01-14-2022 02:54 PM
I wish to return this graphic card ‘Sandisk 960GB Cloudspeed. I returned it before, but I clicked a cancel button to return it by my mistake. Then I try to return it but I cannot return it anymore. So I feel very upset. If you can help me, could you solve my problem?
01-14-2022 03:03 PM
@sangkw-65 You only have one opportunity to create a return on this platform. If you canceled the first time then unfortunately there is no other option for a return on eBay. You can however open a return case using your payment source. If you paid via PayPal then simply open a return case on there. Once again you will only have one opportunity to choose wisely and carefully. Best of luck to you....
01-14-2022 03:23 PM
But I paid with my credit card. Then what should I do?
01-14-2022 03:26 PM - edited 01-14-2022 03:27 PM
@sangkw-65 wrote:But I paid with my credit card. Then what should I do?
Did you use a CC and pay through PayPal? If so, start with the PayPal claim (you have 180 days). It will save your seller a $20 CC dispute fee... which the seller wouldn't have had to pay if you hadn't accidently closed the eBay claim. The CC claim is your last (and final) option... but use them in order. Good luck.
01-14-2022 03:28 PM
@sangkw-65 wrote:But I paid with my credit card. Then what should I do?
Whats the reason you want to return it?
What is the sellers return policy?
01-14-2022 03:32 PM
Did you pay with your CC through PayPal? If so, then simply open a return via PayPal.
If you used your credit card directly than your only option is to file a charge back. That choice would not be fair to the seller as it will levy an additional $20 fee to them, and you were the one who canceled the return. Please consider that before you act.
01-14-2022 06:40 PM
Your first step should be to communicate with the seller. They might agree to a refund. I would offer to pay return shipping for a refund of only the purchase price. Shipping for an SSD shouldn't be too much, even with tracking. If they receive it without refunding, then go with the PayPal option or a CC charge back.
Or just sell it on Craig's List.
01-15-2022 01:00 PM
General question...
Shouldn't we first find out why the item is being returned before suggesting that the buyer open a payment dispute that very well could result in the item not being returned?
I'm curious why you say that the seller won't have to pay a $20 fee if the buyer opens a PP dispute?
First, the seller would only have to pay that $20 if they fought and lost the dispute. Plus, according to the following link, both credit card and Paypal disputes are considered payment disputes. To me that suggests that a seller would be charged the $20 if they disputed and lost for either a cc or a PP dispute. Am I reading that wrong?
01-15-2022 01:14 PM - edited 01-15-2022 01:19 PM
I'm curious why you say that the seller won't have to pay a $20 fee if the buyer opens a PP dispute?
No... I posted that, "If so, start with the PayPal claim (you have 180 days). It will save your seller a $20 CC dispute fee ... which the seller wouldn't have had to pay if you hadn't accidently closed the eBay claim."
I was of the impression that there's no dispute fee until it hits the CC. I'd welcome correction if I'm wrong, though...
Edit: @lamber9347... isn't that how you interpret a CC chargeback? Our posts seem similar... 🤔
01-15-2022 02:09 PM
Yes I understand what you posted but I don't understand why you would mention the $20 at all as sellers are not charged that fee unless they fight the chargeback. If they accept the chargeback and refund they don't pay the $20 fee. Some posters seem to think that it is automatically charged so I just wanted to mention that is isn't.
Regarding the charge being made for PP as well...If you look at the link that I posted in my first post it says..
A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). The final decision for refunding the buyer is made by the payment institution.
That suggests that a PP dispute and a credit card chargeback are both considered payment disputes.
Further down on that page it says..
However, if you’re eligible for seller protections, we won’t charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. For details on how these protections work – which transactions are eligible or excluded, and what sellers need to do – please read our full seller protection policy.
If you don’t respond, or the dispute results in refunding the buyer, and you’re not eligible for seller protections, the amount will be deducted from the total of your Available, Processing, and On hold funds, and we’ll charge a dispute fee.
I could be wrong but the last time I looked at this page it seemed obvious that a dispute fee was charged when a dispute was lost regardless of the payment provider. Now when I read it, it seems a bit more ambiguous so it is possible that the fee is only for credit card chargebacks and not PP. But that isn't really clear so I was wondering if you are certain that the fee is NOT charged with a PP dispute and how you know that?
01-15-2022 02:42 PM
But that isn't really clear so I was wondering if you are certain that the fee is NOT charged with a PP dispute and how you know that?
Nope, not certain... as I've never experienced either.
But, I'm certain that... I think the $20 fee applies to CC chargebacks only, and I think it's hard for sellers to win those.
I don't think there's a $20 fee for PayPal disputes at all. In fairness to the seller, I suggested using PayPal (next) to the OP.
Hopefully, someone with actual 'real-life' knowledge will come along. Now, I'm kind of curious, too! 🤔
01-15-2022 03:15 PM
The $20 dispute fee is charged when the seller fights the dispute and loses. It is not charged when the seller wins, when the seller is covered by eBay protection, or when the seller sucks it up and voluntarily agrees to refund through the dispute.
A PayPal return is the same as a credit card chargeback in eBay's (MP) eyes - they're all payment disputes filed with the funding source. A return request filed through PayPal (which can only be filed for SNAD, not for remorse) is a payment dispute once it hits eBay.
Until we know why OP wants to return the item (remorse, SNAD) we should not give the advice to file with PayPal or CC. If this is a remorse return then the buyer should make a good faith effort to work with the seller directly. Even if it's a SNAD the buyer should make the effort to work with the seller directly so the seller can get the item back before refunding.
I know this information is still new for a lot of people. I've been in MP for years now and while I don't know it all, I am speaking with confidence regarding both PayPal claims and the $20 fee.
Taking PayPal out of the seller's equation means the process when a buyer files with PayPal is completely different from what sellers were used to before MP.
01-15-2022 03:18 PM
The $20 fee is only charged when the bank wins the case. If seller wins, no charge.
01-15-2022 03:27 PM
Can you tell us why you want to return it @sangkw-65. We need that information before advising you how to proceed because, depending on the reason for the return, filing with your credit card or PayPal can be fraud and nobody here wants to put you or the seller in that position.
Come back and let us know the specifics of why you want to return. Chances are the best advice will be to work with the seller directly. Let them know you closed it in error but would still like to return it. As long as the seller is willing to work with you then you should be good to go.
01-15-2022 03:35 PM
I learn something every day... thank you for stopping by! 😊
I suppose I've been lucky that my claims (so far) have all started and ended with eBay.
I so dread the day when a CC dispute comes... now I know to also dread a PayPal dispute. 😑