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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot Purchase/Print Shipping Label???

Error Message received: Something went wrong and we were not able to generate the label.

Photos will not upload.

I cannot get my photos to upload. I click on "add photos" but it does nothing. I am using Safari and have never had this issue before. I have cleared my cache but that hasn't helped. Any suggestions or is this an eBay problem?

Purchase history not showing

I posted a message about this on 12/10/20 but received no replies or resolution. I get an error message every time I click on Purchases on both my iPad and my iPhone. I’ve tried reloading the app and rebooting my devices. Now I can no longer add item...

inkFrog is Unable to post new listings tonight (12/28/20; 9pm Pacific)

Can't tell whether eBay is having the problem... or if the problem is at inkFrog... but it appears that we're unable to post new listings tonight through inkFrog. It shows the listing as "scheduled"... and "pending"... but it won't post.

can't add shipping address, I am using pc laptop and internet explorer 11

I am trying to add a shipping address in my account settings, I have also tried to change shipping address in checkout and this is not working either. In my account settings I click on add shipping address and then there appears a rotating circle in ...

Fingerprint login in Firefox

Hello, Why am I offered to login with my fingerprint / Windows Hello when I use Chrome or Edge, but not with Firefox? FWIW, this feature works perfectly for me in Firefox on the webauthn test site here: https://webauthn.io/ So why can I not use that ...

Ebay developer needs to update app!!

Can’t open eBay app. Says ebay developer needs to update app to work with IOS version 14.2 ... meantime, I can’t get into eBay! Please fix this ASAP!

Cannot reply to possible buyer that asked for more pictures ?

Tried to reply with pictures but it does not work ? What am I doing wrong ?

Selling page won't allow me to link to PayPal

Hi. Have my listing ready to go, but when I click "list it" I get this: Then when I try to add the email address (which, btw, is already listed at the bottom of the auction) it says this:I've checked the email address multiple times to make sure it i...

Seller Hub - Download order report not working, produces empty csv files

Is anyone experiencing this bug? Starting this morning, the seller hub order download report has stopped working correctly. I download this order report twice a day every weekday to fulfill my orders in bulk using my own software but this morning it ...

Items for sales shows as zero

Hi All,I'm facing that Items for sales (0) ,when I have already listed a 8 active listing on my page.Can some one help to resolve this.

There is some technical error, please try after sometime.

Trying to send a buyer an invoice and keep getting this message, tried in Firefox as well as Edge. Anyone else? On top of the ridiculous fee's, they site isn't even stable anymore. I knew I should have just put these on FB marketplace.

Safari suddenly won't let me add photos to listing

Have used Safari on my Mac for years. As of yesterday suddenly the "add photo" button is completely non-responsive when creating a listing. Something must have changed but not sure what. Running the latest version of Safari 14.0.2 Can add photos with...