Returns

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I received a return for something I didn't sell

I received a return package for two items I didn't even sell. They were both in one package shipped by USPS. I have the USOS tracking number, eBay return ID number, eBay order number, and the person to whom the package was originally addressed. What ...

We once had a Buyer return a product that we didn't even sell. LMAO. eBay!!!

We once had a Buyer return a product that we didn't even sell, LMAO. eBay!!! Of course, "according to our guidelines and policies," it was still our fault. As a joke, I tried to get the girl to buy again and return a box of rocks as a gag on ebay. Sh...

Anyone done a return with MP before? Question

How exactly does it work? 1) An item is sold for $100 2) You receive $87.50, Ebay keeps 12.50% or $12.50 in this case. 3) Buyer opens a return, ebay holds -$100 from you. 4) Here is my question: Do you refund $87.50 or $100? 5) If its $100, what happ...

Resolved! Seller has me send return using his label instead of ebay return label

I buy a phone and it was cracked. I send it for return. He sends me link in a message instead of using ebay return. I send item back but ebay shows to print label and send the item. The item was sent FedEx and his return us through fedex. The ebay re...

Buyer marked return as shipped, then messaged me implying they haven't

Hi there, this is my first time having an issue with a buyer and so first time posting here. In summary, I sold an item to an international buyer, who messaged me after receiving the item that they were unhappy with the condition and wanted me to giv...

Seller provided an incorrect return shipping label

I had to return an item for not as described. However the seller provided an incorrect return shipping label as it was undeliverable due to Addressee Unknown. How do I go about getting a refund when the package couldn't be delivered. Fortunately, I k...

Request for return

I recieved this request for return. Can a buyer request a return for just any reason? Like "changed my mind". The listing was clear that the golf club was a senior flex shaft, so he buys it and now a month later dedides that it is the wrong flex, he ...

Buyer requesting return of notebook she recently received.

An eBay buyer recently purchased a notebook I had listed on eBay via "Buy It Now" feature and paid for it and the shipping costs. The day item was received, the buyer gave me a positive feedback and remarked how new it looked. A few days later, the b...

as-is item and returns

With As-Is items, what is eBay's policy on what is refunded? I returned an As-Is item, and the seller did not refund the shipping I paid.

Theoretical Question; Buyer's return request is denied, and they ship it back anyways.

Hi all! This is all entirely theoretical.Buyer requests return because their customer already purchased the needed products (over 500$ order). I, again theoretically, decline their return request, because i don't accept returns and wouldn't even be a...

Seller sent return label but top part cut off return address and etc.

Hello so currently I'm dealing with seller who sent me a way different item then what I ordered. So basically the return got approved and I was sent a prepaid label. Though the pdf I was sent the top part was cut off some how and it removed the retur...

return issue

I have an authorized return but when I try to print label I get "We could not process your request becauseof a technical issue. Please try again.". I have tried 6 times and it is the same thing. What do I do?