Returns

Forum Posts

Sorted by:

Buyer requested return because they "don't like it" on a listed item with no return policy.

I sold a set of Meta Quest 3 controllers that I used for less than an hour. Nothing wrong with them at all, every possible angle captured in the listing photos in close up detail. The buyer got them 2 days ago and just sent me a return request simply...

Buyer wants a refund after 120 days

buyer purchased a purse on 10/19/23 I got a message from them today stating that’s it’s not authentic and please rectify before further actions are taken. Help! What do I do? I’m positive the purse is authentic and it’s been so long. Had she brought ...

Returns unaccepted

So I never allow returns with my orders to start, and just recently I sold an action figure. It got delivered then two days later I got a notification they wanted to return the item because they "bought it by mistake" then in the description it said ...

Returns

I purchase an item that does not match the description, the seller accepted the return but will not send me a return label- and his return policy says seller will pay return shipping -I can't get the seller to respond to my emails- How do I file a Eb...

The seller doesnt want to give me a return label

I bought an item and it was sent by national mail, the tracking system indicates that it is still on its way, but I already received it, I requested a return because it was damaged and the seller accepted it, but he does not answer the messages where...

Buyer claimed item arrived damaged but unable to

Sold an Xbox and the buyer received it, left positive feedback and it seemed everything was all good to go. 9 days later, he opened a return request saying that the item actually arrived damaged (the "casing" was fractured on top) but he was original...

Buyer sent partial refund and the Item not received request was closed.

I didn't receive the item, opened refund request and the seller sent a partial refund and the request was closed.How do I fix this.

Buyer purchases wrong item and opens return

I recently had a return request opened for item 315148718101 .The buyer said I sent them the wrong item and then they sent a photo of it next to the part it should be, and immediately left a negative feedback review. Unfortunately they didn't look at...

Buyer didn't like item after receiving it and opened a return request

I had this item listed for one price and the buyer made an offer for $5.00 more. Dale Earnhardt Jr #88 2017 Nationwide Chevrolet SS Nascar Authentics 1/24 | eBayHe has now opened a return request and his reason was he didn't like it. He said that he ...

Buyer returned different item

Sold a Zelda GameCube game. Buyer immediately said it didn’t work. It just arrived today and of course is not the same game disk. The disk I sold them was almost mint and the one they sent back is totally trashed. I have several photos as proof or ev...

How should I handle this now? Return and seller deducted high shipping?

I know I been with ebay for long time but I still have questions..plus I never have done this to my buyers nor has happened to me so…. my guy bought a brand new dress pants with tag on ebay ..he don’t shop much on ebay ..and he buys few shirts online...

purchase

Why is Ebay allowing sellers that do not allow for an item to be exchanged for the same item if it is damaged. I have been an Ebay shopper for many years, today I am disappointed. I purchased a bracelet from a seller, the item I purchased is damaged ...

Refunding Buyers from Past eBay Transactions

Hello eBay Community,I hope everyone is doing well. I'm reaching out because I sold items on eBay about four years ago during the pandemic, but due to lockdowns, I couldn't fulfill the deliveries. Now, I'm committed to refunding two buyers for their ...

returns

Can anyone tell me how to deal with a situation where I sent a customer the wrong item, they opened a return and returned the item. I sent them the correct item, but eBay wants me to refund them, and is not giving me any other option.

send eBay an attachment

HELP!!!!Ebay wants me to send them a copy of my shipping receipt, I have scanned but cannot attach the bill to their system. Using a iMac with Sonoma 14.3.1