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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

USPS Bulk Label SCAN form not generating?

Over the last couple of weeks I have had a lot of issues with my scan forms not generating half the time. I saw other threads on this but they seem to be locked without any resolution from eBay? What is going on eBay are you working on this? Without ...

FURIOUS! eBay NOT SHOWING BUYERS a SHIPPING CHOICE at Checkout! Auto Choosing MOST EXPENSIVE Method

On heavy items, I always offer a choice of shipping methods for my buyers. I'm in Illinois and for heavy stuff, FedEx is cheaper for east/west coast sales. USPS is cheaper for most all other locations. After a sale, time after time I'm seeing that th...

Resolved! Messages

My most recent eBay Inbox message is dated 9/18/20, and there has been nothing since. Activity messages are still going to my email, but I want to be available on eBay in case a buyer contacts me. Any ideas how to fix this?

Resolved! Finding followers list

Hello, I used to be able to find my followers list by clicking on my store name. Scrolling down would show sellers I am following, and at the bottom would be folks following me. That page now just shows my items for sale. Where is this list now burie...

I need to email Customer support due to my account being hacked. PLEASE HELP, 'I'm getting nowhere '

I URGENTLY need to speak with eBay security or customer service's... Please can somebody, 'Anyone' - point me in the direction of where I can send my email (that's just taken me the past HOUR to type!!!!!!!!!!!! These help page's are useless to someo...

Forum/Discussion glitches

My post would not show up in the forum for several hours and the message counter in the thread said 8 out of 9 for the last post. I ended up rewriting the message and posted it and it showed up. Then hours later the original message started showing u...

Messaging error

Several times I've had this happen in the past week. I get a message from a buyer and when I respond, I get two notices:====================The question you are trying to answer is either invalid or older than 90 days. You cannot respond to questions...

BID NOT VISABLE

FOR ABOUT A MONTH NOW THERE HAS BEEN A PROBLEM VIEWING BIDS IT WAS FIXED ONCE BUT IS DOWN AGAIN WHY CANT THEY JUST FIX IT ??

It's been a week. Glitch!

The notifications glitch is going to be fixed some time soon? It's only been a week. lol Shows listings need to be paid for that are already shipped. It does not update for new sales or offers, etc. I would like to see offers or sold items without ha...

HELP I CANT SEE MY BIDS THIS IS THE SECOND TIME IN TWO WEEKS EBAY SAY THEY WILL FIX BUT ARENT

Request higher selling limits

Every time I am trying to request higher selling limits by upgrading to a business account I get the same error and its so frustrating."We're having some trouble right now, try again later".

Technical Issue 9/24/2020

Newly generated ads are not showing up on eBay or displaying in our store this evening. Tested on 3 different devices.

Something changed with the default shipment "USPS Priority Mail" vs "USPS First-Class Package"

Something changed this afternoon with the default shipping method being the most expensive option as selected by default. I'm in such a habit of hitting purchase that I'm lucky to catch the more than double the cost option for something that weighs 2...

placing photos on ebay with iPhone 5

I had no problem doing this for years and now I get a message the photo must be 500 pixels long, etc. How do I get around this or solve the problem?

File Exchange not working

I submitted a file for upload to the file exchange and got an error...several times...which I went back and tried to fix. Now when I submit the same file, its not even recognizing any items as being submitted. I get the BAF.Error.3 and told to try ag...