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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Captcha Loop Unable to Sign In

Unable to exit endless captcha loop on Firefox

Shipping Labels all of a sudden printing way too big.

Have printed shipping labels (4" x 6") on my dymo label printer for years. All of a sudden, they are printing as big as a full page of 8.5" x 11" paper. Have checked all of my settings, and everything is as should be. Possible ebay glitch?Anyone else...

Answer a question not going to the right screen

When clicking on the answer question option on an individual item in the Android app it goes back to the main active items page rather than to the individual item with the question. Is there a way to have it go to the correct individual item page?

Here's What's New shows old items

The Here's What's New on the home page on my Android phone frequently shows old items that have been resolved like offers that have been accepted or cases that are open. On this item in the screen shots I accepted the offer and shipped the item but i...

ebay 20% off coupon not working

Hello,I recently received a notification of a 20% off coupon from ebay that could be used toward a purchase. I applied the coupon to my cart, and then didn't finish the purchase process. Now, ready to complete the transaction, the coupon is not being...

Duplicate messages sending to WRONG buyers

Starting about 2 days ago, through the app on my phone, almost every time I reply to a message from a potential buyer about an item, upon clicking send, the message sends like 5-6 times and TO THE WRONG BUYER. It's like it picks the buyer who message...

Can't Leave Feedback - "Oops! Something went wrong. Please try again."

Trying to leave feedback for a seller I bought from after the item arrived today, and I constantly get "Oops! Something went wrong. Please try again." "Yes" selected for arriving on time. "Positive" selected for how was your experience. Text provided...

I need EBay to call me

I need eBay to call me.my account asked for account update. I have added my account details and it is still asking for micro deposit money sent to me. It has two answer; first deposit amount and second deposit amount. I have only one micro deposit in...

Not finding completed auctions

For about the past week, when I get a email about a item I was watching had traded.I usually can click on item it will give me info about the results of the auction.Sometimes it might show another auction, but has a link to show original auction.What...

Quantity of "available" number of items not updating, three incidents last 24 hours

Ive had 3 sales in the last 24 hours where the buyer purchased quantity of 2 items, each case the original quantity amount was 2, but now only 1 was still available.THREE in the last 24 hours. Weird that since that happened early this morning Ive had...

Quick Filter buttons not working

For about a day and a half I have not been able to use the "Quick Filter" buttons, mainly "Send Offers - eligible" button (but none of the others work either), but it also won't let me select an individual listing to edit it, end it early or send a s...

Buyer paid wrong amount

My item was listed for $22 and the buyer paid $18- the order details has no explanation why- how do I hancle this - thank you

not able to add varations from sell similar

when listing a new listing from sell similar can not add any varations

Traffic page not loading, traffic down 80%

So today, something felt off, so I tried to go in to check my traffic, the page won't load, when it finally did, after numerous attempts, I was surprised to see everything down over 80% over halfway through the day, of course CS says nothing is wrong...

Attached images to eBay messages, but images don't appear when message is opened

Hello. When I attach an image to a message, I always send a copy to my personal email to make sure the image has gone through correctly. I've never had a problem until last night when I tried to send the same image three times and it never went throu...