Returns

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Buyer returned different item

Sold a Zelda GameCube game. Buyer immediately said it didn’t work. It just arrived today and of course is not the same game disk. The disk I sold them was almost mint and the one they sent back is totally trashed. I have several photos as proof or ev...

How should I handle this now? Return and seller deducted high shipping?

I know I been with ebay for long time but I still have questions..plus I never have done this to my buyers nor has happened to me so…. my guy bought a brand new dress pants with tag on ebay ..he don’t shop much on ebay ..and he buys few shirts online...

purchase

Why is Ebay allowing sellers that do not allow for an item to be exchanged for the same item if it is damaged. I have been an Ebay shopper for many years, today I am disappointed. I purchased a bracelet from a seller, the item I purchased is damaged ...

Refunding Buyers from Past eBay Transactions

Hello eBay Community,I hope everyone is doing well. I'm reaching out because I sold items on eBay about four years ago during the pandemic, but due to lockdowns, I couldn't fulfill the deliveries. Now, I'm committed to refunding two buyers for their ...

returns

Can anyone tell me how to deal with a situation where I sent a customer the wrong item, they opened a return and returned the item. I sent them the correct item, but eBay wants me to refund them, and is not giving me any other option.

send eBay an attachment

HELP!!!!Ebay wants me to send them a copy of my shipping receipt, I have scanned but cannot attach the bill to their system. Using a iMac with Sonoma 14.3.1

Partial refund?

I had a buyer purchase a camera from me. In the listing, I stated that the screen was cracked, but I did test the camera and it works fine. I also included a picture of the screen to show the damage. Now this person wants to return the camera stating...

'YOUR CASE IS PLACED ON HOLD'

This is the first time in ages I've had to "ask ebay to step in" for a case. Has the process of asking ebay to step in changed?Long story short, item was not as described, seller refused to accept a return or refund or anything when case was opened, ...

Seller not responding to the messages

Hi I need some advice, I bought a space heater in November and it stopped working in January. I contacted the seller, and they convinced me they would send a replacement soon. They mentioned it would take 15 business days. When it didn't arrive I con...

Steering wheel return

I purchased a steering wheel that did not match the description. I returned, but was shorted $20 for shipping back. I feel I should receive a full refund as the description of item was incorrect. I would not have bought if description was correct.

Faulty Apple 27

Delivered on Wed, May 24Return Window Closed on Jun 23.Apple iMac 27" QC 5K i7 4.2Ghz 32GB RAM 1TB HDD 2017 A Grade 8GB-GPUGBP 999.99Sold by:cosmacBought less than 1 year ago, supposed to have 1 year warranty. cannot report or get a response from cos...

ONE BITE OF THE APPLE

Bought a frontend suspension kit for about $800. In looking at the transaction it showed one box/one tracking number. (Nothing in the ad mentioned multi boxes being shipped) Got the one box that matched the tracking number, but it was missing parts f...

Advice needed

Situation came up that I have not experienced when selling. Been on eBay about 13yrs etc. I sold three items in one lot (one listing, one price). Buyer has had the item for a couple weeks to this point. Buyer messaged me today and asked if he could r...

How to talk to someone at Ebay?

I purchased a sports card and sent it to get graded. The grader informed me that the card had been altered and was basically worthless. I have been trying to get in touch with someone at ebay with no success. since it has been 2 weeks since i made th...

Resolved! Return on a dog bed and jacket

Bought dog bed came monogrammed Charlie. I did not order it that way. Seller said I can return it. He does have others for sale plain . I am currently in bed after an ankle replacement. I want him to just refund me. I would love a plain one but feel ...