Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to recover account

EBay have locked me out of my account and I can’t recover it as the phone number listed is now wrong. The automated chat won’t put me through to an agent and I’m just going round in circles. It shouldn’t be this hard!

adding pictures to ads

This AM I have been listing and my scans were showing up in my computer.Now I cannot scan an item and it be on my computer.Plus today Ebay has changed the way to add pictures to my ad, Any help would be appreciated. Thanks James

NOTIFICATIONS NOT WORKING SINCE MESSAGING CHANGE

NOTIFICATIONS NOT WORKING SINCE MESSAGING CHANGE - It only shows the number and when one hovers over it, it says no new notifications and when one goes to messages to check you find it completely changed and not listing all of the notifications, offe...

Gift card scam

Does anybody know if they can drain the money off your gift card with a picture of the barcode and just the last three digits of the number underneath that little thing that you scratch off they don't have all 13 digits just the last three

Resolved! Unable to change profile picture

On both Brave and Edge I get this error upon trying to save a new profile pic

Gift card issues

I purchase a $35 gift card from Walgreens and have the purchase receipt to prove the transaction but got home to check the card and it shows zero balance. I went back to Walgreens they said it's not on there end because it printed out a verification ...

hcaptcha just took 20 minutes to get here. if it happens again,i will close ebay account

i tried many times to satisfy hcaptcha that i'm human,but no luck. this was rediculous and i wont do it again. if hcaptcha prevents my login,i'll just go elsewhere. don't have that problem on amazon.

Resolved! Messanger Clock

Does anyone know why the messanger clock is 3 hours behind? I'm on Eastern Standard Time but the messanger clock time stamp is 3 hours behind. Right now it's 3:30 where I am but the messanger clock time stamp says it's only 12:30 right now. Thanks

Communicating with a Seller

Is anyone having issues with communicating with a seller? I've tried but each time a message pops up indicating that one shouldn't sell or buy outside Ebay and other stuff. But I'm still not able to send a message to anyone, regardless of the situati...

Won't upload images to Listing

I'm getting an error saying "Format must be .jpeg .png or .heic" when I try to upload an image to a new or edited listing. I've tried several different browsers, .jpg and .png, and the file is 1000x1000px under 1MB. When I use the ADD button, all my ...

Screen Shot 2024-11-29 at 11.02.44 AM.png

Juniors sizes missing - Women's clothing > dresses

When listing women's dresses in the junior's size type, a lot of the relevant size options are missing. This is also an issue when trying to search for dresses in junior's sizes. Juniors's sizing is in odd numbers, but 1 is the only number available....

Looking up my active items

I can no longer look up one of my active listed items by going in My ebay, listings, active listings. The choices have changed and the tiny magnifying glass does nothing. Can somebody please help me with this.

Messaging buyers on eBay.UK is IMPOSSIBLE on Black Friday

I've bought and sold some things today, and it's then impossible for me to contact the other party. I can contact them from another account, which they have not bought from ! What is wrong with the eBay UK team, it's CRAZY how bad their software is. ...

I want to buy an item yesterday with my spendable funds, but instead of charging my spendable funds

I selected spendable funds as my payment method yet I still got charged from my debit card and all I wanted to do was just purchase the item with expendable funds

Why did you delete all my buying account

I can't buy anything anymore after 25+ years. Although is it difficult to figure out what you did, you seem to have deleted my card account and my ability to pay from my bank account.