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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay developer needs to update app!!

Can’t open eBay app. Says ebay developer needs to update app to work with IOS version 14.2 ... meantime, I can’t get into eBay! Please fix this ASAP!

Cannot reply to possible buyer that asked for more pictures ?

Tried to reply with pictures but it does not work ? What am I doing wrong ?

Selling page won't allow me to link to PayPal

Hi. Have my listing ready to go, but when I click "list it" I get this: Then when I try to add the email address (which, btw, is already listed at the bottom of the auction) it says this:I've checked the email address multiple times to make sure it i...

Seller Hub - Download order report not working, produces empty csv files

Is anyone experiencing this bug? Starting this morning, the seller hub order download report has stopped working correctly. I download this order report twice a day every weekday to fulfill my orders in bulk using my own software but this morning it ...

Items for sales shows as zero

Hi All,I'm facing that Items for sales (0) ,when I have already listed a 8 active listing on my page.Can some one help to resolve this.

There is some technical error, please try after sometime.

Trying to send a buyer an invoice and keep getting this message, tried in Firefox as well as Edge. Anyone else? On top of the ridiculous fee's, they site isn't even stable anymore. I knew I should have just put these on FB marketplace.

Safari suddenly won't let me add photos to listing

Have used Safari on my Mac for years. As of yesterday suddenly the "add photo" button is completely non-responsive when creating a listing. Something must have changed but not sure what. Running the latest version of Safari 14.0.2 Can add photos with...

Unable to connect to "I need to return my item" or "I want to request a refund"

Just gets the spinning wheel of death for a few minutes and then:This site can’t be reachedreturns.ebay.com took too long to respond.

Payment method down, can’t make payment

Been trying to pay for purchases, payment method down.

Just tried looking @ bookmarked sellers' auctions today and keep getting this site cannot be reached

Does that mean Ebay changed something? Or is that part of the site just down today?I know it's hard to see other sellers' auctions now, but I had about 1/2 dozen friends and people whose items I like to check out, bookmarked that I can't seem to acce...

Our server is down

It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages. This is the message I got when I tried to get to listing tonight. I wish I knew how they define soon. How annoying, an...

Shipping labels won't print

When I purchase a shipping label, everything seems fine until I try to print the label. When the print dialog box comes up, the preview is blank. If I print anyway, the resulting page shows the outlines of the shipping label, with no content in the a...

Basket and Buy Now problems

HiItems will not go to basket nor will Buy Now checkout work.

Offer Button Not Working

Hi, is anyone else having problems with the reply to offer option? When I click on it to accept or decline an offer it just takes me to my listing. No decline or accept button, nothing. Tried no end of times and now it says I have declined the offer-...

Asked to change password every time I press Buy now.

For the last few weeks when I press Buy Now I am asked to change my password as I have supposedly been hacked. I am also told that the account has been suspended for a few days to be safe. I duly change the password and wait 3 or 4 days and give it a...