Returns

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Returning a defective item seller says X will except back but can’t do the process

I have two cobalt chargers 40 V the seller said they worked a double check with him before I purchased them. But when we got them both of them the fans do not work. This will cause them to heat up and either damage the battery or start a fire. Seller...

Resolved! seller sent wrong charger for laptop

I received the Dell laptop.The seller sent a HP charger. I contacted him through eBay and he wrote that he will send me the Dell charger and I would return the HP charger if that is what I wanted.I replied that I did want to exchange the chargers.I a...

Resolved! Ebay still has not contacted me for my return after its promised 48 hours.

I purchased an item, it was 2 ram sticks quite a deal. I thought hey maybe prices went down. While waiting for it to arrive, I started to have doubts about it about 3 days before set delivery and noticed their account was gone. So I figured it was a ...

Seller did not respond to return item request

Greetings, I bought an item for a seller on eBay April 16, 2021, that "looked" exactly like the item In needed, when I received it, it was slightly different and didn't fit. I contacted the seller with a photo and an explanation to return the item, a...

Need help with item i returned due to customer lying to me

Trying to get refund for item that was sent to me with a wrong posting i returned the item to the seller with a label purchased through ebay and i have yet to get a refund. The buyer refusing to reply and acknowledge anything Shipping shows that i se...

Buyer claims item broken

I sold a lamp to buyer with three glass globes. Buyer left positive feedback stating item was beautiful. 3 days later claimed 2 of the 3 glass globes arrived broken. I believe she did not install globes correctly and globes eventually fell. If globes...

Didnt realize i wouldnt get a full return

The seller didnt even ship the item by the time it was supposed to arrive , the tracking number provided said that the shipping company never received the item. When i opened the return i selected "i changed my mind" without realizing that i wouldn't...

Buyer wants to return altered or different item

I sold a very expensive football card to a buyer on eBay a card that I've had in my personal collection for over 15 years Nothing was wrong with my card it was a beautiful card.... Before I go on let me just throw out there that before I sold the car...

A seller issued me a refund but didnt accept the return, what do I do?

i bought a used saddle from a seller and the saddle arrived in an unuseable condition, both issues were something that couldnt have happened during shipping. in the description it was being sold with few scuffs but useable. so i messaged the seller a...

eBay won’t let me upload return tracking. Customer service please respond now.

eBay sent me a return label days ago. I shipped the item Monday. Delivered today. I have been trying to upload the tracking for days, they system is broken and it won’t let me. Every time I enter the tracking number, it says invalid. Yet, when I chec...

CANT CONTACT EBAY AUTOMATED SYSTEM NOT ADEQUATE

Hello.I mistakenly open a case as a return, which was closed. I should have opened it as "Item not received", but now the system tells me that I already have a case, which can't be reopened. Unfortunately, trying to contact Ebay has been like a bad t...

Is there any chance of winning a challenge regarding a return claim claim from a buyer?

I listed a used Stratego board game, and in both the used "condition" field as well as the listing's "description" I stated that this item is 30 pieces vs 30 pieces and that the item does not include the instructions. Earlier today I get the below: I...

Wrong item Returned

Hi i accidentally returned the wrong item and i want to know if i could get the item wrong i sent back and if i can use ebay postage label again as i still need to return original item

"FREE" Returns venting ... Why even measure items ?!?

eBay, enough already with letting people return items just because!!! I'm a small seller who takes the time to measure all my items, but why?! Really, why? Very few people even read the description anymore!? I could list 100x more in a day if I didn'...

Allowing Buyers to Steal from Sellers, Agreeing to Return and Refunds are 2 different things

I agreed to a return on April 27, Never received the item back and Ebay and their ridiculous managed payment system refunded the Buyer their money, $1275us. This would have never been the case if I was the person refunding the payment from my Paypal ...