Returns
Discuss how to manage returns with fellow sellers
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Resolved! Pending Return Case

Ebay is waiting for me to respond to an email the sent to me about what a seller stated was the issue. How do I reply the email since there is no way around it to send them a response

User avatar by Explorer
  • 103 Views
  • 2 replies
  • 0 helpful

Tracfone

I was given this tracfone for Christmas. I got to open it early since I was sick. Ebay & Tracfone gave me the go ahead with returning it and a date to return. I however; got sick and was not able to leave the house . On December 31 case was closed. I...

User avatar by Pathfinder
  • 330 Views
  • 12 replies
  • 0 helpful

Resolved! Refund request with item shipped via UK global shipping process

Hi, new to this so looking for advice. I send a small package from the U.K. to Germany using the Global shipping process. The buyer has received the item, however has started a refund request. Ebay has given me a couple of days to issue a refund, but...

User avatar by Not applicable
  • 94 Views
  • 3 replies
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refunds

item 363577806942 Package was delivered iby postal carrier in clear plastic bag "item damaged by postal service" with original packaging torn open and item missing. Now What?? I go into an endless loop when trying to find an answer?

How I can return my bought sandisk when return closed

I wish to return this graphic card ‘Sandisk 960GB Cloudspeed. I returned it before, but I clicked a cancel button to return it by my mistake. Then I try to return it but I cannot return it anymore. So I feel very upset. If you can help me, could you ...

User avatar by Adventurer
  • 402 Views
  • 16 replies
  • 0 helpful

EBAY'S TERRIBLE CUSTOMER SERVICE

Hello all,This is the text of a message I sent to a mentor:I mistakenly sent the wrong album to a customer. On my instructions, the customer requested a return shipping label. I received the item and then shipped the correct album to the customer, up...

Buyers can lie about an item not being described in order to receive free return shipping

I sold an item that works but has a flaw, and I noted the flaw in the listing in both words and photos, making clear the item was sold with the flaw. The buyer opened a return case, claiming the item was not as described due to having the very flaw I...

How to file claim for eBay's unfair judgement?

I sold a pair of women's Clarks boots in early November 2021. A about a month later ( 2 weeks passed the return period), the buyer messaged me to ask for partial refund stating after wearing them for a while she felt the shades of the boots are a lit...

User avatar by Adventurer
  • 236 Views
  • 4 replies
  • 1 helpful

eBay removed my negative feedback I left

This is literally getting out of control lately with eBay helping big businesses out on eBay I bought a phone from someone on eBay they said it was in mint condition and would work great with my service I get the phone it doesn’t work it was blacklis...

Resolved! As a seller, can I dispute a buyer's reason for return?

Can I agree to a return refund, but dispute the buyer’s reason for returning it? I had listed a Citizen Eco Drive watch as “new with tags” with detailed photos and description (item 265492427360). The watch had never been worn, has all original packa...

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