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Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
My listings not visible to other anyone.
Hello. I have some listings up for some time and I was wondering, why don't they get any views. I borrowed a friends phone to try and find them and I couldn't. For one particular item, on whole ebay.de there was only one listing available although mi...
Resolved! Heads Up - Variation Listings Are Auto Scrolling Photo and Selection
When I open one of my variation listings from the search results page the default photo shows very briefly, then auto scrolls to a random variation photo and selection from the drop-down selection list. At this time, it only happens when I open my va...
Ebay doesn't recognize my address
I've had this for a while, just never thought to ask. Why does Ebay not recognize my address? I go to order something, and it won't ship to my P.O. Box (acceptable, but weird.)I live in a rural area, where all mail goes through the post office, not s...
Resolved! Scroll bar missing on listing view page with Chrome
The right hand scroll bar is missing when I try to view an individual listing page so I cannot access the description of the item. I have cleared all cookies from browser etc but the problem still exists. This problem only occurs when using Chrome (h...
f you keep using that stupid "verification" feature, you will lose a customer of 22 years.
I completed the "verification" successfully, but when I clicked "buy," the verification came up again. Forget it.
New message system missing customers order number and link to order
Ok so the new message sytem seems mandatory today, which is fine but it needs a major fix. We need ebay to show our customers order number and a link to their order in customers messages on new ststem, its very important, otherwise we have to search ...
Refund back to Buyer
I’m having a problem refunding back buyers funds
Cannot send message to seller
Hello, I keep on trying to send a message to a seller and keep getting an error message that says "Looks like something went wrong. Please try again later." I've restarted my computer, cleared my cache, tried different browsers and nothing has worked...
Can't save Buy It Now price when Listing
I cannot create a Buy It Now listing (not an auction). When I commit to listing it, I get this in red: Looks like something is missing or invalid. Please fix any issues and try again.Buy It Now price The Buy It Now price that I previously entered is ...
Resolved! Postage unavailable
No service available when trying to purchase a postage label for a large parcel (145cm and 12kg heavy).Buyer has selected parcel force 24.what could be the reason I cant purchase a postage label?
Ad rate impact - promoted listings : N/A
Hi, since 4 days, when I go in my promoted listings campaign the Ad rate impact at the top right is not working. It is supposed to indicate the % of effectiveness of my campaign but the only thing it says is : N/A - The system is unable to calculate ...
Resolved! Active Listings Summary Page Problems
I'm having problems with the Active Listings page. I want to access my listings by my store categories but when I pull up the drop down box there are only three categories listings (not even the first three) instead of all 50+ I've reset my browser (...
active content - JavaScript Policy
Hi everyone, I know this isn’t the first post about this issue, but apparently, none of the solutions seem to work. I was aware that some of our listings contained JavaScript in the description (mainly from LastPass).Last week, I finally decided to c...
Ebay App Technical Issue
Ebay app leaving one item in recently viewed, though I have deleted it. I signed out and signed back and deleted app and redownloaded. Intermittently showing technical issue. Anyone else having similar issues? 12/8/2024
Having a Problem with entering HS Tariff Codes in my eBay postage labels
I'm having difficulty using eBay's mail system to send packages from Canada to the USA... I CANNOT get the HS Tariff Code to work for postage labels and if I don't enter the code I can't access a label.. Canada Post is still on strike and I am no lon...
