Returns

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I was hacked!!!!

My Debit card numbers were stolen. And $420 was spent on ebay!! How do I get my money back? If any of the product is sent to me I will return it. If the thevies try to return it to ebay I hope you can refund the money to me. I need that money as I am...

Resolved! return request change question

HelloI sold a camera a few days agoThe description said it was not tested or was for parts or needed repairI sold itAfter a few days the buyer opened a return request saying the camera was not working properlyThe positive change I see is that now you...

Package arrived empty

Good evening!Can you help me please with this issue:Yesterday I was messaged by the Post office to get to them. At the Post office I was said that the package arrived empty. The customs officer handed me the report that they made, in which they descr...

The seller has sent me another pruduct istead of my purchase.

I have bought an IPhone 15, istead of which the seller has sent me an empty box of IPhone 16, which was filled with several Batteries. I was decieved, I lost a lot of money, the seller does not respond and I dont know why but it was not possible to i...

Buyer returns when listing said no return

I need you experts out there, advice. I sold an item and the listing said no returns, I don't accept returns.I make sure my listing details are accurate when describing the items I sell. From experience, I do my best to keep that from happening by ma...

Buyer who doesn't know any better requested a return on delivery day w/o considering other options.

(Whiny?) Rant incoming:This is the most frustrating thing I've had to deal with in a long time. That is, shortsighted buyers who don't think before they make a bonehead move and start a return/refund request without trying to hash it out with the sel...

Item Not Received - eBay Money Back Guarantee Scam!

I did not receive my item (the seller provided incorrect information when placing the order and refused to refund) Tracking Number: CD138443805DELink: https://parcelsapp.com/tracking/CD138443805DE The item was returned to the seller by the shipping c...

faulty computer

Hi. I bought a laptop some 6 weeks ago from a seller in Australia, and it is faulty. The first communications with the seller were positive, as he advised several ways to rectify the faults. However, the computer repairs did not work, and the fault c...

Seller refusing to accept return on a fraudulent autograph

Purchased a KISS signed photo 2 months ago, knowing that JSA would be a at a local card show this past weekend. JSA determined that the autograph was not real. Seller is refusing to accept return stating that a court approved expert needs to look at ...

Resolved! eBay customer Service - Fraud

Hello eBay community, The purpose of this post is to warn you about the incompetence of eBay customer Service. A seller recently asked me to buy a return label and promised to refund via eBay message. I received assurances from eBay customer Service ...

Resolved! First Experience - SNAD

Hey everybody! I wanted to tell my first experience with a SNAD and see everyone's thoughts and/or tips for future SNADs and how to deal with it.I just hit 1k in item sales and primarily sell trading cards. I've never had this issue until I sold my o...

“Does not fit” Return

Hi there, new seller here and I have a buyer who bought some truck parts. He was happy with the item until he went to install and they do not fit his truck, it was an oversight on his part as he really didn’t know what he had originally. They apparen...

Partial refund for an international shipment

Buyer has contacted me and explained that one of a set of 9 glasses was damaged during shipping. She would like to keep the 1. I explained the returns and refunds need to be handled via ebay but she says the only option provided is to return the full...

International partial refund

Hello, I am a buyer and purchased an item from UK which arrived damaged. I would like to keep the item because I think I can fix it. Is it possible to receive a partial refund from ebay since it was shipped to an international shipping hub through eb...

Return requested before item delivered

Hi! Newish seller here looking for some guidance on how to handle a return request before delivery. New buyer (0 feedback) purchased jacket (unique, discontinued style) Saturday 1/4/25 and selected priority mail (1-3 business days). After purchase, s...