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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Cancel a refund

Hi I made a refund to a buyer through PayPal then went to cancel the auction on eBay but it also refunded the buyer. So it has refunded the buyer twice. Is there a way of cancelling the refund in eBay, as it can’t be done through PayPal? thanks

How to issue a partial refund when a buyer returned a damaged item

I had a golf club returned after the buyer said, "It doesn't work". The club was nearly brand new and the pics are the proof. When the club returned the head had a slight crack on it that caused it to start to separate from the face of the club. I wa...

I did an oops

So the first time ever the wrong label got on the wrong package. Nothing else got switched - one was an instore return and the other an ebay sale. I contacted the buyer about the mixup and apologized of course and said I would accept the return shoul...

Ebay scammer sellers using bogus delivery Bluecare Express to 'show' proof of delivery

I do not buy from ebay.com often. I learned of the bogus shipping scheme too late to avoid falling victim. It seems like the 'free shipping' offers, which do not disclose which shipping company is used, are more likely to allow this scam. I purchased...

eBay complicit in fraud

I sold a rare and very delicate piece of porcelain. I had the item packed and shipped by a reputable packer/shipper. I paid $60 on top of what the buyer paid to ship it. The buyer claims that the item arrived broken and are claiming that they cannot ...

Ebay THANK YOU!!!!!!

THANK YOU for listening and putting back the "custom SKU" feature on the shipping labels again instead of that darned Ebay auction number! I use that custom SKU to help identify properly th elabels with the items I'm shipping... Now I'd LOVE to have ...

$100 gone

I recently purchased a set of rear panniers for my bicycle. Everything went smoothyly except for actually getting the items. The seller won't respond in any to help resolve this issue and eBay's "support team" isn't and doesn't. So, now that the carr...

Buyer does not give tracking number for return

Hey guys I sold some jewelry and buyer wants a return I processed the return. Now the package is lost when he returned it. What should I do? My funds are on hold. Do I get my money?

"Print Shipping label" link not showing a label?

I got approval from the seller to return the item but when I click on the "Print Shipping label" link in my email it redirects m to a page stating "You got a refund!" I'm very confused, where do I actually get the refund label? Follow up - if it's th...

Voided Label Refund

On April 20th 2020 I voided a USPS shipping label, how long does it take to get a refund on a voided (unused) shipping label ?? It's been 11 days and NO refund for the unused label. Must be the USPS is still using crank phones & telegraph service. Th...

Buyer files Claim for a Refund for Item Not Delivered - Tracking proves otherwise

I have recently sold a very common item here on the platform - Mobile Phone Hard Cover - and the buyer in the first purchase got 2. I had forgotten after a while when I got the message where he said he never received the items but tracking proved oth...

Seller cheat

Order number : 23-06302-30848The seller sold me a fake counterfeit item and he described it as Germany made genuine factory new part for 325$ and I ship it to my account in myUS to transfer it to my country Saudi Arabia and I paid another 50$ shippin...

Accused of selling counterfeit item by buyer

I sell on many platforms and this is the first time that I am accused of selling a counterfeit item by a buyer. Apparently, the buyer received an item at 4PM on Jan 12th and emailed me an hour later after receiving it, claiming that she already took ...

USPS still in delay, countless INR cases being opened...

Here we are mid January and USPS is still in delay. I had 3 item not received cases opened in the last 12 hours. This does not include 4 additional item inquiries for delays. One of the INR cases accused me of not delivering candy to her friend who d...

USPS Parcel Select Ground is not showing when I go to print label

This is the second time I've notice this recently.I list both "USPS Parcel Select Ground" and "Priority Mail" as the shipping options.Buyer picks "USPS Parcel Select Ground" and that is displayed on the order.But when I choose a label to buy, ebay do...