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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Pre-owned Clothing Conditions

The new pre-loved clothing conditions rolled out to my account, along with a million and one bugs. My account is broken on every angle. I cannot list, cannot update, cannot do ANYTHING. WHY CAN'T EBAY LEAVE THINGS ALONE. Not one sale today, buyers ca...

Ebay Phone Service SUCKS

Waited to speak to a live agent for 10 minutes. They called me, and I explained the issue I was having. Agent said he wanted to put me on hold and in the process hung up on me. Now, he NEVER called me back, even though the system has my number and li...

Cannot scroll my phone watchlist after popup to install app.

I've highlighted this before and thought it was fixed now but my watchlist scrolling is disabled again. This happens after a popup on my phone screen occurs inviting me to install the app. Irrelevant of the answer I cannot scroll my watchlist after i...

SEARCH ENGINE ISSUES

I am a very long time buyer and seller on the Ebay platform.Recently, when I search for a specific item, the results include items that have nothing to do with what I am looking for.Example... 1942 CHEVROLET SHOP MANUAL, even when 'Exact Words, Any O...

Unable to submit and Offer

It says it can’t verify my card, I’ve had this happened two times now, the first time was in January. I have completed offers in 2024 without any issue. I’ve triple checked every detail, nothing is out of place, I haven’t broken any rules since I don...

Hacked account

I can’t order anything and I have been trying to get a agent and the automated assistance just keeps showing dots and not answering my question.

Unable to add items to watchlist

Several months ago, my existing watchlist disappeared and ever since then, I've been unable to add anything to my watchlist.

Need help

How do I get help when the automated assistance does not respond to me? I need to talk to a live agent.

Discrepancy between listing count in seller hub and Store.

Once again I'm seeing a discrepancy in listings count between my seller hub and my store.Seller hub shows 4386 items listed my store is only showing 4284. There are no duplicate listings.If I end old listings and relist them like I did when this happ...

Is This Bug Lowering My Sales/Visibility???

I had a listing removed owing to a safety policy issue. I'd had the item for sale for a couple of years and didn't know I wasn't able to sell it. So they removed the listing but it's still showing (only to me) in my unsold listings and there's no way...

Send offers changes offer amount to zero

I'm having an issue with send offers. After I put in the offer amount, the amount is changed to zero before I hit submit. Anyone else having this issue?

"Access Denied You don't have permission to access "http://www.ebay.com/" on this server"

I can get about 3 clicks on the ebay website using chrome until I get this message:----Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.ec2c517.1688313429.460da90---- This has followed me across net...

Northern Ireland Brexit rules not implemented by eBay

I am a trader with goods located in Florida, New York, Northern Ireland, Great Britain, and Germany. So I am unfortunately well versed in customs and taxation laws and rules... Five ongoing problems concerning sellers:a) based in any country and with...

Can't add photos to collection items

Every time I try to add a photo to a card in my collection, its turns red and says invalid format and closes the edit collection item screen now. I am using the same type of photos (jpeg, file size not an issue) that I have always used and all of a s...