Returns

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Shipping item back

Purchased item, came from China, seller wants us to get return lable, fed ex said cost would be $150.00 to ship back. The item cost $21 and change including shipping. What can I do?

Negative Feedback

Can ebay buyer leave negative feedback after I decline return?

I sold an item that is not refundable. Buyer changed his mind and wants a refund.

My only options to choose from are...1. Accept Return - Buyer pays for returning item. I am out the S&H for sending it to him - does that mean I would need to return the item price AND the separate S&H that he originally paid? ( I charge a flat fee o...

Resolved! Warranty on my Google pixel5a

I purchased Google Pixel 5a from eBay on 6th Feb 23 The product was eBay Refurbished with one year warranty. On 23rd August 23 I found a blue spot on screen and it gradually spread all over the screen. i contacted the seller yywirelesss. The seller r...

Dishonest buyer is claiming to return a completely different item

I have this buyer that is trying to claim a refund on a brand new item/factory sealed. When they opened the item they are claiming a completely different item when the item was brand new factory sealed. Do I have Ebay step in to resolve?

LIVE CUSTOMER SUPPORT

Tried numerous times to start a return due to defect, but when I fill everything out needed for a refund including brief description, and pictures required the Verify return button remains greyed out. There is nothing else showing that needs informat...

eBay should consider allowing the seller to request 3rd party reviews on INAD cases

I accepted a $17 offer on a jacket listed at $45 and upon receipt, the buyer claimed the jacket didn't fit them the way they expected. The buyer included pictures of them wearing the jacket but they were hunched over and holdng the sleeves to make th...

My order does show up in My Purchase History

I have two accounts to purchase from, my account and my wife's account. I am sure I ordered from my personal account. I have the order number and the item number. When I attempted to execute a return, that order is not displayed in either of those ac...

Seller Refuses to refund and he blocked me from leaving feedback

Hi I recently bought two watches on Ebay as gifts to my friends in Africa, because of the nature of my work and traveling schedules I have all my stuff shipped to a freight forwarder and they keep my goods or forward them to any country of my choosin...

not getting a refund for an item that does not work - ebay not stepping in as promised

I'm having trouble with a machine I recently purchased from eBay for $700. Unfortunately, it arrived faulty - it leaks, has weak power, and takes several minutes to fill up the solution. I contacted eBay several times but was directed to work with th...

Buyer wants to return an item,lost orig packaging, so now wants my addy...Suggestions

Buyer wants to return an item she bought from me.She says she wants my home address to return it .She is a long time Buyer but seems highly confused. Anyhow, do I give her my home addy to return the item, (even though she had it on the original packa...

REFUND LESS THAN WHAT I PAID

I RETURNED SOME BOXES DAMAGED. SELLER CLAIMS THEY ARE CONSTRUCTED OF INERT MATERIALS AND OF ARCHIVAL QUALITY.HE DOES NOT HAVE A MATERIAL LIST NOR ANYOTHER WAY TO SUBSTANTIATE CLAIMS. i RETURNED BOXES AND HE DID NOT GIVE ME A REFUND EQUAL TO WHAT I PA...

I am unable to attach a photo when sending a message to a seller.

Today I was trying to attach a photo to a message, I wanted to send to a seller, it was reading there is a download problem. When will this be fixed? Thank you

My 1st return

I have a customer that purchased a license plate cover but he didn't realize that it wouldn't fit on his motorcycle. He is requesting a return address label. My policy I had set up on that item is to return within 30 days and buyer pays for return sh...