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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

New messaging format

I sent a couple of messages to two sellers who have not responded yet and my sent messages only show up in my inbox. Considering it has been a week with no replies from either seller I am starting to think that the newly revised messaging system may ...

Resolved! Inbox

Cannot see items posted in my inbox anymore. Has this now changed? It's easier to keep track on items than having to go through purchases.

HOW TO SIMPLY DELETE "SAVED SEARCHES" IN EBAY

ready?1. set cursor in the ebay search box and hit enter. this brings up a saved search list.2. pick a saved search and click on it. this will display the search results page - WITH THE ELUSIVE BLUE HEART INDICATING IT IS A SAVED SEARCH.3. click on t...

My listings not visible to other anyone.

Hello. I have some listings up for some time and I was wondering, why don't they get any views. I borrowed a friends phone to try and find them and I couldn't. For one particular item, on whole ebay.de there was only one listing available although mi...

Resolved! Heads Up - Variation Listings Are Auto Scrolling Photo and Selection

When I open one of my variation listings from the search results page the default photo shows very briefly, then auto scrolls to a random variation photo and selection from the drop-down selection list. At this time, it only happens when I open my va...

Ebay doesn't recognize my address

I've had this for a while, just never thought to ask. Why does Ebay not recognize my address? I go to order something, and it won't ship to my P.O. Box (acceptable, but weird.)I live in a rural area, where all mail goes through the post office, not s...

Resolved! Scroll bar missing on listing view page with Chrome

The right hand scroll bar is missing when I try to view an individual listing page so I cannot access the description of the item. I have cleared all cookies from browser etc but the problem still exists. This problem only occurs when using Chrome (h...

f you keep using that stupid "verification" feature, you will lose a customer of 22 years.

I completed the "verification" successfully, but when I clicked "buy," the verification came up again. Forget it.

New message system missing customers order number and link to order

Ok so the new message sytem seems mandatory today, which is fine but it needs a major fix. We need ebay to show our customers order number and a link to their order in customers messages on new ststem, its very important, otherwise we have to search ...

Refund back to Buyer

I’m having a problem refunding back buyers funds

Cannot send message to seller

Hello, I keep on trying to send a message to a seller and keep getting an error message that says "Looks like something went wrong. Please try again later." I've restarted my computer, cleared my cache, tried different browsers and nothing has worked...

Can't save Buy It Now price when Listing

I cannot create a Buy It Now listing (not an auction). When I commit to listing it, I get this in red: Looks like something is missing or invalid. Please fix any issues and try again.Buy It Now price The Buy It Now price that I previously entered is ...

Resolved! Postage unavailable

No service available when trying to purchase a postage label for a large parcel (145cm and 12kg heavy).Buyer has selected parcel force 24.what could be the reason I cant purchase a postage label?

Ad rate impact - promoted listings : N/A

Hi, since 4 days, when I go in my promoted listings campaign the Ad rate impact at the top right is not working. It is supposed to indicate the % of effectiveness of my campaign but the only thing it says is : N/A - The system is unable to calculate ...

Resolved! Active Listings Summary Page Problems

I'm having problems with the Active Listings page. I want to access my listings by my store categories but when I pull up the drop down box there are only three categories listings (not even the first three) instead of all 50+ I've reset my browser (...