Returns

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Getting a refund

I purchased a suitcase handle from a seller and although it was nice it did not fit, there are so many dimensions with suitcases that you just don't think about. I initiated a return with the seller. I then thought I would add that if they if had a h...

Buyer return and shakedown fraud up to around 25% for me this year.

I just had back to back fraudulent buyer returns. One an empty box with 2 green balloons, the other an old, rusty part instead of the new one I sent him. Also, 2 weeks ago I had a buyer claim part of a $152 (very cheap price) new blue tooth kit wasn'...

Trying to return a faulty item

Hi all,I've run into a brick with something i'm trying to return. On the 19th of September I purchased a motherboard from a seller based in America. It arrived at my door step on October the 4th (I'm in New Zealand). I purchased the rest of the parts...

Incorrect Return Request

I sold a pair of Yakima Fat Cat EVO 6 racks about 2 weeks ago. They were listed as including Locks, Key and Fat Cat Mounts. I specifically described the Mounts in the “Condition” section as follows: “Excellent+ Pre-Owned Condition. Slight signs of pr...

How to return items when outside the US

If you are outside of the US and returning a bought item does it matter if you don't use the return

Seller declined a return

25 years buying and selling on ebay, I've never returned anything and hardly ever get any as a seller. Bought my daughter a concert T-shirt from what eventually appeared to be a Chinese drop shipper. They were fairly new on ebay as a seller and locat...

How to contact customer service center

I'm an overseas user of eBay. I'm on a case of a refund. I was talking to agents about the issue via email but all of a sudden, they are not responding to me for days. I tried to contact the automated assistant but I have no usa number. Can you teach...

How is Buyer's Remorse fair game?

Buyer purchased two candles from me. Each tin candle comes with a plastic snowglobe screwed on top. I accidentally only sent her one snowglobe and in transit, the plastic globe broke. Because I still owed her the second candle, I offered her a replac...

Coffee pods

I bought Kirkland coffee pods the picture looked like new pods. However when they arrived the inner box was all taped and you can see there was prior damage. Everything on the inner box was written in a foreign language except the word Kirkland and a...

Return of purchases

have an exhaust system still in the box and cant return it do to past returntime! the date allowed was not 30 days from request date and now stuck with 256.00 dollars worth of items.

Resolved! Return

So I bought an item from an eBay seller. It was a box of baseball cards. The pictures the seller had and the description didn't match so I checked with the seller multiples times before buying it to make sure what he was seller matched the descriptio...

Ebay Shop Review Robot it's a scam. How ebay cannot return my money

Hello. My name is Aleksander. I'm using the eBay shop review robot service web Right now I have an issue with withdrawing my money from this account. 3 days ago customer service wrote to me that I have to pay tax for withdrawing my money. Customer se...

Closed case + return item etc.

Hi,I have the following problem. I bought an item on eBay. Shipping, handling took a very long time (customs handling, etc.) and I decided to return it. I made a return (there was such an option in the purchased offer) - due to the long delivery peri...

Resolved! Why is it so hard to find a way to contact eBay Support?!

So I had the unfortunate experience of receiving very poorly packaged items broken!Now the process should be easy, press "return items" and ... I get to a page with the message:It's too early to start a returnYou can start a return on Jan 6.(Five wee...

Resolved! How to record a complaint

I have made a purchase. Item received yesterday not as per description. I am unable to proceed with a complaint, since my order does not appear in my history, nor purchases ! And ebay requires an order number to function !!!And yet, I have received t...