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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Contacting sellers

Why is it that the message box does not work when trying to contact a seller? Doesn't work for anyone that I try.

How do I delete unwanted "Seller Offers" from my summary page?

I have received two unsolicited offers from sellers, I am uninterested. Further, I want to remove these offers from my summary page. There is an option to DELETE these offers, and check-boxes next to those items, and next to the DELETE button. Unfort...

Resolved! Printing an Ebay label to a label printer

For years I have been able to print an Ebay label and choose which printer it goes to.For the last week to ten days, when I hit print Ebay generates a label that is laid on a 8" x 10 " layout. Changing the printer does not change the label so I have ...

update personal info

howdy i am old. attempted to update personal infocomputer says will send text codes /. two hours no code

Resolved! New search feature is absolutely horrible

I don't know who approved the new search feature but they should be fired. I'm searching for a shoe and I'm getting 500 thousand results for shoes that have nothing to do with what I'm searching for. This is frustrating looking for things now and bor...

Printing Lables with Firefox, too many steps

I'm not really having a technical issue but more of an inconvenience and just wondering if there is a way to make it more like Chrome.When i purchase a label in chrome, it takes me to the purchase confirmation page (or whatever it's called) and autom...

New Message Format: how to send a message

This really isn't a tech issue, but many people think it is so I'm posting here for lack of a more appropriate forum. A lot of people come here confused about how to send a message using the new message format rolled out in 2024. Because this questio...

subcategories not showing up on desktop

Shop by category doesn't work properly on desktop. I like to use the "shop by category" tab at the top left and then browsing sub-categories on the left.Since I can't find the sub-category, I can no longer browse but if I click on a product I can see...

Seller Hub/Product Research "Our server failed to respond to your query"

Anyone else getting "Our server failed to respond to your query" when they try and do searches in the Seller Hub > Product Research page?

Concern Regarding Customer Support System

Dear eBay Support Team, I hope this message finds you well. I just wanted to share some feedback regarding your customer support system. In certain situations, I am concerned that the current system may unintentionally support scammers, which feels a...

Preview is changing my price

I have tried for days on end to list my collection , I put the amount in that I want and the amount if anyone wants to buy it now , I then look at the preview and my amounts have gone and eBay have put some ridiculous start price of £5 , what is happ...

Sale was made to a buyer without me making a counter offer, sale is still going why?

I got a notice that one of my items was sold before sale was over and the starting offer was for $125.00 or best offer. I never got a offer or a chance to counter.

Return

I have not received my return label that you said I would get. Then you sent me a download that won't work. I have tried to contact you but I find that not working. You got a good scam operation going.

email notices

Why am I not getting email notices on some purchases and payments? I'm missing 5 or 6 over the past 2 days.

EBAY Greatly Destroyed Their Site Overnight

I know how we do not like to feel alone when there are so many issues on the website. Whatever EBAY did overnight has totally hurt the sales today and has caused many site errors and problems. My average day is $800 between both stores (62k items) an...