Returns

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No photos to see extent of defect in book

So I purchased an expensive rare book from a seller. It was listed there is some marginalia in pen and that what you see is what you get in the description. There were no photos of the writing but I didn’t think anything of it. I saw another book fro...

return label purchase

Unable to find where purchase return postage/ label for customer return. Option does not seem to be listed under return details?

Will Ebay still count an INAD return if you refund the item?

I'm curious about something. When someone opens a return and it counts as an INAD for whatever reason, and you refund the item instead of having them send it back will ebay still count that against your service metrics? I ask because I have had retur...

Resolved! Need help with return is a guess

Knee help with a return as a guest

What The Heck?????????

I have to refund a Buyer, even though he damaged the item I sold him so badly, I can't resale it again. And I still have to refund the Buyer. What the Heck????Here is the situation . . . . . I sold a model train to a Buyer (an MTH Diesel Locomotive /...

Buyer returned different item then the one I sent them

EBay allowed a seller to return something that went through Authenticity Guarantee and it wasn't the same one I sent to them. The thing is that that seller purchased the item she sent back to me from someone else two weeks earlier. The Jewelry box I ...

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Buyer "accidentally" left negative feedback - honest mistake or trying to force me to accept return?

A buyer bought a clothing item from me and left negative feedback with a contradicting message indicating that they were happy with their purchase. I politely messaged them asking for clarification, and they confirmed that they accidentally left the ...

Seller asked me to select "I don't want it"/"I changed my mind" for a broken item

Hi.I received a defected item. Seller offers returns but wants me to select "I don't want it anymore" or "I changed my mind" over defected item. He said it would help his metric. I want to help the seller out, but I want to make sure it's not a scam ...

I can't find the address of the seller

Hey, I've been for days going back and froth with the seller about them sending their address to me so I can send them their item. Or can you guys send me their info ,like their address so I can't send them the lights that they sent me with that was ...

Dealing with eBay return

Hi yall,Im new to selling on eBay and have been selling off a few things to cover the cost of textbooks for the upcoming academic year. The most expensive item I sold was a Nintendo DS game cart. The buyer sent me an offer and we went back and forth ...

return funds

I have an item that was returned and arrived, I went to the refund buyer section and attempted to refund buyer from funs Ebay has on hold for my account, can i not use these funds to return funds or do I have to send money diffrent way. thanks for an...

Cannot mark item as not received after closing previous case for the same item.

So, I made an order on August 9, and the estimated arrival was August 16. Since August 12, the UPS tracking says "Your shipment was received at 6:07 pm on August 12, 2024". I've tried contacting the seller 3 times in the past two weeks, I also marked...

Return Shipping

Need advice on a customer return. Buyer ordered a supplement and wants to return because expiration is 10/24. The buyer is saying I did not list the expiration on the auction. I responded back to the buyer and told them that I have a picture showing ...

buyer claims item is in bad condition but i have proof that it was shipped brand new

so buyer claims that the item packaging was damaged , but I have pictures that it was sent and packed well. the box that they are claiming is not mine. I have this feeling that they are trying to switch the item.