Returns

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why can i not get a live agent on the phone

why can i not get a live agent on the phone, either call or the the messaging them to call me

When buying as a guest how to get a refund or exchange

Ordered the part as a guest and the part was bad help with refund or exchange

Seller refused return and Ebay closed my account. How do I appeal this decision?

Experience I had

Horn did not match description. Confirmed by 3 different repairman at 3 different shops, the horn has major damage including a crack in the bell, as well as multiple pits in the valve cluster. Seller refused to work with me. Do not recommend, especia...

I need to talk to a customer service rep

I purchased an item and tries to cancel it within an hour of purchasing and was declined and then submitted a return an item case and it was closed as well never gave an option for ebay to help before it was even shipped return closed (jan 9). the se...

Refund Declined??

I need help. I ordered an item on Nov 22nd that is still sitting in the "Awaiting Shipment" status. I messaged the seller on Nov 26th to see when my item would be shipped. I waited 2 more days for a response and I still have not heard back from them....

International returns label

Hi, I’m the seller and the buyer opened a return request that was automatically accepted by eBay. The buyer is in the United States and we are located in Asia. eBay states we need to provide a label. However, this is proving rather impossible. I trie...

Returning an ebay item before collecting it

Hi there I bought a collection only item on 29 October. I messaged the seller for a time for the collection but did not hear back. I therefore sought to cancel the order but the seller didn’t respond and eBay closed the case. I have been unwell and s...

Return/refund of item received damaged

Ridiculous experience with a successful refund request. Paid $250 immediately for 4 fragile items & 2 of the 4, all poorly packed in a too-small box, were broken. Immediately filed a return/refund request with photos & detailed description of the poo...

eBay Order failed to Function

ATT: Sir/MadameI purchased an eBay item that was delivered 27NOV24.This item does not work correctly and would like to knowhow to return it for a full refund?Sincerely,eBay client

Resolved! Unsuccessfull return 3 operators hung up on me

I have two returns that I can't get satisfaction,I can't even get a hold of anybody,

Resolved! Buyer returned the wrong item

Hello. I recently sold a spare part for a G Class, but the part did not fit and the buyer returned it.The buyer attached a photo after sending it back.Today I picked up the part, but it is not the part I sent. It is the same part, but it has damage, ...

Getting a refund

I purchased a suitcase handle from a seller and although it was nice it did not fit, there are so many dimensions with suitcases that you just don't think about. I initiated a return with the seller. I then thought I would add that if they if had a h...

Buyer return and shakedown fraud up to around 25% for me this year.

I just had back to back fraudulent buyer returns. One an empty box with 2 green balloons, the other an old, rusty part instead of the new one I sent him. Also, 2 weeks ago I had a buyer claim part of a $152 (very cheap price) new blue tooth kit wasn'...

Trying to return a faulty item

Hi all,I've run into a brick with something i'm trying to return. On the 19th of September I purchased a motherboard from a seller based in America. It arrived at my door step on October the 4th (I'm in New Zealand). I purchased the rest of the parts...