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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't print return label (SOLVED)

Just click to start the print process and a black frame will pop up with the label inside. At the top it says "Automatic Zoom". To the right of this are 2 arrows (>>). Click on the arrows and a menu will appear. Click on DOWNLOAD. If you have a PDF p...

Fixed price listings not found using keyword search or item numbers

This seems to have happened after I came back from vacation and closed my store, pretty sure I took the store off the vacations setting prior to closing it .I still have the basic 50 listings account but now none of the fixed price listings I enter a...

Search engine mess!

I'm not new to buying on Ebay but there was no category for this issue. When I am searching for an item I've done a search for...and click "return to search" after looking at one of the items...it does not take me back to where I was in the search. I...

EBAYS TRACKING PAGES HACKED? LOADING FROM UNAUTHORIZED SOURCES EBAY DENIES ANY PROBLEM

I NEED HELP, PLEASE. WHEN I WENT TO LOAD TRACKING NUMBERS YESTERDAY (TUES 11/13/18), I HAD A RED TRIANGLE WITH AN EXCLAMATION POINT IN THE ADDRESS BAR. I ALSO HAD ANOTHER ONE AT THE END OF THE ADDRESS BAR WHICH READ " THIS PAGE IS TRYING TO LOAD UNUA...

Hacked paypal account and ebay problem

My PayPal account was hacked and someone exhausted my bank account purchasing items on Ebay. PayPal flagged the transactions almost immediately. I stopped payment immediately and contacted my bank. The funds had already been widthdrawn, but I was abl...

ReCAPTCHA Login Firefox C'Mon~

Firefox ESR 60.9.0esr, Debian Buster, Linux 4.19.0-6-amd64Some coder as of yesterday thought he would implement the ReCAPTCHA from Google to verify I'm not a Bot on login and log-out.The horrible culprit is privacy.resistFingerprinting setting @ Yes....

Customers Unable to Complete Purchase (1 week+)

It's a long one.... i've put in roughly 16 hours with EBay and PayPal support and another 2 or so with customers trying to figure this out and still NO clue. Here we go.May 27th I had my first customer mail me that they could not finish their checkou...

Bad links to M2M board.

Broken links to M2M board. When I click on Community at the bottom of the page or on Home near the top of the page this is what I get:REST Error: path="https://community.ebay.com/ebay01/restapi/vc/threads/id/31029238/messages/unread/count?restapi.res...

Resolved! Is this vintage Chanel scarf authentic?

The seller said its from Japan and is preloved. Just want to make sure its real selling for $200

Packing list is no longer showing option for customized message to buyers?

All of a sudden today when I went to print a packing slip my customized message to my buyer is missing and I see no option to add or edit one, just some prefilled ones on a drop down list. What's going on? Is this another one of eBay's improvements ;...

Unable to accept buyer offers

I keep getting the following message in red: “There is an issue processing your request”. Any ideas?

blocked from receiving member questions in account settings

Hi Im unable to receive messages from buyers which is driving me nuts and think I have tracked the problem down to account/member communications where the following are greyed out, I cannot change them, they are locked. Buyer question received None M...

Emails messaging notifications.

Update all your communication settings. Once you update you should receive a notification from Ebay reflecting an update. Update sign-in information too.

Shipping label not required, how to progress refund?

I bought a digital item that didn't work/wasn't received/fill in the blank. I argued with the seller for a while, but they finally agreed to a refund. I just got notified the seller was unable to print a shipping label. On the return/dispute, it asks...

Can't revise listings

I cannot go in and revise any of my listings. Also, a bunch of my items seem to have had the shipping formats changed to where I am paying for shipping??? The site won't let me revise the item so I can't change the shipping back to where the customer...