Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! need help

The seller claims that the item has been delivered. Usp confirmed that the item was not delivered and will be returned to the sender, But the seller does not want to admit it and misleads the eBay team, What can I do?

Shipping label

If im the one selling an item am i the one responsible to purchase the shipping label?

GSP shipping within the EC

I tried to buy some royal mugs from a British eBay shop ( in November when England was still part of the EC). Unfortunately the items were sent via the eBay GPS which caused some trouble because my default delivery address is a DHL Box. The ebay trac...

Buyer

I buy one tv but now the seller don’t reply bc the tv don’t show anything on the screen it’s black so I wanna know how I can report

Item Lost during shipping - buyer asks for refund - PayPal wants to charge me

This is ridiculous. I sold an item on Oct. 8th to an international buyer who dully paid via PayPal. I purchased the shipping label from eBay, packed the item and sent it via USPS. The item was picked up in my hometown in NJ and I was able to track it...

RETURN REQUEST by my buyer, buyer not responding to my message

Can you plesae help me because I am not sure how to handel this situtation.I sold new ski jacket with tags from national ski team and buyer received it and buyer has requested a return.His reason is that he is claiming that he thinks that it is not a...

Resolved! only one shipping option showing up

I have had this problem for a while now and I think I need to ask about it sometimes I want to offer two shipping options one example ispriority mail and fedex groundorpriority mail and media rate but I always now seem to get only one showing up in t...

Ebay wants me to edit the buyer's address

Hello. I have just sold an item and gone to print the postage label. Ebay tells me it suspects the address is wrong; I clicked on 'change it' but that didn't seem to do any good. Got through to the point where I want to pay for and print the postage ...

Resolved! Item sent through Global Shipping Program, falsely marked as delivered.

Hello everybody,A small item was sent from the UK to Israel via GSP.After three weeks I noticed that it is marked as "delivered", although it wasn't.As I understand, eBay is responsible for the shipping so I can't get any extra information from the s...

On a rectangular box which side is narrow? I made a bet because I labeled the longer side

I needed to label a long rectangular box with info on the box. I wrote on the long side of the rectangular box. But my manager said “narrow” side of the box which he explained was the side of the box if it’s facing you with length wise... I argued wi...

Cancel a refund

Hi I made a refund to a buyer through PayPal then went to cancel the auction on eBay but it also refunded the buyer. So it has refunded the buyer twice. Is there a way of cancelling the refund in eBay, as it can’t be done through PayPal? thanks

How to issue a partial refund when a buyer returned a damaged item

I had a golf club returned after the buyer said, "It doesn't work". The club was nearly brand new and the pics are the proof. When the club returned the head had a slight crack on it that caused it to start to separate from the face of the club. I wa...

I did an oops

So the first time ever the wrong label got on the wrong package. Nothing else got switched - one was an instore return and the other an ebay sale. I contacted the buyer about the mixup and apologized of course and said I would accept the return shoul...

Ebay scammer sellers using bogus delivery Bluecare Express to 'show' proof of delivery

I do not buy from ebay.com often. I learned of the bogus shipping scheme too late to avoid falling victim. It seems like the 'free shipping' offers, which do not disclose which shipping company is used, are more likely to allow this scam. I purchased...

eBay complicit in fraud

I sold a rare and very delicate piece of porcelain. I had the item packed and shipped by a reputable packer/shipper. I paid $60 on top of what the buyer paid to ship it. The buyer claims that the item arrived broken and are claiming that they cannot ...