Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

I shipped in time but USPS didn't deliver in time

Today I received a request for a refund saying the package I sent April 6 never arrived, and that the buyer didn't receive a tracking number. I did ship with a tracking number that the buyer should have on their purchase eBay page. I checked the trac...

refunding a cancelation

A seller purchases from you using eBay's paythrough (and an eBay credit card, not Paypal).A few days later you have to cancel the purchase.you don't have enough funds in that account now to refund the purchase, what do you do?

PLEASE HELP ! BUYER wants to return item after almost a month and tampered with it !

Hello, hope everyone is well during these tough times. I sold a Turntable that was brand new in the box on March 10th, about a week later after the buyer received it he asked me if it worked, I said yes - its brand new and was demo'd by the licensed ...

Wrong size box, too small already paid and printed the label

I realize after paid and printed a shipping label that the item won’t fit. Do I lose the money? Then still have to pay again for the bigger box? It’s flat rate services. Thanks!

Seller sents me a Chinese address to return it. Really? Item was shipped from California.

Hello. I need some help. Recently, I purchased item from a US seller. After the purchase, I noticed the address is not correct. So, I cancel the sell seconds after my purchase. ebay seller forces the sale and denies the cancellation after item is shi...

SNAD/Partial Refund to Buyer from US Seller Drop Shipping from UK.

I have very little experience with Ebay (only buying) but have searched the community discussions and haven't found something that exactly suits my situation so now I am asking myself. I purchased an item recently for $475. What delivered was a diffe...

Same town delivery scam with different adress

Hi all, French buyer here, victim of a scam on a fairly high amount.Seller sent the item with wrong adress on purpose to pretend good delivery on tracking page.French post confirmed by phone that it wasn t my adress but delivered in the same town.Bad...

International shipping and Covid-19 travel restrictions

Hi - I'm just interested if anyone has made any observation on shipping time during the Covid-19 induced travel restrictions? Domestic shipping, I don't think has changed much....if anything several items I've purchased made quicker-than-usual transi...

NOT ABLE TO PURCHASE USPS PARCEL SELECT GROUND BUT ABLE TO LIST IT AS AN OPTION FOR MY BUYERS. WHY?

I list my auctions etc with the option to buy using either usps priority mail or usps parcel select ground. When an item is bought and I go to purchase and print out my label it won't allow me to purchase usps parcel select ground. It does not even c...

USPS Delays, Inconsistent Shipments, and No Shipping Supplies

Hey everyone, Over the last couple of weeks, I've been experiencing some major delays and inconsistencies with my USPS shipments. Priority Mail packages are taking much longer to be delivered. As a seller, I also rely on the free USPS priority shipme...

New Buyer bought an item picked free local pickup and is out of state

So this morning, a buyer bought an item from me but there's some issues. 1. The person is from out of state. 2. The address that was provided is in very bad gibberish. I tried contacting the buyer, but they bought it in the middle of the night and ha...

Item sold via GSP & buyer wants refund, but I can't log onto Italian site?!

I sold an item of clothing recently using the Global Shipping Program to a buyer in Italy. The buyer now wants a refund because, according to the email I got, "there's something wrong with the item". There's a link at the bottom which says See Return...

scam of return on different address than paypal

Dears,I bought an Apple Watch 4 that was ID Locked so no possible to use.I asked return to seller and he sent me an address on ebay message, after many time no answers for refund so I asked Paypal for controversy.Paypal didnt' refund me because the a...

USPS on brink of collapse?

As an ebay sellers, we are ALL dependent on USPS to deliver our shipments. I know I couldn't key going if I had to pay UPS or Fed Ex pricing on my shipments, it would my entire margin. First off, I'd like to acknowledge our brave postal workers. As o...

Odd postage rate fluctuation issue? (USPS parcel select ground / FedEX Smartpost)

So I just sold an item I sell regularly for roughly $13, I recently raised the price to around $14. It weighs 1 lb and I always use my own packaging and ship it via FedEX Smart Post / ground, for something like $6.15, which is always by far the cheap...