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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Bug report on shipping calculator

Began a new listing. Shipping weight/size was auto-filled. Changes would revert to auto-filled values after clicking "Apply". Clicked "See Shipping Options", disabled "Autofill shipping details". Again tried to make changes, but they would be reverte...

Glitch in the "new" traffic page?

Not sure why there was a need to "re-do" the seller traffic page, but it was much better before. When using the Google Chrome browser on my phone, the "new" listing views (graph) has disappeared. When will this be fixed?

New Performance Insights On App - Blank Or Inaccurate Data

The new Performance Insights feature on the app seems to be not ready for primetime, with some saying it is either blank or shows inaccurate data. https://community.ebay.com/t5/Announcements/Unlock-New-Performance-Insights-on-Your-eBay-App/ba-p/34762...

Glitch in Ebay automatic payment system?

As a seller and buyer on Ebay, recently I've encountered payment issues for both when making offers or buyers making an offer. Yesterday I received an offer for a $250 necklace which I accepted, and now thanks to Ebay's new system regarding offers (w...

Daily Search Emails from Ebay no longer displaying items

The daily search results emails from EBay are no longer showing a snapshot of the new items/it's now blank and just tells you there are (eg) 8 new items - but you can't see them within the email. Kind of defeats the purpose of receiving this email - ...

Anyone experiencing a problem with their listings not being sorted in order?

I have a Patti Playpal Doll listed. It is priced at 1600.00. When I put it in a regular search it comes up. But... When I go to search & choose highest price. My item does not show up in order. If you keep scrolling down it comes up with like 5.00 ac...

Can't create discount

Since the new interface change for the sale discount this is what I get. After that I get an access denied on Ebay and have to wait 3 - 5 minutes until I'm able to do ANYTHING on Ebay again.

Cant load pics

brake discs

Keep Getting Emails That eBay Is Blocking Messages To Buyers

I keep receiving emails from eBay that I am violating message policies. I am not. I operate within the rules and treat buyers courteously. I have never received these emails before, but now I keep getting them? Anyone else getting these suddenly? W...

Not able to send offers

I have the same problem as another seller. I can't send offers or go to my selling pages beyond the 1st page. I have been selling many years and the problem is not anything I am doing wrong. My sister sells and she could not sell an item by hitting "...

Unable to Drag and Drop photos from external device during listing.

Get an error when dragging and dropping a photo from two different camera's and my phone, as well as on a another computer using both Chrome and Internet Explorer, Window's 10. The photo will upload one at a time when double clicked, then having to n...

Java script errors all day when trying to list

whatever they did a few days ago broke the site, I didn't even see sales this slow in the middle of summer. It's insane.

Ebay gift card only 9 number pin can't redeem

Ebay Gift card has only 9 number pin cant redeem

Unable to contact my buyer

Unable to send a message through Contact Buyer. Have tried several ways to no avail. Tech issue?

Can't type message in new message system

I tried to send a buyer a message but there is no way you can do this at the moment. I called eBay and I was just told it was a site issue they are working to correct it right now. I hope they can fix it soon. Attention eBay: Be nice and pledge to us...