Returns

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More info on Returns

I have started a new account and am going through the growing pains again. No matter how many stores I have opened in the past with a different account/store name, Ebay doesn't seem to recognize the fact I have been on here for 22 years now. Anyway h...

Returns for a buyer who ordered wrong year.

Please forgive me for asking this simple question, but I have been reading for over 20 minutes trying to find a correct answer. It just seems so confusing to read so many different scenarios that are listed here about accepting returns from the selle...

Resolved! Buyer pays his own return

What is the reason that buyer doesn’t use the label that was issued through Ebay and instead goes to pay it himself. he told me this When I initiated my return and expecting a return label, the message I received was a label would be provided in elev...

Returned item never shipped back to me (the seller)

What do you do when someone has an issue with their purchased item, they ask to return it and you immediately give them and credit and pay their return shipping yet they never ship it back? And they haven't responded to messages asking for tracking e...

Please help me nobody else will

I need a return on something i brought

I want to buy a laptop but the seller gives me doubts

hello, I want to buy a laptop (I have bought before on Ebay but never laptops)but I have a doubt, there is a laptop that interests me (it is used, my budget is limited) but the seller does not accept returns.The laptop is sold without an operating sy...

Order Number: 02-08129-68508 Return Id: 520426

WRONG DESCRIPTION AND DO NOT HAVE RETURN LABEL

Resolved! Return label

I accepted a return from a buyer, which has closed. How do I send her a return label?

Refunding Shipping "Found Cheaper" Return

I recently became a - top rated plus seller. I have always shipped next day and had 30 day returns. I have gotten few returns over the years. If a buyer wants to return it does not really matter what the seller has to say. So now I have some question...

Resolved! Help with Return

Hi all, I’m a fairly new seller and would like some advice about a recent transaction. I sold my Xbox one with 6 games. The console worked flawlessly before packaging and shipping. I understand things happen during the shipping process and the buyer ...

Possibly the worst customer service I have received.

I purchased a video card on 3/1/21. On 3/4/21 the seller sent me a message that the item could not be shipped even after a tracking number had been provided...no other reason given, just that it could not be shipped. Because of issues where there hav...

Product Damaged - Return Requested

I accept 30 day returns by buyer if they pay for shipping. Product had no defects at time of shipping and buyer reported shipping condition was good and no issues. soon after recieving, buyer sent pictures of broken product and claimed it was a defec...

Won’t return refund

Seller sent items that had black dirt and junk under shrink wrapped plastic. Didn’t like that and asked for refund. USPS shows seller received merchandise back and seller has stopped communication and has not refunded my money. I’ve opened a case, eB...

2 boxes

I received 2 packages which I ordered. I need to return them but cannot locate them in my list of orders. I have entered my tracking #s but it tells me that these #s don't exist.

Getting my money back for an item I returned

Hello everyone I recently bought an item on eBay from a pretty decent, star seller. I decided that I did not want the item quite some time before I received it, changed my mind you know.. So me and the seller exchanged some PMs, and he let me know th...