Returns

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Returns for "Changing your mind"

I received a return message from Ebay this morning, customer stated they "changed their mind" and wanted to return. I have been on Ebay 23 years and have never seen this before, especially with Ebay authorizing a "automatic" return. So I guess I will...

Resolved! Return request closed ，How to open again？

Counterfeit products

Seller is selling counterfeit products. I reported it on feedback and ebay removed it. I’m sure the next buyer who gets ripped off would like to know that it could have been prevented by ebay. What is feedback for if. Not to warn buyers. I have no fa...

Pending Cancellation and refund timeframe

Help.....seller last minute cancelled large ticket item order before it shipped. Cancellation has been pending for 13 calendar days. why is it pending so long ? When will I receive a refund ? I'm worried.

I returned already,why they keep asking me return the item back? Can you help me to tell the seller

Can you help me to tell the seller about the item is returned already! Thank you

Ebay Refunded a Buyer from MY Funds 19 Days AFTER my 30 Day Return Policy Expired

I sold a scientific calculator on May 3rd, 2022. My Photos showed the calculator was clean and worked great.The Buyer received the calculator on May 5th, only TWO days laterI offer 30 day returnsOn June 18th, the buyer entered a return. 44 DAYS LATER...

International Spain Return Issue

I recently sold a bulk item to a customer in Spain. The description clearly stated 8.5 Pounds (LB). The customer in located in Spain opened a return request stating the description was wrong and was supposed to be 8.5 Kilos (Kg). Again nowhere on the...

Resolved! Return

i can not use this style of a return label we have no usp store I need a bar code label I can't get this across to saler so I can return it how get eBay to step in and tell him this I this many times times and he still doesn't understand

Resolved! Return Request for Non-Functioning Game (Specifically stated it had not been tested)

I have been slowly listing & selling off a family collection of 60 vintage SNES / NES games over the last few weeks. I have sold several already and have received excellent reviews. Out of the 8 I have sold so far, everyone has been pleased. In the d...

Why would I get an international return over some barbie doll clothes

Not returned by the buyerBuyer wondering why it's being returnedLot of barbie doll clothes Our shipping partners have notified us that the package cannot be delivered due to Restricted/Prohibited Item. These issues can include custom restrictions, co...

How to mark return as sent

I've tried to follow the not so great instructions from eBay since I shipped back a return prior to getting the shipping label and am having trouble marking as sent. Instructions from eBay say to go to the item, hit more actions then click mark as se...

Buyer will not Return Item

a buyer has requested a return on a damaged item they buyer said that they donated the item to a thrift storei told hair that if there is no item there is no returnshe opened a return casenow i have 4 days to provide a return label or she will be aut...

Resolved! I Shipped Wrong Item!

A buyer bought an item from me. I shipped it to her in a Priority Padded Flat Rate envelope. I made a stupid mistake and sent her the wrong item. I told her to mark it RETURN TO SENDER, but her mail carrier has not picked it up in 2 days. She does no...

eBay Desktop Site - Continuously asking me to sign in

I know the eBay site has it's issues but the last few days, every time I try and go to orders, payments, or anywhere within my dashboard, it's asking me to sign in, over and over. Most of the time it gets stuck in a loop and won't allow me to access ...