. I contacted them again on 5/22 to ask about the status and they said that the item was us...

Is it me or is anyone else having a problem with feeback?

I've sold quite a bit over the past few months only problem is, is that because usps and covid it's been saying on ebay and usps an item has been delivered but the buyer claims that it hasn't been and a few days later I get a negative feeback for som...

Buyer requests return RAM - doesn't work in his computer which is a DIFFERENT model than RAM was for

Hi & thanks for your help. I am a relatively new store seller. I'm selling a lot of my stuff because I've lost all my income due to the pandemic. I really try to do the right thing & bend over backwards for buyers, and take all kinds of returns for a...

PLEASE HELP!!

I purchased an electric convection oven. I was sent a gas convection oven that I can not use. The seller authorized a return and issued a return shipping label to return the item via USPS. The oven is 600 lbs and USPS will NOT accept it. It needs to ...

Resolved! Wrong Item delivered Ebay says delivered so I won't be getting a refund

So how do I contact someone to start an appeal? I was delivered a wrong item seller agrees and issued a pickup which didn't happen I involve Ebay and they say item was delivered because obviously I received something so they will not issue a refund? ...

Help with a Buyer who got a refund

Can someone help me with an issue I have with eBay? I sold an oculus quest about a month ago, and sent it out quickly. The item was stuck in transit for a long time, so the buyer opened a refund request. I told him the item was still in transit, but ...

Worried About Shipping

Hello,I ordered my first thing ever off Ebay a few days ago. It shipped fairly quickly. I live on the east coast, shipper lives in CO. The delivery date is today (May 22), but the USPS Tracking says it is now in Washington State, processed through US...

Buyer claimed that she received empty box but I did put in the item

She said she was "furious" but now I'm the one who's furious.I have the receipt from USPS to prove that I did sent the item.In order to get at least a neutral review I gave her a full refund, but she still left negative review.I'm pretty sure I am th...

Dispute cases opened to Mexico & Latin (LATAM) sellers during covid quarantine

Hi there, lately several buyers ( to be more precise Canadian buyers) have opened cases claiming " not received" items, I make my listings specifying transfer times ( 4-8 weeks average) from Mexico to USA and Canada; Even this fact buyers don´t read ...

Bogus Return--NO Ebay support for Sellers

I recently sold Item #254577794383 where I specifically stated:"Upon testing it records and plays back fine but the menu dial does not seem to be functioning correctly and I can't get it out of 4-channel recording mode. Please be aware of this and bi...

Status Label Created, not yet in system A status update is not yet available on your package. It wil

Let the facts speak for themselves some eBay sellers are waiting to get the product and then send to it you! This is happening now as we speak! Frankly this is deceptive and needs to be called out. Rest assured anyone that says its anything else are ...

FYI Colorado distribution center closed due to virus

The Denver Department of Public Health and Environment (DDPHE) has ordered the closure of a U.S. Postal Service Processing and Distribution Center at 7550 E. 53rd Place in Denver, Colorado. The closure order follows an investigation after the state o...

Any Compensation for Damage Caused by Falsely Advertised Item?

A seller (hottestdealsever or shophde.com) falsely advertised A pop filter using the term “Blue Yeti” to gain search results. However, the clamp on it was not actually designed for a Blue Yeti microphone and damaged my microphone! Is there any compen...

Resolved! Delayed return

I have an unusual situation: buyer requested return of the item the next day after delivery, because he changed his mind. He has got approval immediately and had 30 days to ship the item back to the seller. Today it is already 40 days after and he st...