Returns

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Returns

How do I reach someone at eBay to return items that are not as described in the listing?

my pool situation is resolved..

Hello I am a frequent buyer on eBay. I was refunded my whole amt for the defective pool from Best way.. sad it was a fight. all including eBay knew they were recalled. I am a believer and praying about where to shop where u are a person.. not no. I t...

Resolved! Unreasonable buyer

I've been on Ebay for 19 years and this is a new one for me.I had a buyer purchase a "pick up only" item early september ish 2024 @ 125.00$ . In december 2024 they asked to cancel . The feedback on the account shows this person does this regularly.EB...

Where do I locate my return label?

Believe it or not, this is my very first ebay return. All of this happened within the last hour so I am not worried.According to my emails, I have received my refund. Where can I locate my return label?How long does it usually take to receive the lab...

Cuisinart coffee maker

Just received statement & this is on as a charge & this item was returned back to the owner.

Resolved! Partial Refund -- One Chance to Get It Right

A first-time seller sent me a poorly packed item and it arrived damaged. Not wanting to return the item, but seeking compensation for the damage, I contacted them and quickly learned that they were not going to hold themselves accountable for this da...

Deduction on return items.

Can someone explain why eBay no longer refunds the selling fee when a deduction is made on a return? The deduction is meant to cover the loss in value due to the item being returned in a different condition. So why should either the buyer or the sell...

Free shipping not applicable on sent item. USPS holding item waiting for payment.

Notice came from local USPS that they were holding package shipped to me waiting for required shipping payment. Item was paid for and free shipping was included. The PO notice said postage due $136.15. After talking to them they said the 2 express bo...

Resolved! contact customer service agent when order number not found seller not assisting

when I bought an item for my son's truck in Sept 2024. The parts program showed that this was the correct fit for the truck. All the trucks particulars are on the order and it also states on the order that this will fit the truck. Brought it to mecha...

Return Label

I just got a message from a buyer to send him a return label he wants to return the item. I have not gotten a return request from Ebay. I thought the buyer has to "Open a Return Request" first. At least that how my other returns worked. Should I dire...

Help re. if a product is as specified

I bought a bulk lot of assorted skirts. In the pictures on the listing the skirts all have dainty patterns on them with elephants or complicated geometric patterns with multiple colors and lovely borders. The skirts I received have heavy blocky print...

Name brand supplements that are fake

I recently bought some Roundhouse Morning Kick by Chuck Norris on this platform.. Being I had already bought several times online straight from Round House I was pleased to find this on eBay for less than I was paying. It came today.. The bottle was ...

Resolved! Need help with full refund from seller

I returned equipment back to the seller for a possible full refund; the order was returned back in the same condition/ untouched as delivered. The seller made deductions due to missing parts and installation at some point of time. I disagree with the...

Resolved! RETURNS

MY RETURN WAS SENT TO THE WRONG ADDRESS BY USPS. NEEDLESS TO SAY MY RETURN CAME BACK TO ME. NOW IM TOLD MY RETURN HAS BEEN CANCELED BY EBAY. EVIDENTLY THE SELLER CHANGED THE RETURN ADDRESS. NOW I DONT HAVE THE CORRECT RETURN ADDRESS. IVE EMAILED THE ...

Seller Lying about my Refund

I purchased an from the buyer but seems like the Seller deliberately listed the part as left which was misleading, after the product came in a realized it was right hand side and decided to inform the seller immediately that side was different from w...