Returns

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Utilizing ebay shipping discount on a exchange

I am doing an exchange with a customer, he agreed to send back the return on his dime, and I am going to pick up the tab for sending the exchanged item back to him. How can I leverage the ebay USPS shipping discount without an actual sale being trans...

Resolved! If buyer does not return item what do I do and when do I do it?

The buyer has two days remaining to return the item. She has not answered 3 emails I sent - 1) did you receive the return label from eBay? 2) Let me know if you did not receive the return label, and I can send one or I will reimburse you for one you ...

Refund not recieved

I returned an item to a Buyer, and eBay notified me on 8 August that a full refund would issue within 3-5 working days. I have still not received it. I emailed eBay a couple of times about this, but have received no response. Yesterday I contacted eB...

Beware why are people just bad??

Buyer (using a freight forward address) bought a garmin watch from me. I now take pictures when I ship due to being scammed. log serial numbers and now keep a log of freight forward addresses that have scammed myself. Anyway I shipped a garmin watch(...

Sold item damaged on return

First time I have had to use this so sorry if I'm a bit slow . I sold a watch a few weeks ago and for one reason or another the guy returned it to me after eBay stepped in . when I got the watch back the strap was damaged , which was not the reason f...

Damaged goods

Recently received damaged goods

Trouble getting refund even though it meets eBay guarantee

I returned an item I purchased that was listed as "like new", but it was not. Ebay guarantee sent me the label. I shipped it immediately, and the seller received it back 5 days ago. They have not refunded me. The notice on ebay says "The seller is in...

Resolved! How does ebay guarantee work? 5 days now, and seller has not refunded me.

I purchased a book that was described as "like new", however it was not like new. It smelled tremendously of cigarette smoke, the pages were curled and dirty. The seller had used a stock photo. I used the return feature and selected that the item was...

Need to Escalate - Not getting answers

I returned an item I bought. Seller was very nice, accepted my return, and processed the refund, except that the refund I got was partial. This happened in June and every time I call eBay customer service to ask why the partial, why not 100% refund, ...

Damaged Return/Missing Address Problem

Hello All,recently I had a buyer purchase an item from me and I shipped it to him. After about a week he messaged me saying it was being returned to me by USPS and said he has never had a problem with his address. Once I received the package not only...

Resolved! Is there no way to report a seller once a refund request has been cancelled?

So a bit of a long story... I bought a refurbished phone having shopped around for a seller that offered a 1 year warranty. It arrived...all good. But then after a month, an intermittent fault arose that made the phone unusable. No worries, I thought...

Resolved! Partial Refund Question

Buyer has opened a arrived damaged return asking for a partial refund. I have submitted a partial refund offer. How long does the buyer have to accept the partial refund? I would also accept the return but the buyer has indicated they want to keep th...

problem with item bought more than 90 days ago.

I bought an item in January, and there was problems, I asked seller to send me a replacement, and the seller asked me to return the item. So I returned the item, and did not get neither a replacement nor money... I tried to reach the seller by the eb...

Refund

Happy Thursday. I am sad to report such a negative experience as a first timer making an EBay purchase. I made a $300+ purchase on a pair of shoes to start my son’s school year. I can’t send a message to the seller due the authenticity clause and can...

ebay customer service support is a mess

Basically, received item damaged in transit, contacted the seller and let them know and started a return case. A week or two later the seller provided me a return label, which had problems, among which the transport company requires that I pay for th...