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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Receiving messages from another users account

Today I noticed a welcome email from ebay (someone with the same first name), and let's say my email address is" LarryMoeCurly@gmail.com. " Someone is using the email" Larry.MoeCurly@gmail.com." Basically same email with a period in it. Gmail ignores...

More Options Not available on Purchase Page to Ask eBay to step in

I cannot message the seller regarding returning my item. Address provided for return does not exist and seller went inactive. Also under More Actions, I do not have the option to Ask eBay to step in!!!! Please help, my days are running out and I just...

Save to Watchlist

I am unable to save some listings to my watchlist. I have saved (shows saved) and then pulled up my watchlist and its not there. Go back to the listing, doesn't show saved - rinse and repeat multiple times.

"Recently Viewed"

Signed into account. I have not cleared "recently viewed", nothing there.Signed out and back in, viewed items, still nothing there.Not sure why it's not working ?

Unable to attach pictures to return request

On trying to attach a picture to a return request (which is mandatory), I get the error message "We were unable to upload your photo(s). Please try again with a JPG, JPEG, PNG, GIF or BMP file." I have tried with JPG and PNG files of various sizes bu...

Petite Small is the only size that comes up in petite searches.

This was reported a year ago, has still not been fixed.

Unable to "send eligible offers" to buyers

On my eBay Seller's Hub, unable to send offers out that have built up there. Never had this problem before. Any assistance in this matter?

messaging error

I keep trying to contact a seller, but I am getting error messages ( something went wrong , try again later) both online and on the app. Is there an issue with the messaging platform or is it something on my end?

orders

Why recents orders do not appears

I am not able to contact or respond to messages. Any suggestions how to make this work?

When a customer contacts me I am not able to reply. Also when I want to contact a buyer to inform them of what day their order will be shipped it does not allow me to send any messages. I contacted eBay a couple weeks ago and they said to sign out an...

verify yourself with capcha will not work

this Capcha verify will not work

Complaint against eBay's broken search system

I'm trying to send eBay a complaint, but all I can get is their useless chatbot. There's no way that I can find to send any sort of feedback or a complaint about their website. The problem is that their search system is now almost completely broken. ...

Shipping tracking time bug

Note bug below.... Last tracking is OMAHA, not Wichita. Times between 12:01 and 12:59pm should be BEFORE 11:43 am .... Repeatable error. Very confusing to buyers.These are listed in the wrong order on tracking: Fri, Nov 2912:58pmWICHITA KS DISTRIBUTI...

My Seller Feedback is not showing up on new listings.

I've been a seller since 2011 with 100% approval rating My new listings show NO FEEDBACK AVAILABLE Can'f find an answer anywhere - live agents not available either

Unable to recover account

EBay have locked me out of my account and I can’t recover it as the phone number listed is now wrong. The automated chat won’t put me through to an agent and I’m just going round in circles. It shouldn’t be this hard!