Returns

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Wrong item received, no record of transaction.

This is a first. I ordered a vintage cloisonne owl bird trinket pill lidded box, order # 04-08416-98883. Item ID 203559165066. The seller bestofrb has excellent feedback. I received the wrong item, a vintage set of flower earrings and brooch from Wes...

I returned my Item to the seller but the USPS did not find any secure location...

I'm returning an item back to the seller address and using the Ebay Return Shipping Label. But the USPS could not find any secure location to deliver the item back to the seller.If the USPS can't find a secure location then the item would return back...

Returns

My customer wants to return and item 65 days after it was delivered. He never opened it, and now has discovered it's not what he ordered. What now?

Broken because of bad packaging

It happens far too often. Sellers try to save a dollar by using shipping boxes which are barely large enough to hold the item or they reuse badly damaged boxes... Bubble wrap of 1/4" for a laptop is not enough... so I receive most items damaged. Comp...

Return

I have a return and you have sent a return label which your site will not let me print the label. The return is due back by April 5th. Please help.

Resolved! How did this happen? Why would a seller do this?

I recently bought a camera lens listed as used. When I received it, it was totally nonfunctional. I initiated a INAD return, but never heard from the seller. On the fourth day after, I was going to escalate and open a case with eBay, but I got notifi...

Resolved! Buyer unable to print return label

A buyer had opened a return on item and sent me a message that they were unable to print the return label, giving them message “Unable to Print. Try again Later.” I replied back with asking the buyer to see if they could try other computer to print a...

Texas

I am nervous about putting up a return, but I do realize that I need to. Any suggestions on how to handle returns? I mostly sell clothes.Thank You,Kingslea

Resolved! Strapping Tape Returns Not Allowed??

I bought two (2) rolls of 1" fiber reinforced strapping tape for almost $18, and it had a noticeably strong odor, redolent of Vanilla. I've since used up all the tape and want a refund. I went to the purchase page and noticed "Returns Not Accepted". ...

Return part of a purchase

I purchased a listing with multiple items and need to return one item for partial refund which the seller has agreed to do. How can I do that through the eBay return system without returning the entire lot?

My first experience with a buyer returning an item

I guess I've been very fortunate to never have had a return, but I am awaiting one right now. My tiny little payout is on hold til I receive the item back. I am a little confused about the process, but I think my basic question is: why would someone ...

Resolved! How to get help on failed return shipment to buyer with address error on ebay's shipping label

After a disputed transaction Ebay intervened and was going to issue me a credit upon return of the item to the seller. I used the shipping label provided by ebay but the address is to an apartment complex and the postal service returned the item to m...

Allowed a return from a buyer: The item sold is as described and functional. I did not yet refund...

Hi there. So a person won an auction and I shipped the unit out. He got it and wanted to do a refund, claiming the product was not as described. I ultimately clicked 'allow return' but did not yet click on sending the refund until I got a chance to c...

Trying to return an item

Purchased an item in late 2021 for a xmas gift for my son. It's a one wheel. When he opened the gift on xmas day the tire was flat. Over the next 2 months the tire would not hold pressure. After researching more about the product, there was a recall ...

anyone had an item returned damaged, I filed Claim and they Denied then Refunded and Keep my 12.9%

Has anyone had an item returned damaged , I then filed a claim with ebay filed all the proper paperworkthey denied my claim refunded the buyer and now will not give me back the 12.9% they charged me