Returns
Discuss how to manage returns with fellow sellers
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Fraud and Returns

I am dealing with a seller who keeps telling me to send the product back for a refund. When I explain it still hasn't come he tells me to wait one more day. It has been two months, I asked him to cancel the order and just refund the money. Again, jus...

User avatar by Explorer
  • 118 Views
  • 2 replies
  • 0 helpful

Item damaged in shipping, want to keep and get repaired

So i ordered a vintage audio amplifier on ebay from a new seller for $400 that just arrived damaged. The seller put the item in a box much too large and just put in a bunch of bubble wrap but never really wrapped it or secured it so kind of bounced a...

Brand new, sealed item not as described. Need advice

Hi all, I just had a smart watch delivered today. It was advertised as a brand new silver Galaxy Watch 4 Classic with a navy band. The watch I received is brand new, but upon opening it, it's black with a black band. I normally wouldn't really care a...

Buyer making false claim that i sent wrong item!

I sold a 10.1" tablet about 2 weeks ago, promptly (like always), I shipped the tablet out. It was brand new by the way, still factory sealed and all. It was delivered over 7 days ago. I awoke this morning to check my notifications, and low and behold...

Updated Community Guidelines

Hello Community, We want to make the Community a safe and enjoyable place for all to come participate and learn from one another. The Community team has recently updated the Community Guidelines. You can find them here. I'll keep this post up for unt...

User avatar by eBay Staff (Alumni)
  • 146 Views
  • 0 replies
  • 0 helpful

Resolved! Shipping costs for INAD versus a "remorse" reason- who pays?

Hello sellers, I need some help! I just received and item and its not as described. The ad description says buyer pays return shipping, but if the item isn't what they say it is, am I still on the hook for shipping costs back? I haven't started any d...

Resolved! Why is this buyer doing this?

A buyer seems to have a habit of returns. It's a bit alarming and wondering if I should report or if Ebay has their own detection methods. My interaction with the buyer has been this: Sold a large item at the start of April, a dash part as-is in grea...

User avatar by Trailblazer
  • 505 Views
  • 19 replies
  • 2 helpful

Ebay doesn't recognize my ebay-generated return tracking number!

Sent some cell phones back to the seller for SNAD, having gone through ebay's Resolution Center and received a shipping label. I've been trying to enter the USPS tracking for a week now and it keeps telling me it doesn't recognize it! Meanwhile, the ...

Get ebay step for return and refund

I have bought LPs, however, there are two issues. The first one, condition of the LP is "Doesn't match description or photos"; the second one, sent me incorrect vinyl but with correct LP's cover. And then I have contact seller many time and got no fe...

User avatar by Rising Star
  • 98 Views
  • 3 replies
  • 0 helpful

Library DVDs

So here's a new one on me, I have a buyer who contact me because the DVD they bought from me is a former library disk. So I explain to them how libraries will get rid of extra copies or items that don't get borrowed to sell for new items that will be...

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