Returns

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I receive the matcha green tea I ordered from Tea Zone Powder Mix seller. I want to return the item.

My computer device is out of order. I am not able to up-load the photo of the item to complete the return process. Please allow me to skip the photo up-load so I can proceed to complete the return process.

One Return Label for Multiple Items

I had an item listed with a quantity of 2. Items are very large and buyer purchased both I had listed. Items were too large to ship together, so I shipped them separately. Buyer changed their mind after receiving the items and opened a return. I appr...

European buyer

I sell stamps on ebay and a buyer in Hungary bought a stamp from me. I sent the item with the prepaid Ebay bar coded label. It got declined when it got to customs. The envelope returned to me unopened with the same type of barcoded label.My question ...

Getting refund for counterfeit item after 30 days?

I have bought a jacket from eBay and found out that this jacket is a counterfeit item after 2 years. I contacted the seller and he is not responding. I contacted eBay customer service and they said they can't do anything about this. I have clear evid...

seller will not refund my money after return

I purchased 4 motors for my sons wheelchair but it was not the right motors. Business was very helpful with communicating and working with me to get the right motors but found they could not provide it so they stated I would be refunded. Items were r...

eBAY WONT REFUND WRON SIZE JACKET PRICE

TECHNICALLY EBAY IS COVERING A CHINESE VENDOR WHO SOLD ME THE WRONG PRODUCT AND THAT VENDOR WILL NOT PAY FOR THE RETURN SHIPPING WITH A PREPAID RETURN SHIPPING LABEL. I TRUSTED THE CHINESE VENDOR TO SHIP THE RIGHT SIZE 3XL JACKET AND I RECIEVED A MED...

Who is responsible for original shipping if a clothing item doesn't fit?

I sold a very nice shirt a couple of weeks ago. The buyer is returning it because it didn't fit. When I list clothing, I include not only the price but also a close-up photo of the tag showing the size and other information. I also give measurements ...

Help

How can I get in contact with an eBay agent? I need help on an item that was received to the wrong address.

Credit card fee

I had to start a return for an item that we never received. The seller refunded the money less a credit card processing fee. He said the ebay would refund me back the processing fee but I have not received it in the bank yet. It has been 17 days. Is ...

Ebay refuses to provide discounted shipping labels for each of the 3 pieces of my purchase. Rip off

Rip off policy of Ebay not providing shipping labels for each of 4 piece s of my purchase. One label is needed for for each 66 lb. tire/rim while Ebay provides only 1 label lleaving me with a $1000+ return shipping charge.

Seller has not sent return label on a return they authorized last week; no "ask us to step in" link

Seller sold a non-functioning item clearly missing an essential piece as "Open Box". It should have been listed as "For parts or not working". It was like selling a pair of scissors missing one of the blades. It was that obvious. It wasn't an acciden...

Resolved! seller is claiming I returned the wrong item

The seller is claiming that I sent back a completely different item than what I sent. I sent back the item inside a box, inside another box. I was afraid the expensive item would get damaged in the return. What do I do here? I feel like the seller is...

NEW REQUEST RETURN JEWELRY

Bracelet was defected. Wore 1x fell off the 2d time - clasp separated from the rope chain. I started a return but I have a faulty phone that will not take picture. I was stuck on the return site because I could not attach a picture to the form. How c...

ITEM RETURED IN UN-RESELLABLE CONDITION

I sold a new genuine HP OEM sealed laptop battery specifying no returns. The Buyer asked if they could return it. I responded saying I'd allow but only if it is returned as I shipped it, still in OEM sealed box and unopened. Well they returned it not...

Buyer wants a refund because item they bought is broken now after they’ve used it.

I have an interesting case here and would love some advice on how to handle/what to do. I’m a seller and somebody bought a pair of pants from me. The pants are pre-owned and were ‘tested’ (put on a model, closures checked, pockets checked for holes/i...