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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay selling fees paid but not showing on invoice.

I made a one time payment on ebay for my seller fees via paypal and it went through using echeck but still shows that I owe $379.26. I paid on August 16th. It says cleared on paypal but on the invoice it still says that I owe those fees.

Resolved! Anyone else having trouble relisting?

Try to relist an item the screen go's grey and the magic circle of working keeps spinning? What's up?

Can't get to payment page

I need to make two payments, but when I click on Checkout, I just get the spinning thingy and it never takes me to my payment page. There's no error message; it just doesn't ever connect with the page where I can submit my payment information. I've b...

SCAN FORMS STILL NOT WORKING

Why oh why can they not fix their own applications. Ever since I was forced into managed payments- scan forms will not generate!! My PO requires scan forms! When you click on generate scan form it goes around and around and says no labels were genera...

search issues

If I'm searching randomly Ralph Lauren shoes or Tommy Hilfiger shoes, I am able to search via shoe size. However if I search via a seller (specify a seller, ie. bobbibrickaboutique), and if I'm searching Women's Clothing "Dresses" the search will not...

Unable to promote listings!

Hi, I am a business seller and after listing 5 new times last week I have realised the promote listing box on the create listing page has disappeared!, I have spoken to three different customer service advisors who each could not work out why this pr...

Keyword searching is not working properly over a year

eBay software engineers do not know what they are doing. Keyword searching is not working properly. I have to do the same keyword search several times. This is extremely frustrating. I have never seen this kind of horrible site in my life. From a yea...

Ad in very large

Seller ads are now showing up in a very large font. Any way to fix this?

No sales for 15 hours!! Usually average a sale every 30 minutes...

We have no eBay sales since 9pm last night! Usually we average a sale about every 30 minutes. (Except for the wee hours of the morning.) I'm willing to write 6 of those 15 hours off to the 'wee morning' but what about the other 9? Something is going ...

Resolved! I'm not getting my Emails for sold item

As of August 7, 2020 EST I have not gotten any emails for my sold items. I've checked my ebay settings for email and they are still the same. I have not changed anything in my regular email accunts.They are not in my spam or trash folder, Anyone else...

I can't change my country

I have a problem with changing my country. I want to change from Singapore to United States but the tab country is disable. I could not change. I reached out eBay customer service but they could not fix at all. They told that only me can change this ...

Resolve a Problem drop down menu is making me sign in over and over and over...

Buyer wants to cancel. Fine. I go to the drop down menu, "Resolve a Problem." It wants me to sign in. I already AM signed in. But, fine. I sign in with my password. And...same page again. Sign in. And again. Sign in. I clear my cache, I go to another...

Unable to create new listings!!

No response from server error message keeps appearing when I try to create a new listing.

Promoted Item Issues Again Like Last Month?

Anyone noticing their promoted items sales dropping off drastically today? I average 30 promoted sales a day, last month for 8 days (July 8th-16th) ebay had issues were it dropped to only 6-7 a day. Now today have only had 7 promoted sales. Here we g...

Templates: Any Issues Lately?

Has anyone had issues with their selling templates over the last week? A few days ago I was listing about 20-30 items. Halfway through, the template I use for hats suddenly starting charging $110 for shipping and switched to 14 day option to pay. It ...