Returns

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Pay for return

i PURCHASED 2 boxes of market wax paper for 22.49. another seller has it for 17.09 i treid to return it but this crooked seller wanst to charge me for shipping which is over 9.00 i was never advised that I had to pay for shipping on a return KEEP FAR...

Buyer Changed Their Mind Before Item Arrived

I shipped out an item about 2 days ago to a buyer, and today I received a return request from the buyer. Stating the reason being that they had just "changed their mind." The buyer hasn't received the item yet and it's not late or anything. What do I...

Ebay returns

Hello, a seller sent a wrong item from China and I opened a return request. Ebay provided a return address which is in China, however the seller instructed me not to post to that address. They told me they could not give me a return label (they did n...

I received 3 counterfeit items. The seller wants them sent back for the refund. Do I have to?

No one just happens to sell 3 counterfeit items. It's clear the seller is a counterfeiter or works for them, which is even more obvious when looking through their account at just how many "rare" items they have lying around for cheap or with company ...

Defective Goods

How to obtain a refund on defective goods after 30 days from delivery

eBay Customer Service lies again!!

So I recently sold an item but without warning or prior notice, when the item sold the funds for the item where placed on hold for a month! I contacted cust services and was told that they apologise and will release the funds after a week of buyer co...

Donde devolver

Purchase History Not Updated

I am trying to return a defective item and am being told that there is no record of it being purchased. Yet, I have confirmations, ship notices and delivered product for two items purchased this month. Nor can I find that they were never ordered. Wha...

Resolved! International INR Request - Funds on Hold

I'm a little concerned here. I sent a diecast car to Brazil through eBay's International Shipping Program. It was sent to the hub in Illinois, went back and forth from Miami back to Illinois, then arrived in Brazil on the 9th of March (item was sent ...

Resolved! What Wait ?

Buyer claims not as described due to defect, the described defect was the swtich kept tripping, also added the opinion it wasn’t new and looks like it had been opened and previously repaired.. I’m not an electrician but isn’t that the safety feature ...

Customer refunds and returns

I ordered a product but was sent the wrong item!What is the format to obtain a refund?

Vendedor no envia etiqueta de devolucion

El vendedor no me envio la etiqueta de devolucion, para que le sea devuelto el articulo. El mismo quedo en un deposito en Miami

Doen Purchase - full money back guaranteed by EBAY. Now told to purchase my label at UPS - $250

Recently bought another Doen Dress through GAP and it clearly stated this was not an Asian company - it was run by two sisters in California. I am surprised and would like EBAY to provide the return label I need for UPS.

Does eBay refund Ad fees for returned items?

Hello, I sold a brand new (sealed box) hearing aids worth $240, the buyer returned them for the reason: "ordered the wrong item".I received the return today, the item is in good shape, but the package was opened and a small accessories bag was cut op...

ANYONE EVER HEARD OF a crooked EBAY return ending up in court?

It just popped into my head, a super sad post by a lady who sold an iPhone 9-10?? been a while back but phone was at top food chain at time. The buyer claimed something wrong then returned some old junk phone and soon as delivered ebay(as expected) d...