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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

Error uploading pictures

I have been having this issue for two days! It started suddenly on Friday. When I try to upload pictures for a listing I get an error. Nothing wrong with the format, just suddenly getting error message.

Can't Sign in to eBay on Microsoft Edge

No issues in the early am today, 18 Nov 24. Then got in a due loop with Hcaptcha. Goes straight there, than back to sign in, and back to Hcaptcha and back to sign in with this message "Oops, that's not a match." Have multiple accounts and doesn't wor...

Keep getting error page when trying to list, listings timing out

"Cannot" Edit Profile Description

Haven't been able to update my profile description since August 2024. What I thought was an interim issue still effects my ability to change or update the description field.Thing's I've tried:- Removing unique characters or symbols- "Not" exceeding c...

New eBay message foremat is nearly unusable and nearly worthless! Should be able to chose old!

The new eBay Message format is not the lease bit logical or user friendly. If I hadn't accidentally done something with my mouse scroll wheel I;d never have found the messages! I use a mouse and external keyboard with my laptop. The pad on my laptop ...

Cannot update profile "About Me" section

I try to save it and get On Chrome, latest version, Win10.Dev Tools shows:

Impossible to give feedback to buyer with closed account

I have a customer who ordered two items, I shipped them, but they cancelled their eBay account before I could give feedback. Now I have a single item showing as needing feedback on my Summary page. If I give feedback for it, it remains listed as need...

The resolution of the uploaded document is too low. Please upload a higher quality document.

impossible to upload photos....i made photos of ID document resolution is like 6000x2900 pixels , everything its readable its crystal clear and still getting this message.

Impossible to get help

I have found that my account is deactivated? I also have not been able to navigate the site to purchase something. When I click on the item the site flashes but does not go to the product. Very frustrating since you can"t talk to anyone.

Upload from mobile button not working on desktop (chrome)

After adding photos to a listing, when clicking the photo "add" icon, only the "upload from computer" button is clickable. Upload from mobile and Upload from web are not clickable. (my screenshots do not show my mouse cursor but they are over the but...

Order Discount Showing Incorrect End Date Under Sale Tab In Store

I launched an order discount this morning. The end date and time I set is Dec 2 at 11:30 pm. Under the Sale tab in my store, when I click on Shop All, it displays Valid through December 03, 2024. Does anyone else see buyer-facing end dates displayed ...

Balance on hold

Will not accept bank details, keeps rolling over. It is the same bank as purchases are made from. Phoned ebay and was told it was a job for a supervisor and I would be contacted. But nothing and not easy to contact anybody.

The seller made mistake two times, but I can only open one request

First the seller send me wrong item, so I opened a request. Later the seller send me the right one, so I closed the request before knowing that the item didn't come. I can not open a request for the second time of the same item which I do not receive...

Errors revising items for last 2 days

I made some edits in the last few days, it seems eBay may have been doing updates given some changes in the functionality just after the changes I made. Now I get the error saying they're sorry but the item won't come up for revisions, even though I ...