Returns

Forum Posts

Sorted by:

It was a scam, I was left with both no money and no product. and eBay approved it

I generally scam the highest level came out, the person received the goods, everywhere on the tracking shows that the goods received. the person proves that he did not receive the goods. but the fact that such an order is issued only in the hands of ...

Resolved! Return after 30 days

Buyer requested a return after 30 days, which I have agreed. How does he start the return process in this case, as he said there is no option to request it his end. He asked if I could instigate it, which I don't think I can. How can this be resolved...

Seller sent a defective item and then removed my item from ebay

What do I do if a seller sold me a defective item and removed my purchase from eBay? After I sent him a message letting him know that the item was defective, he answered asking me to do different things with the item to make it work, but then removed...

How do I get the seller to refund my money now that he has received the returned item?

I returned an item that was defective. Tracking shows that the returned item was received by seller. How do I get my refund now?

Damaged Item

If a buyer receives an item that was damaged in shipping they should have to provide the seller with detailed pictures of the packaging, damaged item, etc. This would allow the seller to open a claim with the shipping company to resolve the issue. Eb...

Cancel a counteroffer

I did it once. Got a better deal and want to cancel a counteroffer I sent and totally forget. I’m on the “classic website” I go to offers and it won’t let me hit delete. I didn’t once before but forget how too. Does anyone know?

Returning item for refund - case opened

I opened a case and returned the item for a refund. The seller paid for the return postage and refused it and is sending the item back to me. According to the conversation I had with an ebay rep when I opened the case, he said that the seller paid fo...

Resolved! Received double order

Can I speak to someone Live?

Item Damaged in Transit?

Hello, I have a buyer claiming an oversized freighted item was damaged in transit. A team professionally packed the item, and a custom box was created. In addition, I took photos of the packing job to prove everything was done correctly. The buyer wa...

Return shipping label

I sent my return with the shipping label provided by seller it was small package label thatt doesn't come with tracking service wich i did not know i just put label on and sent it...ebay closed the case because I didn't provide proper tracking which ...

Resolved! How to process a refund for an item that was received damaged - shipped from the UK to the US.

Received a China platter from the UK that was in broken pieces. Seller responded that I will be refunded and gave me advice from site directives on how to start the refund process, but after endless, confusing site directives, I have no idea if what ...

Wrong pattern

Hello I have a Question. a buyer bought some flatware from me. I clearly had large pictures of the pattern and that’s what I sent him and he emailed me and told me it doesn’t match the sept that he has so what do I do now any help would be great than...

Replacement Items

This might be a dumb question... but I offered a complaining buyer their choice of a refund or replacement product. They chose "replacement" but of a different scent. Should I send the buyer their requested scent? Or should I send them the scent they...

Digital LCD Protractor Box Magnetic Level Gauge Inclinometer Angle Finder Meter

https://order.ebay.com/ord/show?orderId=24-10951-15919#/ I want to report the seller who did not deliver the device I paid for and the delivery date was not reported.It means that the money I paid should be returned to mereport this one wd-gage wd-ga...

Resolved! Seller Changed UPS destination Address now package is being held

HiThe seller and I agreed I should return an item that was damaged in shipment. He immediately refunded me the sale price. I felt he should pay for the return but after a number of exchanges I just decided to pay myself, not worth an argument. He use...