eBay

unable to return an item due to ebay road block in the return process.

I'm stuck with a $70. item. Attempting to use the return process has made me angry. I checked off that the auto part didnt fit my car and I hit the next button and nothing happens. I have now run out of time to return the item. Your return process do...

Seller lying about having shipped item to refuse refund/cancellation

Not sure what to do here. Something about the listing seemed a little off, I only noticed the lack of a battery after looking closer (this wasn't mentioned in text) and so I messaged the seller requesting a cancellation. The seller replies telling me...

Return policy questions

Hi I’m hoping someone can help me with a question. I’ve heard that as sellers we are 100% required to accept a return if the buyer selects “Item not as described” I’m curious if they hit “Item not as described” do they even have to put a reason in th...

return

I have been selling on ebay for many years and have been through some not so nice buyers but you move on if you need to continue selling on ebay to pay bills,,,I just had my first return and noticed she is returning the item as "item not as described...

Returning an item purchased through ebay

Started a return request on a Item I purchased on ebay with a not indicating what was wrong with the item, but the confirm request button it DOES NOT highlight! I've attempted this 4 times. "The Rayban lenses are prescription lenses. I cannot see wit...

How do I have a buyer send me back an item that got damaged during shipping?

How do I have a buyer send me back an item that got damaged during shipping? They already received a refund from eBay. My understanding was that I would get the item back. But he is in the UK and I'm in the USA. I don't know how to produce a shipping...

Unable to get refunds because I can't upload a photo. Every photo is more than 5mb and gets rejected

Postage Due

Buyer wanted to return an item. I accepted the return and and sent a return label.The post office left a note in my mail box that postage is due and I can pick up the package at the post office after I pay the extra postage. aside from having to take...

An item that I purchased arrived damaged, the seller will only refund me 50%.

Last week I had purchased a used copy of a game, when I finally arrived, it had a considerable amount of damage. The case was cracked and broken, the cover art was ripped with a big hole in the middle, and the disc was covered in finger print smudges...

Speaker Return Questions

Curious how folks are handling returns that are not what you sent the buyer. Sold a pair of speakers, ad listed they were used and they were refurbished. Apparently there was a scratch on one of them - I didn’t notice. Told buyer to return them - tru...

Handing Returns

I recently sold an authentic designer bag to an individual who now wants to return because the bag is too large. I posted measurements, photos with the tape measure on the bag, and scale photos on a mannequin. There is no way they spent this much mon...