Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Annoying pop-ups

Could ebay marketing tone down the extremely annoying "$5 off" pop-ups that keep coming up after each new page view? Annoying your customers is not the best way to get their business.

eBay Store Newsletters Not Using Current Sale Campaigns

Hello,I recently started a sale markdown campaign and wanted to promote it with a store newsletter. Each time I try to populate the newsletter by selecting the active campaign, I see a red warning at the bottom that says none of the items are eligibl...

Not receiving messages from buyers

I have been selling on eBay for years and recently buyers are saying I am not responding to there messages. Problem is I have not received any messages from them. This has happened twice in the past few weeks. Is anyone else having this issue?

Help

My iPad is up-to-date with iOS 17.0 but my eBay app is still telling me I need to update it and when I go into setting it doesn’t show any up date needed for my eBay app. how do I fix that

I can't report an item that has not arrived

Like the title, I bought an item and the seller didn't send it. I tried reaching out to them and messaging about it, but I haven't received a response at all. I even tried cancelling the purchase, but it was too late to do it by eBay's standards. The...

Never ending loop in Captcha "Verifying me human"

Went to by several auto parts but I am put in a never ending loop to verify I am human. I can make it to checkout or see the summary of what I am buying. The seller emailed me a discount and eBay put me in another never ending loop to verify I am hum...

Listing Button Broken.

So I mainly use Firefox and ever since this morning when I go to create listing type in the title then hit search magnifying button it does nothing no matter what I do it doesn't work. I tried clearing cookies and my cache and still the same. Restart...

Resolved! Shipping label printing greyed out

...On 01/16 a customer purchased a semiconductor. The buyer apparently has entered more characters in a field within the "Personal Information" area or call it Profile. Next to his complete name, he also added which department he wants item sent. Suc...

Inappropriate suggestions when looking at E-Bay listings!

I was at work on lunch looking at vintage He-Man figures, and E-Bay was basically showing me pornography in the recommendations they post in listings. Fully nude spread eagle women.Hey E-Bay, if I can't show these listings here, you shouldn't be stic...

Most photos on posts not visible (using app on phone) and none visible using laptop browse.

Most photos on posts not visible (using app on phone) and none visible using laptop browse. Can't add photos to new listings.

Nothing but problems listing items

Making listings is a major chore, some times I cannot add the second row of pictures, most of the time I cannot switch from a BIN to auction, many times I cant change the shipping service, and 1/2 the time the list button doesnt work! Nothing but pro...

Payments changes once again to eBays funds from my Charge card

I have all my payments for purchases and cost go to my business charge card. Made 3 purchases today and all 3 were taken from my eBay funds instead of the charge card I selected. We should be able to pay how we wish to.Third time reporting this. How ...

Can't Report Buyers!

Everytime i click report Buyer it shows me an error page. Anybody else having this problem 01/16/2025

Unable to cancel best offer

I’ve tried to cancel best offers on a number of things lately and no matter what I’ve tried to cancel I’m getting this message I’ve tried about 5 minutes after making an offer and after a couple of hours I’ve tried uninstalling the app and tried on a...

Seller Protections

Sellers impacted by winter storm blair are not supposed to have their seller level impacted. I uploaded my tracking on time and scheduled a pickup on time (4 boxes). We had NO mail service at all for several days. I finally got my driveway plowed out...