Returns

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e-Bay return policy is a "broken system", read my "Report a buyer", it will be ignored as usual !!

The buyer returned 2 different coins for 2 separate orders placed on the same day. As usual eBay has ruled with buyers and allow them to return items (on my dime) with a fuzzy picture that proved nothing more than they are just a couple blurry pictur...

I wasn’t not given an option to offer refunds. I have a customer stating change of mind.

The person who bought my product told me nothing. I sent her a message before I shipped it out because it was a very pricey item letting her know that it was preowned. It was in good condition and the new version of the product. She knew all of this ...

Item broke when shipping

What to do when a item breaks in shipping from Post Office. How do you handle it. I am the seller.

refund for an order that was cancelled by eBay due to a suspension

I've ordered an item for 400 US Dollars and after the payment was made and the money transferred from my bank account, my ebay account was suspended.Since my account was suspended, the order was cancelled by ebay and the seller was instructed to not ...

returns

i got a products and was not compactible with my device,i requested for a refund and i was told i cant have ity

Cancelling a Authenticity Guarantee Item after it's been shipped

What power do I have as a buyer if a seller refuses to communicate with me about cancelling an order that is on it's way to an eBay authenticity center? I purchase an item from Atlanta, GA Saturday 12/16/2023 https://www.ebay.com/itm/196130953134 tha...

Resolved! My purchase doesn't show up on my account so I can't initiate a return. Can't contact ebay! Help

I have contacted the seller and was told to contact ebay. I began a return but without the item being on my account I just get into a loop. When I contact the seller we are using ebay not a private email. What I purchase was an apple watch with State...

Resolved! Do you immediately refund a buyer on a return or wait until you receive and inspect the return?

When you get a return, do you immediately refund the buyer or wait until you receive the item and inspect before issuing a refund?Also, should you send a message like, " I am sorry your were not happy with your item. I am issuing a refund now. Please...

received incorreasct item

T he toaster I received did not match the picture as shown on ebay. The seller was shown as tucsoncoldwetn 0. Since then it has been changed to this address...And the box that I received was sent from AceHardware Corporation 295 Ballard Road...no spe...

Resolved! Ebay.de refund process

Dear eBay community, I have opened a return case at 29.11.2023, and then closed it since the shipment was coming towards to me but in reality the shipment was going to seller. I didn't know this before. I cancelled and refused shipment. Then the item...

Refund is higher than my payout after sale

Could someone please explain me, because it’s impossible to reach Ebay customer service, how is possible that I am charged more for refund to the buyer than my payout after sale. I sold the suit for 799$ plus 19.99$ for shipping. After all the fees a...

Refund for package not received

Sent package to buyer and accidently put wrong tracking number on ebay. Buyer opened a complaint and said she never received package. I realized I typed wrong tracking number. I corrected it in system and USPS says package was delivered on 12/8. i ha...

Resolved! HOW LONG DO BUYERS HAVE TO ACCEPT A PARTIAL REFUND???

How long does a buyer have to accept a partial refund?? I cannot seem to find this information anywhere. I know as a seller we only have a few days to react to an opened claim. I have offered my buyer a partial refund, for what is an obvious remorse ...

Jewelry

I recently purchased a necklace that I need to return. I have not opened the package it came in. Should I return it exactly as it was received unopened?

Part returned but didn't get money back

HI, I made an authorized return of a part to a seller but didn't get reimbursed because they stated they didn't receive the return on time. The return had to be shipped by 11/30 and was shipped out the day before but didn't arrive at the destination ...