Returns

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I'm receiving items I didn't order

For the past several weeks, I have been receiving small black packages containing 4 small hubcap covers for different car makes. They come from different people in different parts of the country. I didn't buy them. I have no idea how someone got my n...

Resolved! should i accept a return for a pair of squeaky shoes?

hi!!! would appreciate some advice- i sold a pair of dr martens that had only been worn once or twice (personally never had an issue with them squeaking, i just never wore them). the buyer received them and is now requesting a return and full refund,...

Resolved! Help with false return request

A buyer bought my item on a buy it now with immediate payment. Shortly after, they requested a cancellation, saying they found it cheaper. I denied the cancel request since that is not a legitimate reason for cancellation. They should shop for the be...

Issue with a defective item that's potentially not as described

Hello,I'm having an issue with a MacBook that I purchased a month ago from a seller. The MacBook was specified as "Brand New" and when it arrived, it did seem brand new, was sealed and everything. I started using it at first and it worked just fine. ...

order 16-09278-52804 - Return label printing

I received the return email to print the return label for my order 16-09278-52804. When I try to print the label. it is not allowing me to. I purchased as a guest. Can someone please assist me with getting the return label printed so I can ship the p...

hello

hello the return link to print the label is not opening I was all day on 11/10/2022 trying to open the link any suggestion

Question about MBG if buyer broken item?

The buyer purchased a pair of sunglasses. They admit to breaking them at the bridgd in ebay messages. I offer to send them a replacement which I did. They then open a return for the original pair saying they are broken. Is this worth fighting or is i...

What happens to my seller rating if ebay steps in based on MBG and makes me accept return

I sold 2 model train engines to one buyer. New in box, old stock. I listed the engines as DCC Ready, as that is what the manufacturers catalog said. He and his installer claim the engines are not DCC ready. I contacted the manufacturer who confirmed ...

Brabham bt

Hi . i bought a die cast car. I orderd it Jan 30 .I received the car on Sept 27. The car was heavily damaged at the rear of the car. i let them know the car had damage. They told me to return the car and they will send me a replacement once they get ...

Resolved! Should I accept a return?

I sold a pair of sunglasses. One of the photos on the listing showed scratches. The buyer has requested a return citing scratches as the reason. Should I accept this even though the scratches were visible in the listing images? What would Ebay do if ...

UPS doesn't allow an item to be shipped back to the seller before inspection

Good day! I sold a widget. The widget was delivered by UPS and there was obvious damage to the shipping box from mishandling, i.e. one of the seams had split and UPS taped it back together with clear packing tape. I used reinforced paper tape.The buy...

E BAY PAYMENT

how return a good to owner

Resolved! Should I accept a return

I have recently started selling some of my old Pokémon cards. I have had someone ask for a return on a card they paid a few bucks for stating they didn’t notice it had creasing. In my pictures you could see the creasing. If I accept the return do I o...

One of Three Packages Lost - Partial Return ?

I purchased collectibles for $5,200+ Taxes / from a seller.Seller kept asking if I was sure I didn’t want insurance. I told him no (insurance is for the seller).He shipped everything with three separate tracking numbers through UPS. Two of three pack...

Purchase gone bad

In Sept. I purchased 2 items approximately $150. The product I received wasn't even close to what was pictured in the auction. I contacted the seller twice with no response. I then asked Ebay to help. I had to wait for the seller to respond before th...