Returns

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return to seller

received email claiming seller sent me a return label- none attached- and no way to dispute

Resolved! $600 laptop left seller like new but arrived slightly melted. He is not accepting my return.

I have been with eBay for 23 years. I am a buyer and a seller. I have an excellent rating.Recently I bought a gaming laptop. The seller opted to ship Parcel Select and did not get insurance. It arrived, the box had been squashed, but the charger and ...

Question on UPS pickup

Hi,Can UPS pickup my return package from my home?

Buyer with Attitude Return

I have a buyer who accused me of not packing my Collectable items correctly and now wants money back. He is claiming multiple damage, mysteriously only on the expensive items in the set, and poor packing. I have to give a refund per ebay even though ...

RETURN IN SELLER'S FAVOR - THERE IS HOPE

I know I have been incredibly negative on here lately, and I feel all my reasons were absolutely justified - however, i think it's important to highlight when something goes well too! Believe it or not, after the crooked return that occurred - i didn...

Resolved! Here's why we'll never buy ShipCover insurance again....

We recently sold an item to a buyer that was damaged by the carrier in transit. We had purchased ShipCover insurance for the full value of the item to protect both ourselves and the buyer from any losses. However, when the buyer received the item the...

problem with ebay page - ask for help

Hi, everybody, I have a problem with return of item.I bought item from ebay.de, but I received other, than was pictured.I opened the case, seller accepted the return, I´ve sendet it.But shipment was was not accepted and returned. I tried to Ask ebay ...

How can I and the seller be safe in the case of a cancellation when post office won't ship?

I have a very particular situation in which I don't want to affect the seller negatively; I recently purchased a collectable Nintendo New 3DS Samus edition from a folk located in Australia. I won the auction, made the payment, and communicated with t...

Customer Returns

I think I just need an outlet to express how I feel. Reason being, eBay does not allow us to have these feelings/express them as a seller. I go above and beyond for customers - to ensure quality, offer good deals, fast shipping, freebies, etc. etc......

Resolved! Refund without proofing????

A buyer tell me your item is broken and say I can't send photos . I haven't smart phone.what I do?

Crazy Buyers

Looking for advice....i have a crazy buyer. Made me a super low offer, I made the mistake of accepting - at the time I did not accept returns, but they requested a return (but ironically they were having computer trouble, so could not upload pictures...

Get a refund

I cannot believe how impossible it is to contact customer service. Every time I try I get returned to the same site. I ordered something and received an email that it was delivered in my mail box early in the morning. I was home all day and the mail ...

Seller refuse to honor money back

I purchased a refurbished canon ink tray . It does not work . The vendor does not want to me to return it because its cost him to much in shipping. They offered my $10.00 to keep , then I told them they are insulting me. Then they offered me half and...

Cancel my item

I would like to cancel my item and get my money back I just can't afford anything and my wife if pregnant and we need the money back

Forced to Accept BUYER'S REMORSE Return

While Ebay has been a great access point for selling, this new issue cannot be ignored. I just had an item listed as NOT RUNNING: FOR PARTS OR REPAIR ONLY (with FREE SHIPPING) come up for a Buyer's Remorse return (by the buyer's own admission). Ebay ...