eBay

stev.tucke · ‎02-08-2025

I had a customer and they were not happy with the purchase. I said I would take a return and they needed to go through eBay. They could not do it. They asked, pleaded, just to send it back to me. They sent it back to the Franklin, Tennessee, address that was on the delivery label. I have a tracking number that shows delivery.

I have tried for over an hour to contact or communicate my issue with eBay. Once again, I cannot get past AI to talk to human being at eBay. They make money off me but cannot talk to me. Anyone out there know how to talk.

lux.ra_14 · ‎02-09-2025

@stev.tucke wrote:
They could not do it. They asked, pleaded, just to send it back to me. They sent it back to the Franklin, Tennessee, address that was on the delivery label. I have a tracking number that shows delivery.

So what is the answer to the question of whether you ever lived in Franklin? It's a simple yes or no.

You seem to be expecting a remedy from eBay for the return address on YOUR shipping label. There has to be a reason it's there. How could the buyer have possibly known that wasn't the right address?

68barbie · ‎02-09-2025

That return address is for an extended stay hotel in Franklin. Have you checked with the hotel staff to see if they are holding the package?

-C

hartungcards · ‎02-09-2025

They probably decided to just donate it to the local Civil War museum.

kentuckyliving · ‎02-09-2025

My question is how are you able to ship a package in GA calculated on a postal zone and rate from TN?

lacemaker3 · ‎02-09-2025

@stev.tucke wrote:

Okay, When I buy a label from eBay to send to a buyer, the label lists my address as being in Franklin, TN. Ref label above. I live in Georgia. A customer sent a return to the Franklin, TN address instead of going through eBay. My problem is I want to speak with someone at eBay to try to get my item back. I can’t get past AI to speak with anyone at eBay. Is that more clear?

@stev.tucke,

Speaking to someone at eBay won't help you, because that is not an eBay address. This is not an issue that eBay can help you with.

That address is an Extended Stay Suites hotel, in Franklin, TN. Did you ever stay there?

You should try calling them, and find out if they received the package there. Unless they have someone with your name staying there, it would not have been delivered to one of their clients. If they didn't reject the package and give it back to the USPS, then it might be sitting behind the front desk, waiting for someone to ask for it. You can google the address to find the phone number.

The return package may not have been delivered to the hotel yet. The buyer just received it 3 days ago, on Feb. 6, 2025.

I can see that all your current and recent sold items were located in Canton, GA, 175 miles away from that location in Tennessee. How long has the incorrect ship-from address been on your shipping labels?

In addition to making sure that your return address (and all your addresses) are correct on your eBay account, as others have advised, you may also need to change the default ship-from address that is used on your shipping labels. That is separate from the return address saved on your account.

[Credit to @wastingtime101 for these instructions and screenshot:]

To fix your shipping labels, the next time you create a shipping label, click edit next to your ship from address on the right side of the page to make sure the updated address is showing before you purchase the label. Double-check even if the visible return address is correct as there is a different field for ship from.

If you don't see this option then you may be on the simplified label page. On the top right you'll see a link to switch to advanced shipping options.

lux.ra_14 · ‎02-09-2025

@hartungcards wrote:
They probably decided to just donate it to the local Civil War museum.

Department of Lost Causes?

hartungcards · ‎02-09-2025

Tennessee, Tennessee, there ain't no place I'd rather be.

theteamsetguy · ‎02-09-2025

@stev.tucke ,

Do you know the people that live there now? Why are you using the Franklin TN address?

theteamsetguy · ‎02-09-2025

@stev.tucke ,

Ebay is not going to be able to get your item back. My best advice is contact the person living at the address currently. Go to Pirateship.com and buy a USPS shipping label from the Franklin TN address and email it to the person living there now and have drop it off at the post office.

soh.maryl · ‎02-09-2025

Can you explain why your buyer "could not do it"? Did you try to walk them through the process of opening an item not as described case?

Was the Franklin, TN, address your address, that of the buyer, some other random address?

theteamsetguy · ‎02-09-2025

@stev.tucke @lacemaker3 ,

Since it is a hotel there is a very good chance the are holding the package. Many guest have stuff mailed to a hotel before they get there. I have personally had stuff sent to hotels before I got.

Many people will ship their golf clubs to their hotel thru UPS instead of checking them in with the airline because it is cheaper. There’s a company Ship Sticks that specializes in shipping golf clubs for vacationers.

jerseyboymusic · ‎02-09-2025

@stev.tucke

You need to go into your Ebay account and change ALL the address fields to reflect your current address.

aproudparent2010 · ‎02-09-2025

@stev.tucke wrote:

Okay, When I buy a label from eBay to send to a buyer, the label lists my address as being in Franklin, TN. Ref label above. I live in Georgia. A customer sent a return to the Franklin, TN address instead of going through eBay. My problem is I want to speak with someone at eBay to try to get my item back. I can’t get past AI to speak with anyone at eBay. Is that more clear?

The address that shows there is one that you have on your account somewhere. So obviously at some point you stayed at this address which appears to be an extended stay hotel.

eBay doesn't just pull an address out of the air...it's one you input on your account