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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay app not working on android.

Hi, for a few months now eBay app hasn't been working on this device. I've installed it many times but it will not get past the login screen stating technical error. I've now uninstalled it and use the chrome browser. Any ideas why this isn't working...

Resolved! Failed listing upload

After spending over 45 minutes creating a listing, the upload failed, apparently due to the loss of the photos, which disappeared from the screen. It happened twice and the draft was not created. No joy here in eBay land! I hope it's just a temporary...

How do you fix a photo upload error when Ebay doesn't say what is wrong?

Can't remove items from markdown sale

I go to edit markdown sale click remove items shows blank zero items there are 7,000 items listed live for this sale. I tried to move some of the items from this sale to a new sale with a higher markdown site allows be to sellect some items but these...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

Error uploading pictures

I have been having this issue for two days! It started suddenly on Friday. When I try to upload pictures for a listing I get an error. Nothing wrong with the format, just suddenly getting error message.

Can't Sign in to eBay on Microsoft Edge

No issues in the early am today, 18 Nov 24. Then got in a due loop with Hcaptcha. Goes straight there, than back to sign in, and back to Hcaptcha and back to sign in with this message "Oops, that's not a match." Have multiple accounts and doesn't wor...

Keep getting error page when trying to list, listings timing out

"Cannot" Edit Profile Description

Haven't been able to update my profile description since August 2024. What I thought was an interim issue still effects my ability to change or update the description field.Thing's I've tried:- Removing unique characters or symbols- "Not" exceeding c...

New eBay message foremat is nearly unusable and nearly worthless! Should be able to chose old!

The new eBay Message format is not the lease bit logical or user friendly. If I hadn't accidentally done something with my mouse scroll wheel I;d never have found the messages! I use a mouse and external keyboard with my laptop. The pad on my laptop ...

Cannot update profile "About Me" section

I try to save it and get On Chrome, latest version, Win10.Dev Tools shows:

Impossible to give feedback to buyer with closed account

I have a customer who ordered two items, I shipped them, but they cancelled their eBay account before I could give feedback. Now I have a single item showing as needing feedback on my Summary page. If I give feedback for it, it remains listed as need...

The resolution of the uploaded document is too low. Please upload a higher quality document.

impossible to upload photos....i made photos of ID document resolution is like 6000x2900 pixels , everything its readable its crystal clear and still getting this message.

Impossible to get help

I have found that my account is deactivated? I also have not been able to navigate the site to purchase something. When I click on the item the site flashes but does not go to the product. Very frustrating since you can"t talk to anyone.

Upload from mobile button not working on desktop (chrome)

After adding photos to a listing, when clicking the photo "add" icon, only the "upload from computer" button is clickable. Upload from mobile and Upload from web are not clickable. (my screenshots do not show my mouse cursor but they are over the but...