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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! How to undo Sellers Hub?

I clicked on the "check out the Sellers Hub" feature and now when I click on the MyEbay/Selling tab from the drop-down menu it takes me right to this page. Is there a way to reset it to the old Selling page, I prefer to see that, it's easier for me t...

eBay message re: New Item Specifics - Download File Corrupted

Any idea how we are supposed to read the latest info regarding new item specifics required by Feb 22? I download the file to my computer. Try to open the download and get the message File Corrupted. I can't read what I can't open. I sell in a couple ...

legally registered business type

hi, i cannot fill and go to next part of filling paypal account details after given my legally registered business type. can i know why is that?

Managed Payments transaction report for 2020 CSV

Seller Hub -> Reports tab -> Transaction Report -> Select date range -> Create report. Wait for download. I DID have some sales last year, all months except one. Trying to pay taxes. However, my download is blank. Tried twice. I have the fees number ...

Ebay seller page loads SLOW

I am using adblockers on the ebay site, as I really dont want to see suggestions, whats trending, etc. For a bout a week, the trackers blocked has gone up big time.Anyone else notice and anyone have any suggestions?

Request Invoice message being sent to Buyer (and not Seller)

On Feb 12th, I had won two auctions and requested an invoice from the shopping cart screen. The request went back to me (buyer) instead of the seller. Not sure what was going on, I then proceeded to Purchase History and looked in the Unpaid Items sec...

Why can't I chat or call eBay? Why are all the lines down?

No matter what I've tried, I can't get any chat or phone call going with eBay. They have phone numbers that they are supposed to answer, but they won't. They also aren't doing chats right now even though they claim otherwise. I know eBay is a wonky, ...

Spam messages EVERY DAY

Ebay really stop sending us SPAM MAIL EVERY DAY.... I CAN'T FIND A WAY TO GET RID OF THESE SPAM MAILS AND NEVER RECEIVE IT AGAIN. The solution ebay support team suggest me:- "Delete these mails every time you receive it."EBAY SUPPORT TEAM THIS IS NOT...

Messages not going out

Hi I have sent two messages in the last 10 hours to the same seller, both to my email inbox, but neither are showing up in my messages on Ebay or in my private email. Thanks Mike

Restrictions on revising listings??

I can't edit the listing when I need to now. I have nothing in pending offers, and all my listings are fixed, buy it now pricing format. I need to change some things on the items, to group together, add discount reasoning, etc etc. Anybody know why t...

Payment keeps repeating

I have attempted to order an item through eBay using a debit card. It redirects to the PayPal website where it says my bank has requested additional verification.Then I enter my OTP and press submit and it loads and then goes back to eBay and loads a...

Adult verification put on my Item

My item number: 293989219931, is a lovely porcelain doll. When checking on my items for sale 10 days ago I saw it had no picture and you had to have adult verification. It also does not come up in a search. I revised it and looked for anything that c...

Packing Slip changes are not user friendly

I apologize for ranting. My wife went to print packing slips and since shipping on Tuesday 02/09/2021, Ebay has changed them. The new layout is horrible. It uses too much ink and paper. Sometimes we will have upwards of 15 to 20 different item on an ...

page views, impression down 80+%,promoted listings doing nothing since entering managed payments

exactly as the title says, since day one of managed payments, my impressions and page views are down over 80%. Whether I promote at 50% or 1%, I get zero promoted listing views across the board. Is ebay gonna fix this? This on top of increased shippi...

Buyers unable to accept buyer offer for item with multiples...

Is there a trick to making offers, either in bulk or individually, whereas a buyer can purchase multiple of an item rather than the only option is just to purchase one? Seems to be a constant issue with us. We send offers, mostly bulk, and then find ...