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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Active Listings ITEM TITLE search "contains" boolean not working properly

When searching Active Listings -> Item Title >> Contains the search is no longer working like it used to. When trying to find all listing titles that contain "T933", results now only show if that exact, full word is a match. It does not include other...

Error message when trying to revise listing

I want to add a shipping option to my listings. However, on the vast majority of my listings, I get the following error message when I click edit: "Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please tr...

Why is the system running so slow?

Is anyone else having troubles making new listings...For the past three days when I go in to make up a new listing, when I click on something in the information spot it does nothing for minutes at a time...If you look down at the bottom it shows circ...

Item IDs don't match any of your active items

I am trying to put a sale on and pretty much all my items wont upload as it keeps saying "Item IDs don't match any of your active items". How do i fix this?? I've been trying for 2 weeks to put this sale on.

Photos not showing on my feed

Over the last few days, photos on listings in my feed are not showing up. Is this happening to anyone else? They appear fine in my saved lists and favourite sellers tab. Please can someone at eBay look into this? I am using the APP on an android phon...

Disparity between the listing count down clock and the one on the Bid History page.

Before anyone decides to reply saying the countdown clock can have delays between the time info is transmitted and it is received and displayed on a device, I know all about it!!! I posted this issue a couple of months ago with hopes this would be lo...

Is the changing of custom search settings to Best Match when cookies are cleared a glitch or not?

If this is a programming or coding glitch, it needs to be reported to the I.T. dept. and addressed ASAP! If this was an intentional change, whoever came up with the idea should be fired. We already have enough problems with ebay's searches, without t...

Resolved! unable to edit eBay motors "parts compatibility"

I'm unable to open the "edit" link for parts compatibility today. All other "edit" links open the pop up like normal. I've tried clearing the cache. I've tried 3 different browsers, and I've tried two different computers.

Issue with bulk label printing

Something is off with the bulk label function. I can purchase in bulk but when I go to print, the label is either: super tiny and not taking up the whole print surface for a Rollo label, or: providing TWO labels on one page, in landscape format. This...

I would like to leave positive feedback. I keep getting a message that my account is new

Hello, I would like to leave positive feedback on some items I bought. I keep getting a message saying I must wait 5 days because my account is new. It is well past five days and today I got a reminder email to leave feedback but when I go in to do t...

Printing Order Details Layout Truncates Data

Starting today when I print the Order details the left margin is wider, causing missing information on the right side. As a result the printed report no longer shows the Order #, Sales record #, Date sold, Date buyer paid, Buyer, and any of the payme...

Printing sold orders out

A while back I wrote regarding the printing out of the order sold page about it not showing all the info on one sheet. I had my setting on fit to page width and only got part of the info so I had to change the setting to shrink the print and then it ...

Tiny profile icon in feedback block at the bottom of my listings (desktop)

Does anyone know if this is a bug?I have a profile photo uploaded at 1024x1024, .png. For some reason, it's resizing to a micro-thumbnail rather than filling up the profile circle. I've checked others' feedback blocks and theirs look fine. I looked a...

Why can’t sand massage to seller

Hi i didn’t trying anything also 100% buy from eBay but you blocked my massage to this item(184731637163) seller please make sure it thanks

ISSUE WITH OFFER SENT TO BUYER~ BUYER COULD NOT TRANSACT

This is an FYI regarding a best offer sent to a repeat buyer for 2 items on the same listing, and there were a total of 5 items available. When buyer attempted to accept the offer and checkout, it indicated that only one item was available and actual...