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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Balance on hold

Will not accept bank details, keeps rolling over. It is the same bank as purchases are made from. Phoned ebay and was told it was a job for a supervisor and I would be contacted. But nothing and not easy to contact anybody.

The seller made mistake two times, but I can only open one request

First the seller send me wrong item, so I opened a request. Later the seller send me the right one, so I closed the request before knowing that the item didn't come. I can not open a request for the second time of the same item which I do not receive...

Errors revising items for last 2 days

I made some edits in the last few days, it seems eBay may have been doing updates given some changes in the functionality just after the changes I made. Now I get the error saying they're sorry but the item won't come up for revisions, even though I ...

Refreshing Ads Dashboard Changes Display Data.

This never happened before but it started happening recently,I'd rule out browser issue as I've experienced it with Firefox, Chrome, Edge, on both Windows, Android, and Linux.But if you select a custom date on the ad's panel, say today, 11/22/2024-11...

They changed the CONTACT procedure

eBay changed the way I can contact anybody on eBay and now I can not contact anybody through eBay.

"Local Pickup Only" items should not appear in searches filtered on "Free Shipping"

Often when I search for large, bulky items it is difficult to impossible to use advanced search to obtain a useful and complete result.It IS possible to find those available for "Local Pickup" that are near me by using the "Within x Miles" filter.HOW...

Offers

Buyer made an offer and it was accepted on 9/21/24 but is still not showing up in the awaiting payments in the seller hub orders on 9/22/24, so I am lost not knowing if the offer accepted even got through

Seller Hub not updating orders: 11/21/24 11:00 PST

Accepting offers on multiple items this morning, Still show as pending payment, but Seller Hub has not even updated as I've even accepted offers. Lower additional offers are still shown as active (quantity was 1). Would like to ship this item out, bu...

Listing Signed By Error

Tonight I listed a number of Thanksgiving postcards using Sell Similar. One was signed by the artist J B Whitney. On the listing form it says "Signed is required before providing Signed By." I clicked the option of Signed Yes. Then I entered the opti...

Repeatedly showing the error of missing information

Hi, I am trying to list the product on ebay but it repeatedly shows the error of missing information in billing section. I have set up the payment method already.

Resolved! Firefox desktop and DuckDuckgo mobile app

I use Firefox desktop for buying and selling on eBay. Lately when trying to buy items on eBay the I can not view pictures on some items. The other problem is the buy this item button does not work. Some times this also happens when on mobile. Firefox...

Is It The Broken Checkout or the Promotions (or Both) Not Working Right Today.

Been hitting $550-$700 a day, today at 6pm central $174 and been there for many hours. Had customers saying they cannot checkout while also the promotion views and impressions are down 60% from yesterday. What's going on ebay?

My buyer is unable to pay, and she has won the Bin

My buyer is unable to pay for her silverware and she had been on and has been waiting to be able to pay and I don’t know how to help her

How can I speak to someone at eBay customer support?

what is the official number of ebay

New email system is making messages vanish

We operate online and brick/mortar and sometimes while I'm reading a customer ebay message, a phone call or a physical customer comes in. I'll leave the message screen to tend to the customer, but when I go back to the eBay message center, I can't fi...