Returns

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eBay Money Back Guarantee not valid because the item was used

Good morning,I received a used smartphone with a touchscreen malfunction that was not mentioned in the listing. The malfunction is not obvious, and I only noticed it a couple of days after its arrival. The seller, of course, does not accept returns, ...

Solicitud reembolso

El día 16 / 10 compre una cámara ip y solicito el reembolso, pues aun hoy no se ha enviado. El día 21 pedí la cancelación y reembolso del pedido porque aun no se había enviado. N° pedido 10-12202-33916.

Buyer wants a refund because the mail man damaged it

also said I didn’t package it properly, yes I did. I did not put a fragile sticker on it. Anyway what do I do in this case?

Seller cancel his account now cant get my money back

Hi,I purchased a laptop a few days ago, then became suspicious and asked seller for a cancellation. Emailed several times. No response, now sellers page is gone, and when clicking on sellers name, then seller cancel his account. What do I do to get m...

Refund was issued for an item not received but the item has now been delivered.

Sold an item, shipping got backed up at the post office and item was late and buyer demanded a refund. I issued the refund and now the item has been delivered. Is there any way to recoup my money on this?

Clothes do match picture

Can buyer use own return shipping label when seller offers free return?

The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. But what if the buyer doesn't want to use seller's shipping label? Is there an option to upload own ...

Item no 166923136962

Hi!It was completely my mistake .I am new for eBay use.I have not read item description. Which is for parts.Now , I requested offer to purchase it.Seller will review this offer, however, how I cancel this order ?before it will go into system.I do not...

wrong part, i request return label to send it back

on October 15 2024 AT 17:22 PMmy wife order wheel hub for my 2013 Nissan Altima for meunfortunately she place wrong order,I request front wheel hub not rear wheel hobplease I required a label to return the hubparts # (order number) is 05-12183-86114

How to upload own tracking in buyer remorse return?

I just requested a return for "change mind". The return was accepted instantly and there were several options for me to choose eBay generated shipping label of different carriers and services including FedEx and USPS. However, there was no option to ...

Return Golf Grips

I bought golf grips from a person and they aren't the right ones. The buyer said he would take them back but I cannot get the computer to change the address for the return. If I don't go through Ebay I'm afraid I won't get my refund. Is there a phone...

how do i send a buyer prepaid return postage

buyer said they aren't getting prepaid return postage

I Sold a Item for a computer and the buyer wont cancel the return

he was saying it had a issue i gave him the simple fix and multiple simple fixes that i had the same issue with for about 10 minutes its now been 3 days hes airing the messages im sending him and not letting me support him and he wont cancel the retu...

unable to contact ebay on problems with seller and returns

I recently tried to return a faulty item. The seller says they sent me a return label. But they did not. I have been unable to contact ebay on the matter. Ebay keeps quoting the statements of the seller which is misleading and incorrect.

Buyer says did not receive. Ebay closed in sellers favor. Now buyer says item doesnt match

I sold a necklace. Buyer opens dispute for "did not receive". Tracking shows delivered. Ebay closed in my favor 30 days later. Now the buyer made dispute with their financial institution for "doesn't match description". What in the heck is going on h...