Returns

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Seller Refunds

So, I have just learned a lesson about the workings of Ebay. I have been an eBay member for over 20 years; a month ago, I started selling some of my dental equipment because I was retiring. I followed the guidelines for selling on the site. I took ph...

Ebay omits acknowledgement of paid purchase, triggerig multiple preventable complications.

I live in the US. While in Europe, I ordered Oct 12th ‘24 on Ebay an Apple Power Cabel for MacBookPro from a seller in Germany. I paid with PayPal. At the time I did not record seller’s info. Ebay did not issue an order confirmation #. I logged again...

return not working tv

I have no way to take a picture(no camera or cell phone). I need to return a TV to Pyle TV How can I do this without taking a picture. I'm not a typist. This is taking ne a long time to type this.

Buyer will not send item back after refund and paying shipping.

I made a mistake with two orders at the same time. I sent the wrong items to the buyers. I refunded their money and sent money to return one item but the buyer did not return it. eBay will do nothing about it, WHAT A JOKE. I did what I was suppose to...

Return from address different from original order's buyer address

When buyer's return is accepted, a FedEx or USPS shipping label will be generated by eBay and on the label the sender's address is automatically set to the original order's buyer address. But it is possible that the buyer has already moved to a new a...

Resolved! Purchased Wrong Product

I had accidentally purchased the wrong item (my fault) from a seller. Upon realizing it was the wrong product however, I tried cancelling the order through eBay before my payment was even processed, but it was too late apparently so I was directed to...

Need to return a TV that won;t turn on

I have no way to take a picture(no camera or cell phone). I need to return a TV to Pyle TV How can I do this without taking a picture. I'm not a typist. This is taking ne a long time to type this.

Can buyer appeal a closed return for late delivery?

Consider a late return scenario below: A return is accepted and the shipping label has been generated. Buyer dose not ship in time. After 14 days eBay system automatically closes the return because there's no tracking info. online. On the 16th day bu...

Purchased hood strut as a guest that is broken, and there is no way to return it. THIS SUCKS

Purchased a hood strut for my 2011 Chevy Camaro that will not work.try to see about returning it to get my money back, but there is no simple way to do so.I will never buy anything again unless it comes with a phone number to contact seller.This is B...

Why does Ebay hate sellers so much?

I had a buyer purchase an item and then open a case claiming the item was defective. The issue stems from an account that was on the device even after it was removed on my end (verified with screenshots to the buyer). I reached out to the company to ...

eBay Money Back Guarantee not valid because the item was used

Good morning,I received a used smartphone with a touchscreen malfunction that was not mentioned in the listing. The malfunction is not obvious, and I only noticed it a couple of days after its arrival. The seller, of course, does not accept returns, ...

Solicitud reembolso

El día 16 / 10 compre una cámara ip y solicito el reembolso, pues aun hoy no se ha enviado. El día 21 pedí la cancelación y reembolso del pedido porque aun no se había enviado. N° pedido 10-12202-33916.

Buyer wants a refund because the mail man damaged it

also said I didn’t package it properly, yes I did. I did not put a fragile sticker on it. Anyway what do I do in this case?

Seller cancel his account now cant get my money back

Hi,I purchased a laptop a few days ago, then became suspicious and asked seller for a cancellation. Emailed several times. No response, now sellers page is gone, and when clicking on sellers name, then seller cancel his account. What do I do to get m...

Refund was issued for an item not received but the item has now been delivered.

Sold an item, shipping got backed up at the post office and item was late and buyer demanded a refund. I issued the refund and now the item has been delivered. Is there any way to recoup my money on this?