Returns

Forum Posts

Sorted by:

Return item in description states as-is

on the page it states does not accept returns. In the Description it states It was Functional when The company closed down 3 years ago. I do not have a way to test this ... it is being sold AS-IS which is why the low starting price...Item is not retu...

Defective item Return

This is the 2nd item like this I have ordered from this company that is defective. The item is fully charged and when you press the control button, nothing happens. You would think they would test their product before it ships. The Item # 26-12568-02...

Resolved! How do i get support??

I have tried numerous times to get support. the only way apparently through chat and when it says it will have an agent call me in 1 min, no one ever calls. My phone number is correct, I have my ringer on, I'm accepting unknown callers, and the phone...

Resolved! A buyer opened a Return Reason case Doesn't match description or photos

HelloA buyer opened a Return Reason caseDoesn't match description or photosand sent 3 photos. In those photos I couldn't see that everything was complete, it looked like things were missing, so I told him to send a clearer photoand he refusedHe said ...

defective item

my massage wand was broken

First return as a seller, need some help!

Hi all. I do most of my selling on poshmark and fairly new to ebay. Dealing with my first return on a shirt that the buyer seems to have damaged. From my understanding ebay is always on the buyer’s side and since they are claiming item not as describ...

Resolved! Does eBay refunds customs fees?

Bought an item, it wasn't as described. Contacted the seller, the seller did not respond within the 5 days time frame so eBay refunded the item price + shipping cost and told me that I don't have to return the item anymore. But today I got hit with a...

No returns accepted but received the wrong item!

Hi there. this is the second time in two months that an item/seller has said there are free returns and then once I receive the receipt it says... no returns! The first time the seller ghosted me and would not even respond. the item was the wrong siz...

China counterfeited coins

I bought a coin from a china seller it is fake and the seller sent a fake return label and said I didn’t return I took it to post office 2 times and they wouldn’t take it and eBay thinks I didn’t return. I was wondering who I should sue eBay or capit...

Seller Didn't Return Everything

I recently sold a lot of baseball card wrappers from 1970-1980. After receiving the package, the buyer complained about the condition of the wrappers and asked to return for a full refund. Even though I felt my pictures and my description were accura...

Received item I bought but also received item meant for someone else

Hi all,I have a unique situation that I’ve never encountered in all my years on eBay. Today I received a box containing an item that I purchased. But there was also another box from the same seller that contained an item that was meant for someone el...

Ebay is issuing me a refund on the wrong item

Ebay is issuing me a refund on the wrong item.I ordered a Roland CD-2 Recorder from a seller on Jan 2, but it was defective.I requested a refund on that item.On Jan 21, I found another CD-2, so I ordered that one, knowing that the first one I ordered...

Items not received

Didn't receive two items from seller and not showing purchases on eBay account don't know if I had another account or used a guest as guest but I have the email confirmations of delivery order numbers and all that but I can't get nowhere with the onl...

Dear ebay team

I just want to say, from the bottom of my heart, thank you ebay team. You're doing very good work. I was very worried about getting refunded because I haven't used ebay in so long and I havnt experienced anything like this because I have always recie...

Resolved! Refund shipping cost after item has shipped

I had someone purchase and item from me. When it arrived it was damaged/not working. I told them I would refund them if they shipped the item back to me which they did. They purchased there own shipping label and sent it to me. I received the item an...