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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Hey eb developers... check the... New Packing Slip Format

Check the font size on the "PACKING SLIP" text within the header of of the new packing slip format.

eBay Blocks the app it provided to Amazon App Store For Kindle/Fire Tablets On 6/8/2020

eBay developed an official eBay app for the Amazon App store on March 18, 2011, which it updated last on January 22, 2018. This app worked beautifully until June 8, 2020, when eBay blocked the function of this app giving the message "We are sorry but...

Will not accept card

I cannot purchase from EBay. I’ve tried everything and when I come to the checkout page, my card # will not go through....says, “Cannot be processed and try a different payment method”. No issues with my bank, so it must be EBay. Furthermore, I canno...

MAIN PHOTOS NOT SHOWING IN MY EBAY STORE!

I want my main photos to show on my listings in my store!Is this too much to ask???Why do I have to remove all the variation photos to show the main photo???Now when customers choose one it shows only the main photo.The work I am going through is tot...

Relisted Diamond ring won't post

A Diamond ring will not relist today. All my other items posted .What's up? The screen goes grey and nothing happens'

Enhancement Request: Filter listings for 'Seller without EBay stores'

HiI have been looking to purchase a Netapp but because I want to get a support netapp account associated with the device, I want to purchase from the original owners, not a store where they generally don't have these details. So, you currently have a...

Getting System Error when trying to Print Return Label

For 2 days now, when I try to print an ebay supplied return shipping label, the "Please wait while we create your return label" page will sit there looking stupid for a couple of minutes, then I get the error message: It’s not you. It’s us.Our server...

Cannot see images anywhere on ebay

Cannot see any images anywhere on ebay. Using Windows 10, internet explorer or Microsoft edge browser. Can someone help. This has been going on for several days now.

Ebay authorized a refund to a buyer after I informed them customer was already refunded.

A customer had a defect with an order, so he filed for a return through ebay. Ebay sent me the case and told me the steps to comply with buyer and what the deadline was before they step in. Refunded customer through paypal and not the ebay "refund bu...

Problems using hermes, UPS postage through Ebay

I am unable to print postage using Hermes or UPS. Is this a generic problem?

Can't check out at all

Constantly getting:Sorry, we can't complete your checkout at this time. Please try changing your item quantity or check your account status. My account is all fine. Is there some kind of technical issue?

Ebay, please fix your site!!!

When is your site going to be fixed? I average about $900 a day in sales for the last 3 months. In the past 10 days your site is more than ever keeping my customers from checking out and sending offers. I have only sold $220 in product in the past 24...

My active listings jumped from about 1500 to over 2000 overnight, with many duplicate listings

Just looking through my active listings in seller hub and noticed that I have 2097 listings when yesterday I had about 1500 or so. I didn't list anything new and I notice a lot of duplicate listings for the same item, however they are in GB£ or AU$

NEW EBAY PAYMENT RECEIPT PROGRAM

Does anyone know if this new 'Easy Way to Receive Payment' program that ebay is starting is mandatory?? It hasn't even started yet and I've spent over 40 minutes trying to VERIFY....first my name, then my account information, now it's the bank itself...