Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

sign in

what's new signing in , ask verification then after you verify you see spinning wheel till you give up. All was fine yesterday 6/10/20

Unable to create new listings or edit drafts

For the past 3 days ive been unable to list anything new on ebay or to update the drafts ive been working on. My account is up to date and i signed up for managed payments. Anyone else having the same issue? If so do u know how to resolve it? I have ...

Multi-Variation SUPER SERIOUS ISSUE!!!

Buyers click on your listing because they found your "main" image to be interesting enough, now right after they click on your listing they are not seeing the "main" image anymore, instead they are being shown a random "variation" image. Super confus...

Gallery image not showing up

Can someone figure out why the gallery image for some of my listings is not showing up? The size is correct, 500x475, and when the listing itself is viewed the gallery picture is there. But when you run a search for the item and get the search result...

strange problem

Whenever I put a bid in on an item that is from one particular seller, my entire bidding list disappears from summary until that auction ends...and if I pick the bidding list from the list of pages on the left side of the screen, the page with that s...

how to change invoice title such as from personal buyer to company name!

Hi there, A customer wants to change the invoice title from personal to company purchase. For example, a customer buy with a personal account but he wants to invoice show on company name rather than a personal name (eg. from John to ABC.ltd) thanks w...

Main Photos Multi-Variation Listing Problem not solved yet!!

When buyers click on multi-variation listing, eBay is automatically picking up a variation and showing its images first. It was not working like this before, it used to show buyers the main images of the listing first (which are the most important). ...

Pages are not loading correctly on eBay?

Weird looking pages loading on eBay. I just went to a sellers site to see his profile and I was looking at his backside. I could have changed his profile picture, it was all there. This is my inbox.

Screen Shot 2020-07-25 at 9.58.38 PM.png

ASK EBAY FOR WAVING THE COUNT OF CASE DURING COVID-19 DUE TO PROSPONED SHIPPMENT BUYER NOT RECEIVED

Dear ebay Staff, Hope u can read my post... During covid-19 period our shipping time is heavily obstructed as buyer open cases directly easily for non-receiving.... and so let to our performance bad and now we are under selling limits as zero .....Ca...

Resolved! Sellers names

Why have you stopped showing sellers names when you show their items. I know nothing stays the same Ebay but if it ain't broke don't fix it!!!!!

unable to process cc or PayPal in checkout

I am having this problem - unable to pay on eBay w/ cc or PayPal. It has been this way for 2 or 3 months. I have re-entered my info repeatedly, double checking as I go. My cc works fine on all other sites. I called Customer Service, got some confusin...

Weird shipping and payment

In the last week I have had eBay send payment to the wrong PayPal account. I have had them show that I listed items with me paying the shipping which I never do. Today the listing says the buyer has to pay $10.90 in shipping yet when I go to see the ...

Confirm Return Button Greyed Out/Disabled

I have three items from an order I am attempting to return/get refunded. They all are not what I ordered(totally different parts). I was able to complete a return for the first item but the other two leave me with the "Confirm return" button disabled...

Search Within Store Not Working

In the Seller Hub a search for "calendar" in my active listings brings up only one of two calendars listed, and a gold tea cup. Not right.

Listing ended for being not acceptable. It's been on auction for a month at least

eBay ended my listing saying it was a firearm. NOT... It's a model of a Naval Canon Gun. It's been on auction for several realists. I had a customer send me a question about the bore die and depth. It's only .780 deep - no firing mechanism of any kin...