Returns

Forum Posts

Sorted by:

Fought a return case tooth and nail and CASE CLOSED

Hi! I wanted to stop in at and say thank you to everyone in the community for all your help. If any of you remember this was a first sale for me. Unfortunately on my first sale I got a scammer. He did ship back an item but it was an incorrect item he...

Resolved! Is this okay? Seller agrees to return, then also says I can keep item if I leave good review.

I received an item not as described and initiated a return as such. Seller was very prompt, apologized, and agreed / accepted. Then seller says I can just keep the item (which would actually save both me and the seller time/trouble/etc.) and still ge...

seller offered a $20.00 refund but said I must cancel my return befor they can pay me is this right

I have a bad part that I ordered, the seller offered $20.00, and I can keep the Item. But said that I must cancel my return before they can pay me is this correct???

Buyer Not Opening a Return Request

A buyer contacted me and was not satisfied with her purchase and she wants her money back and threatens me with negative feedback. She is not a new buyer. I told her I offer free returns and eBay will give her a free shipping return label. Her next m...

Item not received

How do I talk to a representative?

I need to return a defective laptop screen, but I don't see an option to return it.

Hello, I need help. Several months ago (6/27/2023), I purchased a laptop screen (paid $85) to replace the one I cracked. When I installed the new screen a few days ago, the backlight flickered and I couldn't adjust the brightness with the Fn keys. I ...

Messed up after being scammed and unsure how to continue.

About two weeks ago I ordered an item from someone without knowing they were a scammer, and they've stalled my order until past the estimated delivery date. The problem is, I opened a return request before the estimated delivery date and now I have n...

My recent experience with Donner refurbished

I just received notice from Donner Refurbished that they will provide a full refund for a purchase of an item that was not acceptable. That is all that anyone could ask for. I will not be afraid to buy from them in the future. Kudos to Donner Refurbi...

Why can’t Ebay process a simple refund

I disputed a purchase made some time ago. Ebay agreed that I should be refunded for the purchase but I have yet to receive that refund. I keep following up ( 4 times and counting) and I just keep getting the runaround from Ebay staff. same canned **b...

I want a quick refund

Hello.I couldn't use the return label and now I'm in Korea, so I paid for the return shipping and sent the return to the address on the return label. But the address that eBay told me if the seller cheated on me was wrong, so the item is currently at...

Resolved! return request without pictures

Hello,I am having a question about the return requests on eBay. Am I obliged to accept the return from a buyer who claims that the item arrived damaged, but refused to apply pictures or more detailed information?

order 24-10131-92747

El 1 de junio de 2023 se ordeno y pago el siguiente articulo. Van mas de 4 y medio meses y no se ha enviado el articuloOrder Number–24-10131-92747heaterFecha de orden 1 de junio 2023Vendedor bobo 55776importe== $31.99Paraffine wax heaterse intento ca...

Getting the run around from a seller...Help!

I have a purchase that isn't being shipped. It has been almost a month and they keep giving me the run around about shipping and refunds. I received a **bleep** tracking number that doesn't track. They have also used a similar tracking number since m...

Return question

I offer two week returns. Ebay accepted a return after one or two days, and then SENT a refund for me! All this without my approval within the 2 week period, and NOT asking for a return of the item1 Anyone know what's up? Is it something I missed? Me...